Please be reminded that you can only enter one ballot per membership type.

A Junior Gunner aged 14+ can enter either the Silver or red ballot on there own.

E.g. If you are a Junior Gunner aged 14+ and you have entered the silver ballot then you cannot enter the red ballot as an individual or in a group as this will invalidate the whole application.

You will be able to add the memberships from within your network that you wish to include in your application (up to a maximum of 4). Please note, you will only be able to submit an application with members who are within your Arsenal network and qualify for the ballot.

Silver, Silver Cannon and Silver Senior Members are now allowed to enter Red ballot only if in a group where there is at least one Red member (can be Red, Red Senior or Cannon Red). If this criterion is not met, the application will be removed from the Red ballot.

Family Area
You will have the option to register your interest for your group to be entered into the dedicated family area. This area has limited availability and will provide a fun family environment in and around the concourse area relevant to blocks 28, 29 and half of 30. Your group will need to meet the requirements for this family area to have the opportunity to be balloted here. Please note this is not a guarantee depending on availability and group requirements and your group can still be balloted into any of the areas you select in your application.

A confirmation email will be sent to the lead members email address only from noreply@boxoffice.arsenal.co.uk.

We recommend that you add noreply@boxoffice.arsenal.co.uk to your safe senders list through your email account settings.

You can also click on the game and click apply for tickets and you will then receive the below confirmation

Please click 'Apply For Tickets' on the ballot you applied for.

You will now be presented with the below and please accept this as confirmation that we have received your ballot application

Silver members will now be allowed to enter in the Red ballot, subject to certain conditions. This improvement is to assist families and friends who have memberships across both tiers to be able to apply together providing the following:

1) Silver, Silver Cannon and Silver Senior Members are now allowed to enter Red ballot only if in a group where there is at least one Red member (can be Red, Red Senior or Cannon Red). If this criterion is not met, the application will be removed from the Red ballot.

2) If a Silver, Silver Cannon or Silver Senior Member has already entered the Silver ballot and applies in the Red ballot, this member along with the whole application will be removed from the Red ballot, this is regardless of if the Silver member was successful or unsuccessful in either the Silver or Silver family enclosure ballot.

There are far fewer Silver members than Red members – this means that, subject to the number of ballot registrations, the probability of a Silver member securing a ticket in the Silver ballot is expected to be higher than for Red members. Silver members also have exclusive access to purchase any tickets made available via Ticket Exchange between the Silver ballot and the Red ballot.

Yes, Members can register as a group with other Members provided they all qualify for the relevant ballot. For example, a Silver Member with a valid Silver Membership will be able to register for the Silver ballot together with other Silver Members.

Members who register for the ballot as a group will be balloted together and the whole group will either be successful or unsuccessful. There will be no partial success whereby one Member of the group is successful while another is unsuccessful or vice versa.

This depends on how many ballot applications there are in total and the grouping of tickets remaining as the ballot is run. For example, if there are 20 seats left and they are all pairs, any groups registered as threes and fours would not be drawn out, only pairs and singles. The process would continue until all seats are filled.

The number of tickets each Member can purchase for a game will be advertised on the relevant Ticket Information page. For most games, Members will be able to purchase one ticket per Membership.

Members will be able to register for the ballot as a group of up to four people as long as the other Members are all eligible for the ballot.

If your payment card declines then sadly your ballot application is deemed unsuccessful.

Please ensure you keep an eye on our ticketing page here as this is where we advertise the date members will be charged for there ballot application for a particular game and please ensure you do have funds in your account on the day of the charge or you may need to authorise the charge with your bank which is usually something you need to approve via your banking app.

Once the price class limit for your concession price class has been met for the event and you are successful in being drawn out in the ballot you will be charged the Adult price for that price band. If purchasing on the Ticket Exchange then you will only be given the option of Adult should your price class limit for that event have already been met. The price class limits for each event are as follows.

Junior: 2000
Young Adult: 700
Cannon: 300
Senior: 200

Yes, seating will be allocated together automatically

Please note that members who register as a group will be balloted as a single entry. This means the entire group will either be successful or unsuccessful together.

Each booking may include up to four eligible supporters for entry into the ballot.

Before doing so, please ensure that all individuals applying either individually or as part of a group are added to your network. We recommend completing this step today.

If you need to modify or cancel a ballot entry, e.g, remove or add a supporter, or amend the payment card details you have registered then you will need to cancel the application and redo, and this can only be done whilst the ballot registration window is open.

Further information can be found here.

Due to the vast amount of ballot entries for each fixture, we recommend all supporters who have entered the Silver and Red Ballot check the Booking History section of their Online Box Office account if they have not received an email confirming the status of their ballot status after the date that successful are charged. These dates can be found on the ticketing information page of the relevant fixture. For more information, click here.

1) Please sign in to your account here with your email address and password.

2) Click on the head and shoulders icon.

3) Click on 'My Account'.

4) Click on 'Account Management'.

5) Click on 'Booking History'.

6) You will then be able to view your purchase history and will be presented with an option to re-send your order confirmation. Note: If no purchases are displayed after the date that successful applicants have been charged, your ballot application was unfortunately unsuccessful.

If you need to update your payment details after the ballot has closed, please call us before 4pm on 0207 619 5000 the day prior to the ballot charge taking place.

Please click here for more information