Open up the Arsenal app and  click on your profile icon in the bottom-right corner, and select Ticket Hub. From there, you're good to go.

If you are a Gold Ticket Holder, or have purchased tickets through the ballot or Ticket Exchange, your membership digital pass will be activated for entry.

Once downloaded, please do not delete the pass, as it will automatically update in your digital wallet.

Once accepted, tickets can be downloaded directly into your wallet on your smartphone via the App.

Note
Your season digital pass will not update if you have accepted a ticket transfer and you must download your ticket in the 'My Tickets' section

See below to learn how to download your transferred ticket using the Arsenal app.

If you purchased your ticket through the Ticket Exchange, your pass will update by 2pm on the next working day.

If you purchased your ticket within 72 hours of matchday, your digital ticket will update on the day of the game, no later than three hours before kick-off.

If you are receiving the below message when downloading your pass.

This means that your pass has already been download to a device.

A digital pass can only be downloaded and used on one device at a time.

After you download and activate it on an Apple iPhone or Android device, you cannot transfer or download the same pass onto another device.

If you have management rights for another member, you can renew their membership, purchase a reserved seat on their behalf, list their seat on the Ticket Exchange and transfer tickets. However, you cannot download another supporter’s digital pass.

The supporter must log in to their own account via the Ticket Hub to download their digital pass. For supporters under the age of 13 a parent or guardian can access the digital pass through their parent/guardian account, provided the email address on the parent/guardian account matches the junior supporter’s account. Supporters aged 13 and over should have their own login and must sign in using their own email address.

Please note that digital passes are non-transferable and may only be used by the individual named on the pass.

If you hold a match-by-match membership and are unable to attend, you can list your ticket on the Ticket Exchange.

Season ticket holders who cannot attend can either resell their ticket through the Ticket Exchange or transfer it to a friend or family member.