AWFC Renewals 1

• FAQs

Membership 9

• Membership Overview
• Membership Not Renewed
• My Membership number has changed
• Has My Membership Renewed?
• Purchasing a Membership

See all 9 articles

Account 1

• Account

Login 1

• Login

Ballot - How to 1

• Ballot- How to

Disability Access 1

• Disability Access

Ballot FAQs 1

• Ballot FAQs

Mens Ticketing 4

• Home Tickets
• Away Tickets
• Gold Season Ticket
• Seat Utilisation

Womens Ticketing 4

• Home Tickets
• Away Tickets
• Season Ticket & 6 Game Bundle
• Seat utilisation

Ticket Hub 1

• Ticket Hub

Ticket Transfer & Ticket Exchange 2

• Ticket Transfer
• Ticket Exchange

Season Ticket Waiting List 1

• Season Ticket Waiting List

Bonds/Debentures 1

• Bonds/Debentures

Cashback 1

• Cashback

At the Stadium - Matchday 1

• Matchday

Ticket Access 1

• Tickets

Disabled Fans - Non-Matchday 1

• Disabled Fans - Non-Matchday

Club 1

• Club

Other 2

• JG Activity Sheet
• Teamsheets

Top FAQs 12

• Product Care
• Can I later add print to a shirt I previously purchased?
• What are our matchday opening times for our stores?
• Can I purchase an item online to collect in store?
• Can I bring a faulty item that I purchased online into the Armoury for repair?

See all 12 articles

Pre-Order 5

• What is a ‘pre-order’ product?
• When will I receive my pre-order?
• When will I be charged for my pre-order?
• Why can’t I place my order?
• Can I cancel my pre-order?

Payment 3

• What payment methods do you accept for Arsenal Direct orders?
• Which currencies do you accept for Arsenal Direct orders?
• What payment methods are accepted in store?

Account 3

• Do I need to register an account with Arsenal Direct to place an order?
• How do I get my membership discount?
• My membership discount is not being applied, what should I do?

Click & Collect 6

• What is Click & Collect?
• How do I order using Click & Collect?
• When will my Click & Collect parcel be delivered to my collection point?
• What do I need to bring with me to collect my Click & Collect parcel?
• Can I change my local Click & Collect store?

See all 6 articles

Delivery 7

• When can I expect delivery of my Arsenal Direct order?
• What are the delivery options and costs for Arsenal Direct orders?
• Will I have to pay taxes and duties on my Arsenal Direct Order?
• What happens if my order cannot be delivered?
• Can I have my Arsenal Direct order sent to an alternative address?

See all 7 articles

Returns 5

• Returning items purchased in our stores
• Returning items purchased online
• Can I exchange my item for something else?
• What if an item I received is damaged or faulty?
• How can I dispose of electrical products bought from Arsenal Direct?

Gift Cards 9

• How do I purchase a gift card?
• How do I use my gift card online?
• My gift card is not being accepted online. Why?
• Where can I redeem my gift card?
• When does my gift card expire?

See all 9 articles

Promotions 12

• 26/27 Home Shirt x NFC Card Promotion
• Zilch Cardholder Discount Terms and Conditions
• Free Name & Number Promotions
• Free Standard Delivery Promotion
• Arsenal Paid Membership 10% Discount

See all 12 articles

Tour FAQs 15

• Will the Premier League trophy be available to view on Emirates Stadium Tour?
• When is the Premier League trophy available on Emirates Stadium tour route?
• Can I take photos with the Premier League trophy?
• Is access to the Premier League trophy included in my Emirates Stadium Tour ticket?
• Can I guarantee seeing the Premier League trophy when I book?

See all 15 articles

Stadium Tour 9

• Stadium Tour and Museum Opening Hours
• Where to Begin Your Stadium Tour
• Duration of Stadium Tour and Museum Visit
• Booking a Time and Date
• Visiting the Museum Only

See all 9 articles

Legends Tour 2

• How long is my Legend Tour expected to last (non-matchday)?
• I can no longer attend my Legend Tour. Can I change it?

Matchday Tour 6

• Do Matchday Tours run every match day?
• How long is my Matchday Tour expected to last and what is included?
• How long is my Whistlestop Tour expected to last and what is included?
• Can I take my bag on a Matchday Tour with me?
• I’m running late for my tour, can I go on the next one?

See all 6 articles

Disabled Visitors 4

• I am disabled, will I be able to go on a stadium tour?
• Are assistance dogs allowed in the stadium?
• Do I need to pre-book my British Sign Language (BSL) Tour?
• I require a carer, can they join me on the tour?

Arsenal History Walking Tour 10

• Where do I begin my History Walking Tour?
• How long is the History Walking Tour?
• Do I need to book a time and date?
• Do I need to book onto the Stadium Tour following the History Walking Tour?
• Can I visit the Arsenal Museum?

See all 10 articles

Tours - Contact & Feedback 2

• I have a question about my tour, who can I contact?
• I have feedback on my tour, who can I contact about this?