Arsenal Direct

Where is my Order?
Your order will be dispatched from our warehouse as soon as possible. Delivery timings depend on the destination. UK expected delivery times: Click a...
Sun, 6 Mar, 2022 at 9:09 PM
What are the delivery options and costs?
Delivery option within the UK are: Click and collect     £2.99    Within 7 working days Standard Delivery    £3.99    Within 7 working days Express De...
Mon, 7 Mar, 2022 at 8:21 AM
Do I need to register an account with Arsenal Direct to place an order?
No you do not need to register an account with Arsenal Direct in order to place an order. If you place an order without registering by using "Checkout ...
Mon, 7 Mar, 2022 at 7:36 AM
Can I amend my processed order?
You cannot manually amend your order. You will have to immediately call +4420 7619 5000 Monday-Friday 9.30am to 5pm and select Option 4 or contact us via th...
Mon, 7 Mar, 2022 at 7:49 AM
I want to cancel or exchange my order, is that Possible?
Yes, this is possible. You can cancel your order right up until the moment it is dispatched from the warehouse, you can do this through the 'My Orders&...
Mon, 7 Mar, 2022 at 7:51 AM
What Shall I do if my order is faulty?
To make a free return, please click on the following link and follow the instructions with ReBound, selecting the correct faulty reason code: https://arsena...
Mon, 7 Mar, 2022 at 7:58 AM
How do I check my Order Status?
You can check the status of your order including delivery tracking information if you are a registered user via the “My Account” tab. Go to your “My Orders”...
Mon, 7 Mar, 2022 at 8:06 AM
How and when will my Order arrive?
All of our UK orders will need to be signed for. Delivery timings depend on your location, to see our delivery times please visit our delivery page here
Thu, 3 Mar, 2022 at 2:11 PM
Will i have to pay Taxes and Duty?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the reci...
Thu, 3 Mar, 2022 at 2:12 PM
Where can I buy a Match day Programme?
Please click here if you wish to purchase a match day programme or a subscription. For any delivery enquiries please contact arsenalprogrammes@themailin...
Mon, 7 Mar, 2022 at 8:17 AM