Charities/donation requests
Due to the overwhelming demands placed upon the Club for charitable donations, unfortunately we are unable to support all requests.
You may be interested to know we provide direct support to a number of local, national and international charities, hospitals and hospices by donating an item of signed memorabilia each season when the organisation makes contact with the club through their official channels and meets criteria for support.
Although we are unable to assist you personally with your request, we fully appreciate the efforts that go into raising funds for such a worthy cause and wish you every success.
If you require any further information with regards to our good cause policy, please feel free to contact our charity department on charity@arsenal.co.uk.
You may be interested to know we provide direct support to a number of local, national and international charities, hospitals and hospices by donating an item of signed memorabilia each season when the organisation makes contact with the club through their official channels and meets criteria for support.
Although we are unable to assist you personally with your request, we fully appreciate the efforts that go into raising funds for such a worthy cause and wish you every success.
If you require any further information with regards to our good cause policy, please feel free to contact our charity department on charity@arsenal.co.uk.
How can I donate to The Arsenal Foundation?
JustGiving
Visit The Arsenal Foundation’s official JustGiving page here to donate now.
PayPal Donate
Make a donation from anywhere in the world to The Arsenal Foundation through PayPal by simply clicking the Donate button below.
Cheque
You can send a cheque, made payable to ‘The Arsenal Foundation’ to:
The Arsenal Foundation
Highbury House
75 Drayton Park
London, N5 1BU
The Arsenal Foundation is a registered charity, no. 1145668.
Click here to find out more about The Arsenal Foundation and all the projects that your donation will support.
Visit The Arsenal Foundation’s official JustGiving page here to donate now.
PayPal Donate
Make a donation from anywhere in the world to The Arsenal Foundation through PayPal by simply clicking the Donate button below.
Cheque
You can send a cheque, made payable to ‘The Arsenal Foundation’ to:
The Arsenal Foundation
Highbury House
75 Drayton Park
London, N5 1BU
The Arsenal Foundation is a registered charity, no. 1145668.
Click here to find out more about The Arsenal Foundation and all the projects that your donation will support.
Job vacancies at Arsenal
Please be aware that all of our vacancies are posted on our dedicated jobs portal which you can find by clicking here. We would suggest checking as often as you can to see if a position becomes available.
The Club is a Disability Confident Leader. It actively welcomes applications from people with disabilities and long-term health conditions.
If you need disability-related adjustments to the recruitment process, please indicate this on your application form (under Equal Opportunities).
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role.
Please choose the option of a guaranteed interview on your application form (under Equal Opportunities).
The information you share with us about your health or disability will not be used in recruitment decisions.
The Club is a Disability Confident Leader. It actively welcomes applications from people with disabilities and long-term health conditions.
If you need disability-related adjustments to the recruitment process, please indicate this on your application form (under Equal Opportunities).
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role.
Please choose the option of a guaranteed interview on your application form (under Equal Opportunities).
The information you share with us about your health or disability will not be used in recruitment decisions.
Press & Media queries
For all press and media queries please email communications@arsenal.co.uk.
To apply for media accreditation please email matchmedia@arsenal.co.uk.
To apply for media accreditation please email matchmedia@arsenal.co.uk.
Requesting a reference
If you are requesting a reference please email people@arsenal.co.uk for further assistance
Complaints Handling Process
All complaints should be made in writing to our Supporter Services Team via this contact form. We aim to provide an initial response within 1-2 working days, with a final response within 7-10 days.
If a supporter is unhappy with a response, they can escalate it internally or refer it to the Independent Football Ombudsman after six weeks.
Full details of the IFO Complaints Procedure
If a supporter is unhappy with a response, they can escalate it internally or refer it to the Independent Football Ombudsman after six weeks.
Full details of the IFO Complaints Procedure
Zilch complaints
If you have a complaint about the way we have introduced you to Zilch, Zilch itself or any associated Zilch credit products, you can send it to us by using the same contact form referred to above.
Depending on the nature of your complaint, we may pass it on Zilch, who will be best placed to address complaints concerning the Zilch Credit Product directly.
If you aren't satisfied with the way we handle your complaint, you may have the right to refer it to the Financial Ombudsman Service (FOS) which can be contacted at: Financial Ombudsman Service, Exchange Tower, London E14 9SR. You can also call the FOS on 0800 023 4567 (if calling from outside the UK, +44 20 7964 0500) or email them at complaint.info@financial-ombudsman.org.uk. More information about the FOS is available at www.financial-ombudsman.org.uk.
How do I contact the Platinum team?
For queries relating to the Platinum waiting list please email hospitality@arsenal.co.uk
Existing Platinum members: platinum@arsenal.co.uk
Existing Platinum members: platinum@arsenal.co.uk
How do I contact a Supporters Club?
Please click here to view contact details for our Supporters Club.
Can I meet a player?
Unfortunately due to the excessive demand it is not possible to arrange one-to-one meetings with players or the manager.
Occasionally membership competitions and events offer opportunities. For more information visit www.arsenal.com
Occasionally membership competitions and events offer opportunities. For more information visit www.arsenal.com
Can the club help with my university studies & dissertation?
Unfortunately, the club receives a high volume of requests and cannot assist with individual academic research or dissertations.
Special Occasions
You can request congratulations letters for weddings and special occasions.
Birthday letters are no longer offered.
Wedding requests should be submitted in advance.
Please click here to request a wedding letter
Matchday programme requests and tannoy announcements can also be made via the relevant forms/email.
Birthday letters are no longer offered.
Wedding requests should be submitted in advance.
Please click here to request a wedding letter
Matchday programme requests and tannoy announcements can also be made via the relevant forms/email.
Condolence
We offer condolence letters and obituary notices in the matchday programme.
Requests should be submitted via the supporter services contact form.
Requests should be submitted via the supporter services contact form.