Follow this guide if you are getting the following error:


If you are getting this error, please follow the following step on your Android device

 

Make sure Chrome and Google Pay are installed:

1.) Download Google Pay. If it says Open instead of Install, then it is already installed and no action needs to be taken

2.) Download Google Chrome .If it says Open instead of Install, then it is already installed and no action needs to be taken

 

Go to "Default apps" on your device:

There are two ways to find your "Default apps" settings:

1.) Go to settings on your phone, and if you have a search function, search "default" and select "Default apps", on the next screen select "Default apps" again.

2.) Go to settings on your phone, and click "Apps and notifications" (if not there, we encourge you to search or contact your device manufacturer's support), then on the next screen select "Default apps".



Set the default browser to Chrome, and allow Google Pay to open links:

There are two settings that need to be correct to allow the passes to load:

1.) Click on "Browser app", and select Chrome and then go back.

2.) Click "Opening links", and on the next page click "Google Pay". Click where it says "Open supported links" and make sure you select "Open in this app"



Now try to download the pass again and it should now work.


If you have tried the above and you are still experiencing issues please click below.


I am getting an error message when downloading my pass or need technical support.