Ticket Exchange 2

• Ticket Exchange - Buying
• Ticket Exchange - Selling

Ticket Transfer 1

• Ticket Transfer

Ticket Download 4

• Ticket Hub
• My Pass
• Accessing the Stadium
• Other

At the Stadium 2

• At the Stadium
• At the Stadium - Disabled Access

Top FAQs 5

• Member is greyed out when adding
• Error message
• Track your ballot status
• Ballot Notifications
• Ticketing Embargo - Champions League Group Phase

How does the ballot work 2

• Ballot Steps
• Step by Step Ballot Guide

Ballot FAQ 2

• Ballot Registration FAQs
• All other Ballot FAQs

Disability Access 1

• Disability Access

Latest 1

• Season Ticket/ Six Game Bundle - Sell on Ticket Exchange

Season ticket & Six game bundle 1

• Season ticket & Six game bundle FAQs

Ticketing 6

• Home tickets
• Away tickets
• General Sale - Create an account
• Purchase guide
• Booking history

See all 6 articles

Ticket Download. 4

• Season Ticket & Six Game Bundle
• My Pass
• Accessing the Stadium
• Other

Top FAQs 8

• Error downloading my pass
• Error accessing the Ticket Hub
• Download Pass to an Android device
• Android device - No Barcode
• Android device - With Barcode

See all 8 articles

Access Your Digital Ticket(s) 2

• Ticket Hub
• Digital Pass FAQs

Ticket Transfer & Ticket Exchange 2

• Ticket Transfer
• Ticket Exchange

Champions League Group Phase 3

• Champions League Group Phase
• Ticketing Embargo - Champions League Group Phase
• Purchase guide

Cup Scheme 1

• Cup Scheme Guide

Gold Season Ticket 1

• Key Information

Ticket Hub 1

• Ticket Hub

Ticket Transfer & Ticket Exchange 2

• Ticket Transfer
• Ticket Exchange

At the Stadium 1

• At the Stadium

At the Stadium - Disabled Access 1

• At the Stadium - Disabled Access

Cashback 1

• Cashback

Platinum Season Ticket 2

• Key Information
• Ticket Hub

Account 3

• Account
• Set up your Network - Level 1
• Set up your Network - Level 2 'Manage account'

Login 1

• Login

Top FAQs 3

• Incorrect membership start date
• Error when downloading digital pass
• 2026-27 Member Match Pricing

Mens Ticketing 5

• Home Tickets
• Away Tickets
• Gold Season Ticket
• Seat Utilisation
• Important Information for Travelling Supporters - Bayern Munich v Arsenal

Womens Ticketing 4

• Home Tickets
• Away Tickets
• Season Ticket & 6 Game Bundle
• Seat utilisation

Touting 1

• Touting

Membership 11

• Membership Overview
• Contact the Membership team
• Update your payment details
• Membership Refunds
• Membership Not Renewed

See all 11 articles

Season Ticket Waiting List 1

• Season Ticket Waiting List

Bonds/Debentures 1

• Bonds/Debentures

FAQs 8

• How to become a DA member
• Women’s First Team
• Ticket Access
• Who are Nimbus?
• Personal Assistants

See all 8 articles

Ticket Exchange 2

• Ticket Exchange - How to post your seat
• Ticket Exchange - How to purchase a seat

Disabled Fans - Non-Matchday 1

• Disabled Fans - Non-Matchday

Club 1

• Club

Other 4

• JG Activity Sheet
• JG Activity Sheet - Champions Edition
• Teamsheets 2026/27 Season
• ...

Information for Local Residents 2

• Fixture and Event Timings for Local Residents
• Important Matchday Travel Information for Local Residents

Top FAQs 13

• Charlie George Post Match Signing
• Product Care
• Can I later add print to a shirt I previously purchased?
• What are our matchday opening times for our stores?
• Can I purchase an item online to collect in store?

See all 13 articles

Pre-Order 5

• What is a ‘pre-order’ product?
• When will I receive my pre-order?
• When will I be charged for my pre-order?
• Why can’t I place my order?
• Can I cancel my pre-order?

Payment 3

• What payment methods do you accept for Arsenal Direct orders?
• Which currencies do you accept for Arsenal Direct orders?
• What payment methods are accepted in store?

Zilch 4

• Who are Zilch and what is their partnership with Arsenal?
• What are the Zilch credit products?
• What if I have a complaint about Zilch?
• What are the Zilch cardholder discount terms and conditions?

Account 3

• Do I need to register an account with Arsenal Direct to place an order?
• How do I get my membership discount?
• My membership discount is not being applied, what should I do?

Click & Collect 6

• What is Click & Collect?
• How do I order using Click & Collect?
• When will my Click & Collect parcel be delivered to my collection point?
• What do I need to bring with me to collect my Click & Collect parcel?
• Can I change my local Click & Collect store?

See all 6 articles

Delivery 8

• When can I expect delivery of my Arsenal Direct order?
• What delivery method will be used?
• What are the delivery costs for Arsenal Direct orders?
• Will I have to pay taxes and duties on my Arsenal Direct Order?
• What happens if my order cannot be delivered?

See all 8 articles

Returns 5

• Returning items purchased in our stores
• Returning items purchased online
• Can I exchange my item for something else?
• What if an item I received is damaged or faulty?
• How can I dispose of electrical products bought from Arsenal Direct?

Gift Cards 9

• How do I purchase a gift card?
• How do I use my gift card online?
• My gift card is not being accepted online. Why?
• Where can I redeem my gift card?
• When does my gift card expire?

See all 9 articles

Promotions 11

• Zilch Cardholder Discount Terms and Conditions
• Free Name & Number Promotions
• Free Standard Delivery Promotion
• Arsenal Paid Membership 10% Discount
• Arsenal Premium Membership 10% Discount

See all 11 articles

Tour FAQs 16

• Will the Premier League trophy be available to view on Emirates Stadium Tour?
• When is the Premier League trophy available on Emirates Stadium tour route?
• Can I take photos with the Premier League trophy?
• Is access to the Premier League trophy included in my Emirates Stadium Tour ticket?
• Can I guarantee seeing the Premier League trophy when I book?

See all 16 articles

Stadium Tour 9

• Stadium Tour and Museum Opening Hours
• Where to Begin Your Stadium Tour
• Duration of Stadium Tour and Museum Visit
• Booking a Time and Date
• Visiting the Museum Only

See all 9 articles

Legends Tour 2

• How long is my Legend Tour expected to last (non-matchday)?
• I can no longer attend my Legend Tour. Can I change it?

Matchday Tour 6

• Do Matchday Tours run every match day?
• How long is my Matchday Tour expected to last and what is included?
• How long is my Whistlestop Tour expected to last and what is included?
• Can I take my bag on a Matchday Tour with me?
• I’m running late for my tour, can I go on the next one?

See all 6 articles

Disabled Visitors 4

• I am disabled, will I be able to go on a stadium tour?
• Are assistance dogs allowed in the stadium?
• Do I need to pre-book my British Sign Language (BSL) Tour?
• I require a carer, can they join me on the tour?

Arsenal History Walking Tour 10

• Where do I begin my History Walking Tour?
• How long is the History Walking Tour?
• Do I need to book a time and date?
• Do I need to book onto the Stadium Tour following the History Walking Tour?
• Can I visit the Arsenal Museum?

See all 10 articles

Private & Bespoke Tours 8

• What is a Private & Bespoke Tour?
• Who are Private & Bespoke Tours suitable for?
• How many people can attend?
• What types of add-ons can be included?
• How far in advance should I enquire?

See all 8 articles

Tours - Contact & Feedback 2

• I have a question about my tour, who can I contact?
• I have feedback on my tour, who can I contact about this?