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Knowledge base
Arsenal Women vs Chelsea Women
FAQ's
6
I am not a member, Can I purchase tickets for the Women's games at the Emirates Stadium?
How do I buy tickets for the Chelsea Women's game
How do I access the stadium
Can I buy tickets from a 3rd party website?
Do babies need a ticket
See all 6 articles
At The Stadium
10
How Can I Contact The Fan Services Team?
Can I Pay Cash at the Stadium?
What Can I Bring Into The Stadium?
Do you have a Prayer Room?
How Do I Report An Incident?
See all 10 articles
Membership Renewals 2022/23
0
Disability Access Renewals 2022/23
0
Travelling to the Emirates
6
Public Transport
Walking and cycling to Emirates Stadium
Travelling by car to Emirates Stadium
Traffic Information
what3words - find precise locations at The Emirates
See all 6 articles
Ticketing
Digital Ticketing
9
What You Need To Know
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
Digital Pass General Questions
Using my Digital Pass
How To Add Your Digital Pass To Your iPhone
See all 9 articles
Ballot FAQs
18
23/24 Season Ballot Process - How to Guide
Why are we balloting tickets from the start of season 2023/24 instead of holding a regular sale?
How many tickets are in each ballot?
Can Members register to be balloted with a group?
How many tickets will Members be able to apply for in the ballot?
See all 18 articles
Purchasing Tickets
10
How do I buy a ticket?
How can I be notified when the ballot opens to my membership?
I bought a ticket and never received a confirmation email
I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
Arsenal Academy Tickets
See all 10 articles
Family Enclosure
8
Where is the Family Enclosure?
Who can buy tickets in the Family Enclosure?
Ticket prices in the Family Enclosure
Ticket Exchange in the Family Enclosure
I am a Silver Member, How do I apply for tickets in the Family Enclosure ballot?
See all 8 articles
Ticket Transfer
8
What is Ticket Transfer?
How to use Ticket Transfer
How do I accept a Ticket Transfer?
Do I still get attendance trophies if I transfer my ticket?
Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
See all 8 articles
Ticket Exchange
6
What is Ticket Exchange?
How to Use Ticket Exchange - Posting and Buying
How will I get the money from selling my seat on Ticket Exchange?
Do I still get attendance trophies if I sell my ticket on the exchange?
Will Ticket Exchange open between the Silver and the Red ballot periods?
See all 6 articles
Away Tickets
10
Who can buy Away Tickets?
What are Away Points?
Coach travel to away matches
I have not received/lost my away ticket
Do I need ID for an away match?
See all 10 articles
Cashback
6
Cashback Windows
The system won't let me cash out
How long does it take to get my cashback?
I live overseas, how do I get my cashback funds?
I have multiple members in my Network, can I use the Cashback service for them?
See all 6 articles
Membership
Arsenal Women
0
How to cancel your membership by opting out of auto renewal or update payment details.
0
Memberships Overview
11
Digital Membership
Welcome To Our World Membership Ages 0-3
Team JGS Membership Ages 4-11
Young Guns Membership Ages 12-16
Cannon Membership Ages 17-18
See all 11 articles
Membership FAQs
5
Where can I find my membership number?
Can I buy more than 1 ticket with my membership?
How do I update my direct debit details?
I have a question about my Membership - who should I contact?
Can I Cancel My Membership
Bond/Debentures
4
I have a Bond/Debenture, what are my options?
I would like to transfer my Bond/Debenture
I would like to sell my Bond/Debenture
I need to arrange a replacement Bond/Debenture certificate
Gold Season Ticket
7
What Is Included In My Season Ticket?
Does My Season Ticket Include The Champions League Games?
Is the Carabao Cup included in my Season Ticket package?
Will My Season Ticket Give Me Access to Semi & Cup Finals?
Can I purchase additional ticket(s) with my season ticket ?
See all 7 articles
My Account
6
How do I create a ticketing account?
How do I reset my password?
Creating and Managing your Network
How do I update my details?
How to activate online account
See all 6 articles
Online Box Office
4
I am receiving a 403 error message on the Online Box Office, why is this?
I am having problems accessing parts of the site when purchasing tickets
Error messages buying tickets on the Online Box Office
I can't find a ticket on the Ticket Exchange
Season Ticket Waiting List
4
How do I join the Season Ticket Waiting List?
My position on the Season Ticket Waiting List
Season Ticket Waiting List FAQs (General Admission)
Disability Access Season Ticket Waiting List
Arsenal Women
General Questions
7
What games are included in the 23/24 women’s season ticket?
What other benefits are included in the women’s season ticket?
Arsenal Women 23-24 Season Ticket Prices
How will I access Emirates Stadium and Meadow Park for the 23-24 Season?
What is the Atmosphere Area?
See all 7 articles
Season Ticket Benefits FAQs
4
How do season ticket holders redeem their 10% discount online?
How do season ticket holders get priority away ticket access?
How will ticket exchange and ticket transfer work for season ticket holders?
How many matches must a season ticket holder use their ticket for to be valid to renew for the 24/25 season?
Arsenal Women Season Ticket Waiting List
7
What is the Arsenal Women Season Ticket Waiting List?
How Do I Join The Waiting List?
How do I move up the Arsenal Women Season Ticket waiting list?
I’m on the Season Ticket Waiting List. How can I find out my position?
How long will it take until I can purchase a Season Ticket?
See all 7 articles
Accessibility
0
Away Match Coach Travel
0
Disability Access
Disability Ticket Access 2023/24
7
Will tickets for Disability Access Members be balloted?
Can I enter the ballot with a non-DA member?
I have specific seating requirements, how do I request this?
If I am unsuccessful in the ballot will my application be held for the Ticket Exchange?
If I am successful in the ballot but then cannot attend, will I receive a refund?
See all 7 articles
Membership With Disability Access (DA)
5
What is a Disability Access Membership?
How do I renew my Disability Access Membership (previously Purple Membership)
Proof of Eligibility
Personal Assistants
Disability Access Membership General Information
Getting to Emirates Stadium
5
Disabled Supporters - Travelling by Public Transport
Disabled Supporters - Travelling by Car
Blue Badge Parking
Blue Badge Parking - Booking Periods
Disabled Supporters - approaching Emirates Stadium on foot
At the Stadium - Matchday
11
Disabled Supporters - Matchday Box Office
Disabled Supporters - Entering the Stadium
Accessible Viewing Areas - Wheelchair Users
Easy Access & Ambulant Disabled Supporter Seating
Supporters With Sensory Differences
See all 11 articles
Disabled Fans - Non-Matchday
3
Disabled Visitors - Stadium Tours & Museum
ADSA - Arsenal Disabled Supporters Association
Disabled Supporters - Contacting the Club
My Arsenal Rewards
Points & Rewards
6
What is My Arsenal Rewards?
Who is eligible for My Arsenal Rewards?
My Arsenal Rewards points
What should I do if I believe there was an error with my points balance?
I Have Redeemed My Points, How Do I Check My Activity?
See all 6 articles
My Arsenal Rewards Hub
5
How do I access my Arsenal Rewards hub?
Do I need a computer or a mobile device to participate?
How do I log in to the My Arsenal Rewards portal on my computer?
I can't log into the Rewards Hub, why is that?
How do I check my attendance badges and trophies?
Earn Points & Trophies
5
Men's & Women's 2023/24 Trophies
Attendance
Seat Utilisation
Tickets
My Arsenal rewards hub
The Club
How do I contact the Club?
5
How do I contact the Club?
How do i contact a Supporters Club?
I Wish To Stop Receiving Communications From The Club/Delete My Account.
I No Longer Receive Emails From The Club
Press & Media queries
Special Requests
5
Matchday and programme announcements
Can I meet a player?
Can I Interview the Players?
Can the club help with my university studies & dissertation?
Teamsheets
Charity
2
Charities/donation requests
How can I donate to The Arsenal Foundation?
Careers
2
Job vacancies at Arsenal
Do Arsenal offer work experience?
Club Policies
2
Supporters Charter
Safeguarding
Pay Per View Match Content
0
Arsenal Direct
Top FAQs
7
Where is my order?
Can I amend my order?
Can I have my order sent to an alternative address?
Do I need to register an account with Arsenal Direct to place an order?
What are the delivery options and costs?
See all 7 articles
Delivery
7
When can I expect delivery of my Arsenal Direct order?
What are the delivery options and costs for Arsenal Direct orders?
Will I have to pay taxes and duties on my Arsenal Direct Order?
Where is my Arsenal Direct Order?
Can I have my Arsenal Direct order sent to an alternative address?
See all 7 articles
Payment
3
What forms of payment do you accept for Arsenal Direct orders?
Whay is Laybuy?
Which currencies do you accept for Arsenal Direct orders?
Returns
5
Returning Items Purchased in a Store
Returning Items Purchased Online
Can I exchange my item for something else?
What if an item I received is damaged or faulty?
How can I dispose of electrical products bought from Arsenal Direct?
Account
3
Do I need to register an account with Arsenal Direct to place an order?
How do I get my membership discount?
My membership discount is not being applied, what should I do?
Gift Cards
9
How do I purchase a gift card?
How do I use my gift card online?
My gift card is not being accepted online. Why?
Where can I redeem my gift card online?
When does my gift card expire?
See all 9 articles
Click & Collect
6
What is Click & Collect?
How do I order using Click & Collect?
When will my Click & Colect parcel be delivered to my collection point?
What do I need to bring with me to collect my Click & Collect parcel?
Can I change my local Click & Collect store?
See all 6 articles
Promotions
7
Free Standard Delivery Promotion
Student Discount
Affiliate Network Promotional Discounts
Arsenal Paid Membership 10% Discount (Online and Instore)
Arsenal Premium Membership 10% Discount (Online and Instore)
See all 7 articles
Stadium Tours
Stadium Tour
7
What are the Stadium Tour and Museum opening hours?
Where do I begin my Stadium Tour?
How long is my Stadium Tour and Museum visit expected to last?
Do I need to book a time and date?
Can I visit the Museum only?
See all 7 articles
Legends Tour
2
How long is my Legend Tour expected to last (non-matchday)?
I can no longer attend my Legend Tour, can I change it?
Matchday Tour
6
Do Matchday Tours run every match day?
How long is my matchday tor expected to last and what is included?
How long is my Whistlestop Tour expected to last and what is included?
Can I take my bag on a matchday tour with me?
I’m running late for my tour, can I go on the next one?
See all 6 articles
Tours - Information for Disabled Visitors
3
I am disabled, will I be able to go on a stadium tour?
Are assistance dogs allowed in the stadium?
Do I need to pre-book my British Sign Language (BSL) Tour?
Tours - FAQs
7
Do I need to print my eTicket or can I show this to you on my smart phone?
Can I purchase gift vouchers for a Stadium Tour?
Are Stadium Tour tickets refundable or transferable?
Is parking available at the stadium?
Is there anywhere to leave luggage or bags?
See all 7 articles
Tours - Group Bookings
1
I regularly bring groups to the Stadium Tour, do you offer any further discounts?
Tours - Contact & Feedback
2
How can I provide feedback?
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