If you qualify for Window 1 but someone in your group is in Window 2, and you want to purchase tickets together, it’s recommended that you wait for the later phase and register in the ballot together, Unfortunately, UEFA cannot reallocate or transfer bookings between windows.

Members who register for the ballot as a group will be balloted together and the whole group will either be successful or unsuccessful. There will be no partial success whereby one Member of the group is successful while another is unsuccessful or vice versa.

This depends on how many ballot applications there are in total and the grouping of tickets remaining as the ballot is run. For example, if there are 20 seats left and they are all pairs, any groups registered as threes and fours would not be drawn out, only pairs and singles. The process would continue until all seats are filled.

Please note that members who register as a group will be balloted as a single entry. This means the entire group will either be successful or unsuccessful together.

If you need to modify or cancel a ballot entry, e.g, remove or add a supporter then you will need to cancel the application and redo, and this can only be done whilst the ballot registration window is open.

A confirmation email will be sent to the lead members email address only from noreply@boxoffice.arsenal.co.uk.

We recommend that you add noreply@boxoffice.arsenal.co.uk to your safe senders list through your email account settings.

You can also log back in to your ballot application, and you will receive a confirmation on the screen.

If your application is successful, the lead member will be sent a ballot confirmation. Following the confirmation, the lead member will also be contacted separately by email on Monday 11 May to confirm details of how to purchase the tickets via the UEFA ticketing portal, as per the ticket information page.

You will then be able to select available categories in the stadium during this sales phase. Successful entrants will be eligible to purchase from 1pm on Tuesday 12 May until 1pm on Thursday 14 May.

There will be one access code per successful season ticket holder.

If your application is "On Standby", the lead member will be contacted by email, and your application will remain within the system should uptake in the previous sales windows not fulfil the allocation, or any further allocation be received from UEFA.

Should this be the case, all those who are on standby will be given access codes and will have the opportunity to purchase on a first–come, first-served basis.

You will then be able to select available categories in the stadium during this sales phase. Standby window entrants will be eligible to purchase tickets should they become available from 1pm on Friday 15 May until 1pm on Monday 18 May.

All tickets for this game will be issued as 100% Mobile Digital Tickets and will be downloadable via the UEFA Mobile Tickets App.

Tickets cannot be retrieved via email to Apple or Google Wallets and one account cannot be accessed from multiple devices (1 login = 1 phone).

This means that you will have to use the same phone to access the stadium on the day of the match as you first accessed your ticket on.

Tickets are scheduled to become available via the UEFA Mobile Tickets app from Thursday 28 May.

Should a supporter no longer be able to attend; they will be able to sell via a resale platform on the UEFA ticketing portal.

Supporters eligible for purchasing will be given access codes.

Resale incurs: 
• 10% fee applied to the buyer
• 100% refund to the reseller if ticket is successfully resold.

Please note that ticket resale via any other platform than the official resale platform on UEFA.com is not permitted.

UEFA provides a ticket transfer option within the app:

“Keep One” - Combined Codes
If your tickets were purchased using combined access codes (for example, up to six tickets in one transaction), the main applicant must keep one ticket. You can transfer the remaining tickets to other members of your group via the app. Once you transfer a ticket, the recipient cannot pass it on to anyone else. They can only return it to you (the original buyer) if required.

“Keep One” - Single Code
If you purchased a single ticket (one per transaction), you must keep it on your own phone. Single tickets cannot be transferred.

Price categories will be sold on a first come, first served basis and are subject to availability via the UEFA Ticket Portal.