Due to the overwhelming demands placed upon the Club for charitable donations, unfortunately we are unable to support all requests. 

You may be interested to know we provide direct support to a number of local, national and international charities, hospitals and hospices by donating an item of signed memorabilia each season when the organisation makes contact with the club through their official channels and meets criteria for support. 

Although we are unable to assist you personally with your request, we fully appreciate the efforts that go into raising funds for such a worthy cause and wish you every success. 

If you require any further information with regards to our good cause policy, please feel free to contact our charity department on charity@arsenal.co.uk.

JustGiving
Visit The Arsenal Foundation’s official JustGiving page here to donate now. 

PayPal Donate
Make a donation from anywhere in the world to The Arsenal Foundation through PayPal by simply clicking the Donate button below.

Cheque
You can send a cheque, made payable to ‘The Arsenal Foundation’ to:
 

The Arsenal Foundation
Highbury House
75 Drayton Park
London, N5 1BU

The Arsenal Foundation is a registered charity, no. 1145668.

Click here to find out more about The Arsenal Foundation and all the projects that your donation will support.

Please be aware that all of our vacancies are posted on our dedicated jobs portal which you can find by clicking here.  We would suggest checking as often as you can to see if a position becomes available.  

The Club is a Disability Confident Leader. It actively welcomes applications from people with disabilities and long-term health conditions.

If you need disability-related adjustments to the recruitment process, please indicate this on your application form (under Equal Opportunities).

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role.

Please choose the option of a guaranteed interview on your application form (under Equal Opportunities).

The information you share with us about your health or disability will not be used in recruitment decisions.

All complaints should be made in writing to our Supporter Services Team via this contact form and are directed to relevant staff for a response. We aim to provide an initial response within 1-2 working days, with any investigation undertaken and a final response provided within 7-10 days, although this is often much quicker depending on the nature of the complaint.

If a supporter is unhappy with a response, they can request their complaint is escalated to the Supporter Services Manager, who can subsequently further escalate to the Senior Supporter Services Manager if necessary. If after six weeks from the time a complaint has been submitted, the supporter feels we have not properly responded they have the right to refer their complaint to the Independent Football Ombudsman (IFO), unless we have given a reasonable explanation for the delay (e.g. complexity of the case or unavailability of relevant personnel).

Full details of the IFO Complaints Procedure

If you or your loved ones are celebrating a wedding then you can request a congratulations letter from the Club.

Click on the relevant link below and complete the details.  

Wherever possible please allow 6-8 weeks notice for all Special Occasion requests.

Due to the high volume of requests we receive for birthday letters, we regret to inform you that this is no longer a service we are able to offer.

Wedding
Congratulations on your upcoming wedding! We always aim to get a letter out as close to the wedding date as possible, but due to the high number of requests we receive it is advisable to let us know in advance.

Please click here to request a wedding letter

You can also request a message to be added to our matchday programme here and you can also request a tannoy announcement by emailing supporterexperience@arsenal.co.uk and you must submit this request no less than 14 days before the match.

It is always sad to hear the loss of one of our supporters and we like to offer a condolence letter and an obituary in the matchday programme.

Should you wish to receive a condolence letter, please contact us here and choose the option under Enquiry Regarding.

-Other Enquiry 

-Condolence Request 

and a member of the team will be in touch.

During the playing season (August – May) we offer an obituary notice in a match day programme. Should you wish to place an obituary notice in a match day programme, please fill in this form here at least 14 days prior to the match in question and if space permits we will include this for you.