How do I transfer my ticket(s)?
Ticket Transfer is available to Season Ticket holders, as well as supporters with the Women’s 6-Game Bundle or Women’s Match-by-Match tickets.
Please see below how to transfer a ticket using the Arsenal App (recommended)
If you are using the Ticket Hub on a PC or Laptop, navigate to the Hub and to the ticket you wish to transfer:
Select the member you wish to transfer your tickets to
How do I Accept a ticket(s)?
Please visit Arsenal.com and click on the head & shoulders icon in the right hand corner of the page
Click login and then type in your email address and password, Be sure to login with the email address associated to your membership account
Click on the Ticket Hub icon
How do I download a ticket that has been transferred to me?
Once accepted tickets can then be downloaded directly into your wallet on your smartphone via the App.
See below to learn how to download your tickets using the Arsenal app.
Returning a transferred ticket
If you have already accepted a ticket but are now unable to attend, you can return it to the original ticket holder.
You can only return the ticket to the original holder. You won’t be able to transfer it and only the original ticket holder can do so.
Recall a transferred ticket
You may recall the ticket provided it has not yet been accepted.
What happens if I miss the deadline to accept the ticket?
If a transferred ticket has not been accepted before the 3-hour cut-off before kick-off, the system will automatically accept the ticket on behalf of the recipient. This ensures the seat is still used and remains active for entry into the stadium.
How to transfer to a Non Member?
Click on 'Network' and then select 'Add Someone to Your Network.' From there, you can either add an existing member or invite a new one.
You must complete the details of the supporter to whom you wish to transfer your tickets.
If you receive the message below when attempting to create an account, it indicates that an account already exists. We recommend resetting the password and then adding the account to your network using the membership number.
I transferred a ticket, it was returned to me, and now I can't see it
If you transferred your ticket and it was accepted, then returned to you, please allow up to 24 hours for it to show in your account again.
Once it's back, you’ll be able to download it to your wallet or transfer it again
Please note that in some cases, the ticket may not appear until the next working day.
If the ticket is returned to you on the last working day before game day, it will appear in your account no later than 3 hours before kick-off.
When can I transfer my ticket
Season Ticket Holders can use the Ticket Exchange or Ticket Transfer features after the Silver Ballot has been conducted for the specific match. Ballot dates are listed here.
Women’s Season Ticket holders , 6-Game Bundle or Women’s Match-by-Match tickets, your dates to use this service may vary so please keep an eye on the ticketing page for further updates.
Who is eligible to use Ticket Transfer?
Ticket Transfer is available to Season Ticket holders, as well as supporters with the Women’s 6-Game Bundle or Women’s Match-by-Match tickets.
Will I receive a PDF?
No. Tickets will be issued as NFC digital tickets, available for download through the Arsenal app. Near-field communication (NFC) is a short-range wireless technology that makes your smartphone, payment cards, and other devices even smarter. NFC is the technology that powers Apple and Google Pay so if you have used your smartphone to pay in a shop or to scan into the tube, then you have already used NFC technology. .