Arsenal Help Centre

Please shop as usual and then proceed to checkout. Under the payment method please click on “Use a gift card” and enter your 16 digit card number and your 8...

If your card is not being accepted please check that the card number and pin code are correct. If you continue to experience difficulties please click here ...

You can buy our gift cards in four currencies British Pound Sterling, Euro, US Dollar and Australian dollar and in denominations of 15, 25, 50 or 100.. The ...

You can redeem your gift card online or in any of our official Arsenal retail stores. Gift cards cannot be used to purchase Arsenal match tickets or members...

Gift cards are valid for 12 months from the date of purchase or from the date of last use. We are unable to refund any remaining balance after expiry.   P...

You can top-up your gift card at any Arsenal retail store provided the card currency is in Pound Sterling. You can check your balance online at www.arsenald...

Please keep your card safe and treat as cash as Arsenal cannot replace lost, stolen or damaged cards.

This card cannot be exchanged for cash and any remaining balance will need to be redeemed either online or in store.

After your item return has been received a refund will be credited to the gift card used to place the original order. The funds will then be available on th...