Do I need to print my eTicket or can I show this to you on my smart phone?

If your ticket has been purchased direct from then there is no need to print your e-ticket, you can simply show it on your phone. If your ticket has been purchased from a third party then your ticket will need to be printed before you arrive at the Stadium.


Can I purchase gift vouchers for a Stadium Tour?

Gift cards can be purchased from our website and in all of our stores. View them here.


Are Stadium Tour tickets refundable or transferable?

Stadium Tour tickets can be cancelled and refunded up to 14 days after purchase. Legend Tour and Matchday Tour tickets can be cancelled and refunded up to 14 days before the tour takes place. Dates can be changed a minimum of 7 days in advance of your scheduled tour, subjective to availability. No Stadium Tour product can be sold on.


Is parking available at the stadium?

Disabled parking is available for guests with a valid Blue Badge. Parking must be pre-booked 72 hours in advance. Please call 0207 619 5003 to discuss accessibility arrangements with a member of the team. There is no additional parking on site and no coach drop off or pick up in the vicinity of the Stadium.


Is there anywhere to leave luggage or bags?

There are no facilities on site to leave luggage or bags. Due to security measures we are also unable to accept suitcases or large items on the Stadium Tour route or in the Museum. Guests who arrive with items larger than cabin sized bags will be refused entry.


Can I take professional camera equipment into the stadium and Museum?

Professional cameras and recording equipment cannot be taken into the Stadium or Museum. If you are interested in filming for professional uses then please contact our Communications department on


I am a student, do I qualify for a discount?

Should the option for a student ticket be present, it will be shown once you select your given tour. Please note: If using a student ticket you will be asked to produce a valid student card on the day of visiting as proof of ID. We reserve the right to not accept ID that we deem invalid or fraudulent.