REFUND INFORMATION

All supporters who bought a single game package to either Girona or Real Betis, or one of our multi-game bundles, are entitled to a full refund. Details for claiming this full refund are as follows, depending on where you made your purchase: 

If you bought through Arsenal.com or through Android/the Google Store, your refund will be processed automatically. You don’t need to do anything and your refund should be processed within 5-10 working days.

If you bought through iOS/ the App Store, you must claim your refund via this link. How to watch our remaining pre-season matches Our remaining pre-season matches will still be broadcast live in territories around the world.

Update

While the vast majority of refunds were processed successfully, we became aware of a small number of cases where refunds that had been actioned did not complete successfully or had not appeared in supporters’ accounts as expected. We wanted to investigate these cases fully, including yours, before responding.

We have been working with our payment providers to identify and resolve these outstanding transactions. If you purchased through Arsenal.com or via Android/the Google Play Store and are still awaiting your refund, you should expect this to be processed and returned to your original payment method. You do not need to take any further action at this stage.

We appreciate that the additional delay will have been frustrating, particularly as you were expecting the refund to be processed automatically, and we’re sorry that it has taken longer than anticipated to resolve.