Yes, this is possible. You can cancel your order right up until the moment it is dispatched from the warehouse, you can do this through the 'My Orders' section on “My Account”, select your order and click on the red cancel button. If the cancel button is not red and the time of placing your order has exceeded fifteen minutes your order is being processed and we are unable to cancel. If you have received your order and want a refund or to exchange, you can do this by returning the product to us. 


We are only able to exchange products for the same product code otherwise a refund will be issued and you can place a new order.


Please note we cannot give refunds or exchanges on personalised or hero printed kits even if that player subsequently leaves the club or his squad number changes during his career at Arsenal.