The Match Day Box Office is located on Hornsey Road at the southern end of the stadium next to The Armoury Store. There is level access to the Box Office and there are also audio frequency induction hearing loops fitted for hearing impaired supporters.

There are 10 windows and there is a queuing system which is managed by stewards during busy times. However, supporters who are unable to stand can avoid the queue by asking to use the window on the far left of the Box Office (just inside the door to the Media Entrance) which also has a lowered counter for wheelchair users.

The ticket collection point is located on podium level opposite turnstile block S. There is level access to the ticket collection point.

Please note that the Ticket Collection Point is for pre-arranged ticket and duplicate ticket collection only.

Entering the Stadium Turnstile Access Access into the stadium from podium level is via turnstiles. There is level access to the turnstile blocks. There are 16 turnstile blocks in total. Turnstile blocks A, D, E, H, J, K, M, N & S have wheelchair accessible gates which can be used by supporters with access requirements.

The outer gates are operated by supporters inserting their membership card/ticket/phone into a card reader. Stewards are on hand to assist if required. Once inside, the inner gate will then be opened to allow access into the lower tier concourse.

Accessible entrances can be used by all fans that would benefit from this facility, and not just those registered with us as disabled.

For example, if you have a temporary disability, or find using turnstiles challenging. Please note that the club advises all supporters to arrive at Emirates Stadium in good time due to security checks on entry.

There are nine wheelchair accessible lifts inside the stadium which supporters with access requirements can use to go to all levels within the stadium.

The lifts are located at the following core areas: A/B, C/D, E/F (which has two lifts available), G/H, J/K, L/M, N/P and R/S.

All lifts are stewarded on match days and supporters with access requirements always have priority. Additionally, E/F and N/P lifts are designated for supporters with access requirements only.

All lifts have visual floor indicators, an audible announcer, hearing loops and tactile markings on the control buttons.

Accessible viewing areas are in Lower and Upper tiers and Club Level at Emirates Stadium. Stewards are easily identified. They will help you locate your seat and can provide information about facilities. The Disability Liaison Team are also available to assist on matchdays. Lower Tier Accessible viewing areas are located at the back of Lower Tier.

There are 11 accessible viewing areas for home supporters who are wheelchair users and 2 areas for visiting wheelchair users. The areas are all accessed via ramps (stewards are on hand to assist, if required). Please note that in some areas the Personal Assistant will be sat behind the wheelchair user. In most areas the Personal Assistant is sat beside the wheelchair user. Upper Tier There are 8 accessible viewing areas for wheelchair users on the upper tier, all of which are for home supporters except for FA Cup games where the away club takes the increased allocation.

The areas are all accessed by ramps (stewards are on hand to assist if required) and the Personal Assistant’s seating is located next to the wheelchair users. Club Level There are three accessible viewing areas for wheelchair users on Club Level which are for home supporters only. There is level access via double doors from inside the Club Level bar and restaurant areas. The doors are manually operated and quite heavy (stewards are on hand to assist if required). The Personal Assistant’s seating is located next to the wheelchair users.

Easy Access & Ambulant Disabled Supporter Seating is generally located in the rows immediately in front of the Lower Tier and Upper Tier wheelchair accessible viewing areas as this means that supporters have level access from the concourse and one or two steps down to their seats.

Partially sighted and ambulant disabled supporters can sometimes be allocated adjacent Personal Assistant seats on the Lower Tier wheelchair accessible viewing areas.

Some supporters may find some aspects of the matchday experience challenging, especially for a first visit. We encourage individuals, parents or carers to get in touch with the Disability Liaison Team to discuss how we can work together to ensure the first matchday is a positive experience. We have a range of facilities and services to offer, and welcome the opportunity to work with supporters on an individual basis. Sensory Room Arsenal welcomes families to our Sensory Room.

A specially designed space for children with sensory processing issues and/or increased anxiety to attend a match in a calm environment at Emirates Stadium. The Sensory Room is open for every game at Emirates Stadium, with families pre booking their space. We limit each group size to a maximum of 6 people.

Please note that we are often unable to accommodate families that have not pre booked on a match day due to availability of space in the room.

The facility is also available to be used on non-matchdays by schools or disability groups. For further information on the Sensory Room contact the Disability Liaison Team on 0207 619 5000 option2 or you can send us an email here.

There are 37 accessible toilets located inside the stadium. All are fitted with RADAR locks and all supervising stewards hold RADAR keys in case a supporter with an access requirement is not in possession of a key.

All the accessible toilets are unisex and the toilet doors all open outwards. The dimensions of the accessible toilet are 180cm x 235cm (5ft 11in x 7ft 9in). Changing Places Toilet is in Block 48 on Club Level, includes a height-adjustable changing bench, powered overhead hoist, peninsular toilet, and privacy screen.

Visiting supporters should contact their club’s Disability Liaison or Access Officer prior to attending.

Lower Tier & Upper Tier have food and beverage kiosks. All larger concessions have low-level counters for wheelchair users.

Club Level has restaurants and bar areas with low-level counters, and lounges with drinks tables for supporters/guests with access requirements during busy periods.

The Armoury Store is at the southern end of the stadium on Hornsey Road next to the Match Day Box Office. Level access via double doors, staff assistance available.

The All-Arsenal Store is on Drayton Park next to the non-match day box office. Level access through double doors, part of the store at lower level accessible via platform lift (staff assistance needed).

Audio Description Commentary is available for all home games. Season ticket holders keep receivers on seasonal loan. Audio Matchday Programme provided as podcast.

Guide Dog Toilet facility located outside stadium on podium level opposite turnstile Block F. Tactile Guidance Pathways guide blind and partially sighted supporters.

Assistance dogs allowed only when accompanying individuals with disability access requirements.

The club has introduced the Arsenal Access Wristband to help supporters with access requirements, such as mobility issues or non-visible disabilities, receive additional assistance from staff at Emirates Stadium on a matchday.

These wristbands are complimentary. More information here.