Matchday Box Office 
The Match Day Box Office is located on Hornsey Road at the southern end of the stadium next to The Armoury Store. There is level access to the Box Office and there are also audio frequency induction hearing loops fitted for hearing impaired supporters.

There are 10 windows and there is a queuing system which is managed by stewards during busy times. However, supporters who are unable to stand can avoid the queue by asking to use the window on the far left of the Box Office (just inside the door to the Media Entrance) which also has a lowered counter for wheelchair users The ticket collection point is located on podium level opposite turnstile block S.

There is level access to the ticket collection point. Please note that the Ticket Collection Point is for pre-arranged ticket and duplicate ticket collection only.
   Entering the Stadium 
Entering the Stadium Turnstile Access Access into the stadium from podium level is via turnstiles. There is level access to the turnstile blocks. There are 16 turnstile blocks in total. Turnstile blocks A, D, E, H, J, K, M, N & S have wheelchair accessible gates which can be used by supporters with access requirements.

The outer gates are operated by supporters inserting their membership card/ticket/phone into a card reader. Stewards are on hand to assist if required. Once inside, the inner gate will then be opened to allow access into the lower tier concourse.

Accessible entrances can be used by all fans that would benefit from this facility, and not just those registered with us as disabled. For example, if you have a temporary disability, or find using turnstiles challenging.

Please note that the club advises all supporters to arrive at Emirates Stadium in good time due to security checks on entry
   Lift Access 
There are nine wheelchair accessible lifts inside the stadium which supporters with access requirements can use to go to all levels within the stadium.

The lifts are located at the following core areas: A/B, C/D, E/F (which has two lifts available), G/H, J/K, L/M, N/P and R/S. All lifts are stewarded on match days and supporters with access requirements always have priority.

Additionally, E/F and N/P lifts are designated for supporters with access requirements only. All lifts have visual floor indicators an audible announcer, hearing loops and tactile markings on the control buttons.
   Accessible Viewing Areas 
Wheelchair Users Accessible viewing areas are in Lower and Upper tiers and Club Level at Emirates Stadium Stewards are easily identified. They will help you locate your seat and can provide information about facilities The Disability Liaison Team are also available to assist on matchdays. Lower Tier Accessible viewing areas are located at the back of Lower Tier.

There are 11 accessible viewing areas for home supporters who are wheelchair users and 2 areas for visiting wheelchair users. The areas are all accessed via ramps (stewards are on hand to assist, if required) Please note that in some areas the Personal Assistant will be sat behind the wheelchair user. In most areas the Personal Assistant is sat beside the wheelchair user.

Upper Tier There are 8 accessible viewing areas for wheelchair users on the upper tier, all of which are for home supporters except for FA Cup games where the away club takes the increased allocation. The areas are all accessed by ramps (stewards are on hand to assist if required) and the Personal Assistant’s seating is located next to the wheelchair users. Club Level There are three accessible viewing areas for wheelchair users on Club Level which are for home supporters only. There is level access via double doors from inside the Club Level bar and restaurant areas. The doors are manually operated and quite heavy (stewards are on hand to assist if required). The Personal Assistant’s seating is located next to the wheelchair users.

Easy Access & Ambulant Disabled Supporter Seating Seating for Easy Access and Ambulant Disabled supporters is generally located in the rows immediately in front of the Lower Tier and Upper Tier wheelchair accessible viewing areas as this means that supporters have level access from the concourse and one or two steps down to their seats.

Also, on request, and subject to availability, partially sighted and ambulant disabled supporters can sometimes be allocated adjacent Personal Assistant seats on the Lower Tier wheelchair accessible viewing areas. If you have any questions or specific requirements please contact the Disability Liaison Team via our Enquiry Form or by calling +4420 7619 5000 Option 2
   Sensory & Support Facilities 
Supporters With Sensory Differences Some supporters may find some aspects of the matchday experience challenging, especially for a first visit. We encourage individuals, parents or carers to get in touch with the Disability Liaison Team to discuss how we can work together to ensure the first matchday is a positive experience. We have a range of facilities and services to offer, and welcome the opportunity to work with supporters on an individual basis.

Sensory Room Arsenal welcomes families to our Sensory Room. A specially designed space for children with sensory processing issues and/or increased anxiety to attend a match in a calm environment at Emirates Stadium. The Sensory Room is open for every game at Emirates Stadium, with families pre booking their space. We limit each group size to a maximum of 6 people.

Please note that we are often unable to accommodate families that have not pre booked on a match day due to availability of space in the room.

The facility is also available to be used on non-matchdays by schools or disability groups. For further information on the Sensory Room contact the Disability Liaison Team on 0207 619 5000 option2 or you can send us an email here
   Toilets & Changing Places 
There are 37 accessible toilets located inside the stadium. All are fitted with RADAR locks and all supervising stewards hold RADAR keys in case a supporter with an access requirement is not in possession of a key. All the accessible toilets are unisex and the toilet doors all open outwards. The dimensions of the accessible toilet are 180cm x 235cm (5ft 11in x 7ft 9in).

Either a left or right transfer space is available in every accessible toilet along with colour contrasted grab rails. The lateral transfer space is 110cm (3ft 7in). The wash hand basins all have lever type mixer taps. The accessible toilets are also fitted with appropriate height mirrors, hand dryers and coat hooks and pull cord emergency alarms.

Standard Toilets There are standard male & female toilets available next to all the entrances to seating areas on the lower and upper tiers and on Club Level next to the restaurant and bar areas. Every standard toilet block contains a cubicle suitable for ambulant disabled supporters Changing Places Facility The Changing Places Toilet (CPT) is in Block 48 on Club Level. It is available to any supporter with access requirements in the stadium on a match day or a non-match day and it is fitted with a RADAR lock. On a match day, supporter with access requirements not on Club Level wanting to use the CPT facility should contact the Disability Liaison Team (DLT) via any steward and a member of the DLT will come and escort you.

Visiting supporters requiring to use the Changing Places Toilet at Emirates Stadium please contact your club’s Disability Liaison or Access Officer, prior to attending the stadium. The dimensions of the CPT facility are 205cm x 410cm (6ft 9in x 13ft 5in). The facility includes a height adjustable changing bench (length 179cm- 5ft 10in), with shower attachment and a powered overhead hoist which covers all areas of the facility. The toilet in the CPT facility is peninsular.

The transfer space on the left as you face the toilet is 60cm (1ft 11.5in) and on the right is 96cm (3ft 2in). Colour contrasted wall mounted and drop-down grab rails are fitted around the toilet. The facility also includes a sink, a privacy screen, non-slip flooring and a pull cord emergency alarm. Please note that slings are not provided by the Club.
   Catering Facilities 
There are food and beverage concession kiosks on the Lower and Upper Tiers. All have varied menus of hot and cold fast food such as fish and chips and burgers as well as hot and cold drinks. All larger concessions have low level counters for wheelchair users.

Club Level There are both restaurant and bar areas on Club Level. All bar counters have a low-level position for wheelchair users and both the Emirates Lounge and the Champions Lounge areas, which are adjacent to two of the Club Level accessible viewing areas, have drinks tables which are designated for supporters/guests with access requirements during the busy half-time period.
   Retail Stores 
The Armoury Store The Armoury Store is located at the southern end of the stadium on Hornsey Road next to the Match Day Box Office. There is level access into the store via double glass doors. The doors are quite heavy; however, staff are on hand to assist if required. Exit from the store is through another set of double glass doors. Again, staff will be on hand to assist if needed. Staff will also be happy to assist supporters/visitors with access requirements, if required. However, the store can get very busy on match days and supporters/visitors requesting assistance might have to wait a few minutes for a member of staff to become available.

Except on match days, supporters/visitors with access requirements can also book tours of Emirates Stadium in The Armoury Store. All Arsenal Store The All-Arsenal Store is located on Drayton Park next to the non-match day box office. There is level access into the store through double glass doors. Exit is through another set of double glass doors.

Staff are on hand to assist if required. Part of the store is at a lower level which can be reached via a short flight of stairs or a platform lift. The platform lift is kept locked for safety reasons; please ask a member of staff if you want to use it.
   Blind & Partially Sighted Supporters 
The Disability Liaison Team provides an Audio Description Commentary Service at every home game at Emirates Stadium for Blind and partially sighted supporters (including visiting supporters). Season ticket holders keep their receivers and headsets on a seasonal loan, these are then returned at the end of the season so they can be serviced. Match ticket holders are handed the equipment before the game, and it is then collected afterwards.

This service is complimentary. Audio Matchday Programme The club also provides Blind and Partially Sighted Supporters with an audio version of all home match day programmes in the form of a podcast which supporters can be downloaded here a few days after each home game or you can subscribe to the podcast on iTunes here. This service is also complimentary. Guide Dog Toilet Facility Emirates Stadium was the first Premier League ground to install an Assistance Dog Toilet facility. The facility is located outside the stadium on podium level opposite turnstile Block F. It is accessed via a gate which is fitted with a RADAR lock. Please inform the Disability Liaison Team if you need to bring an assistance dog to the the stadium. TACTILE GUIDANCE PATHWAY There are Tactile Guidance Pathways that our blind and Partially Sighted supporters can use to navigate their way around the podium area outside the stadium.

The pathways begin on the Ken Friar and Danny Fiszmann bridges at the north and east side of Emirates Stadium and guide around the site to Hornsey Road at the southern at the stadium Are assistance dogs allowed in the stadium? Assistance dogs are only allowed in the Ground when accompanying individuals with disability access requirements, in compliance with the Equality Act 2010. No other animals, including pets, are permitted. You can view our Assistance Dogs Policy, here.
   Parking 

Match Day Stadium Accessible Parking Accessible Parking

Spaces for Blue Badge holders can be booked through the Disability Liaison Team. Full detail of how to apply can be found in the article Blue Badge Parking.

Parking for Blue Badge holders is complimentary. Visiting supporters who are Blue Badge holders, who wish to book accessible parking at Emirates Stadium please contact your club’s Disability Liaison or Access Officer.

Please note that you will not be able to exit the car park for up to an hour after the end of the game due to match day road closures.


Non-Match Day Street Accessible Parking 

There are non-match day parking restrictions in place, but Blue Badge holders can park in all the surrounding roads either in a vacant resident’s bay, or a dedicated Blue Badge bay. Please note that some Blue Badge bays are specifically for the use of a designated Blue Badge holder, check the signs carefully before parking.

 

Match Day Street Accessible Parking

Supporters are strongly advised not to drive to Emirates Stadium. The ground is situated in a mainly residential area with an extensive Event Day Parking Scheme in operation. Only car owners with resident’s permits will be allowed to park on-street in the designated areas and any cars parked illegally will be towed away. Blue Badge holders can park in the surrounding roads in vacant residents parking bays. However, you should check to ensure the bay is not suspended due to event day parking restrictions around the stadium. Please ensure that your Blue Badge and clock are clearly displayed.


Matchday Traffic Information 

There are changes to the traffic plans on days when matches are played. This is so the Metropolitan Police Service can safely manage travel to and from the stadium and reduce inconvenience, as far as possible, to people living nearby. For more information about these traffic changes, details of the CPZ operation, times and permit applications visit https://www.islington.gov.uk/parking/parking-restrictions/ emirates-stadium-restrictions Please contact Islington Council with any queries: 020 7527 2000 or contact@islington.gov.uk. Further information on matchday parking in Hackney is available at https://hackney.gov.uk/matchday-parking

  Walking route to Emirates Stadium 

Emirates Stadium is built on a podium above the surrounding street level.


From the South (Holloway Road and Hornsey Road) access from street level is via either a flight of steps or a ramp. There is a ramp up to podium level on Hornsey Road, at the southwest corner of the stadium. There is also a ramp up to podium level on Benwell Road, next to the Arsenal Community Hub. There are also two flights of 40 steps, with handrails, up to the podium which are located either side of The Armoury Store and the Match Day Box Office


From the East on Drayton Park, opposite the Drayton Arms pub (now closed), pedestrians can access the stadium via the Danny Fiszmann Bridge which is step free.


From the Northeast, again on Drayton Park, near to the Arsenal underground station pedestrian access is via the Ken Friar Bridge. This bridge has stepped access (50+ steps) up from Drayton Park and then ramped access on the stadium side. Click here for pedestrian routes to Emirates Stadium