We sell for lots of big fixtures where demand for tickets is extremely high. Getting tickets isn't all down to luck though – there are a few things you can do to give yourself a better chance.
We strongly recommend you set up your network well in advance before tickets go on sale. In order to purchase tickets online on behalf of another member then you first must ensure that member is added into your network within your online account, Please click here to more information on the network.
Check your passwords and billing details
Check that you know your password and all your details are up to date before tickets go on sale. If you've forgotten your password, don't worry, there's an option to have a new one emailed to you . Please also make sure your address and contact details are fully completed, If you have an incomplete telephone number registered on your account then this is likely to cause issues making a payment online. If you're signed up to Verified by Visa or MasterCard Secure Code, make sure that you know your password before tickets go on sale.
Due to the new PSD2 security regulations and to avoid payment failure, Please ensure your account information is correct and your address and contact details match those registered to your card.
Clear your Cache/Cookies and History from your Web Browser
Please find below the steps on how to do this:
- On your computer, open Chrome.
- At the top right, click More.
- Click More tools. Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data.
How to Clear all type of Cache in Windows 10 PC
- Clean temp files through Windows 10 storage sense.
- Delete Temporary cached files on your Windows PC.
- Delete Prefetch Files from Windows PC.
- Delete Unnecessary files Cache on your System.
- 2- Browser Cache.
- 4- Clear Windows Store Cache.
- Clear Your DNS Cache on Windows 10.
Never load our site in more than one browser window
Only have our site loaded in one window in your web browser – things can get extremely messy otherwise, and you might end up losing tickets you're holding as our website will only allow you to make one booking at a time.
Make sure that you’re using a steady internet connection
If you lose your internet connection during booking for even a second, if you’re part way through a booking you may have to start over and search for tickets again, so it’s best to make sure that you’re using a reliable connection. If you’re using a mobile, you may want to try using Wi-Fi rather than 4G/5G, just in case you lose signal.
Does having multiple tabs open improve my chances?
Attempting to book tickets online using multiple browser tabs can confuse the ticket sales process and cause your transaction to fail. We strongly advise that you use just one single browser tab when trying to book tickets, in order to avoid possible problems with your transaction.
Don't refresh your screen
Stick to one window when you’re being pushed through the virtual queue and always resist the urge to refresh. Hitting the refresh button means you’ll lose your place in the queue and, as frustrating as it can get, patience is the only way to win this game.
The Arsenal Online Box Office is equipped with sophisticated systems that are designed to manage and process ticket purchases as quickly as possible. The queuing system that appears on your screen is actually doing something and will place you at the front of the line as soon as possible.
Other than that, just be sure to be on our website bright and early for when the tickets are released, and we wish you the best of luck!