To re-set your password please visit the online box office log in page here and use the 'Forgot your sign in details?' option.
If your reset password email hasn't arrived to your inbox then please do check your spam/junk folder.
There are occasions where also your email provider may block the reset password email, this usually occurs if the email address on your account is a work email address therefore we would suggest updating the email address on the account to a personal email address and then to try again.
IF you are still experiencing issues please do contact us here.