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New support ticket
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Knowledge base
Arsenal Women Renewals
Key Dates
1
Key Dates
How to Purchase additional and/or move seats
3
How to Purchase additional and/or move seats
I am receiving an error message online
What area is available to move to?
Priority Window
3
Priority Window - How to purchase online
I am receiving an error message online
What area is available to move to?
AWFC 2025/26 Renewals
14
2025/26 Season Ticket & Six Game Bundle Prices
What games are included in my seasonal product?
How many games am I required to utilise my Home Advantage Pack + or Home Advantage Pack for to be eligible to renew for the 2025/26 season?
What is included in my seasonal product?
How much will each game cost?
See all 14 articles
Single Sign-On
5
Why do I have a new Membership number?
I can’t get my concession pricing – what should I do?
Why have these changes been made?
Why am I being asked to update my password and how do I do it?
Creating and managing your network
Arsenal Women
0
Membership Renewals
0
Arsenal v Leeds
Arsenal v Leeds - Ballot Information
15
When does the ballot open/close?
How do I apply for the ballot using a PC/laptop?
How do I apply for the ballot using the Arsenal app?
What is the price range?
Will members be given a choice of what area/price range when they apply in the ballot?
See all 15 articles
Disability Access
8
I am a Red DA member, how do I register for the ballot?
What are the ticket prices?
When will I know if I am successful/unsuccessful?
I have specific seating requirements, how do I request this?
If I am successful in the ballot but then cannot attend, will I receive a refund?
See all 8 articles
Ballot FAQ's
14
What ballot can I enter?
I applied for the ballot and I didn't receive a confirmation email
Can a Silver Member enter the Red ballot?
What priority do Silver members have over Red members?
Can members register to be balloted with a group?
See all 14 articles
Single Sign On
FAQ's
0
Single Sign On
11
What is Single Sign On and what are the benefits?
Single Sign On - How To Guide
Single Sign On - What happens if I have more than one membership?
Single Sign On - Saved Payment Details
Single Sign On - Password Reset
See all 11 articles
Troubleshooting
12
I can see memberships I don't recognise
How do I view all of my memberships?
I can't sign in
I can't reset my password/I'm not receiving my password reset link
I can't see or manage my junior's membership
See all 12 articles
Ticketing
Digital Ticketing
11
What You Need To Know
Digital Pass General Questions
Using my Digital Pass
How To Add Your Digital Pass To Your iPhone
How To Add Your Digital Pass To Your Android Phone
See all 11 articles
Ballot FAQs
15
Why are we balloting tickets instead of holding a regular sale?
With the removal of the Family Enclosure, is there still an area which is family orientated?
Season 2024/25 Ballot Success Rates
I have been charged for tickets in the ballot but I haven't received an email
I am receiving an error when registering for the ballot
See all 15 articles
Purchasing Tickets
16
How do I buy a ticket?
I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
Arsenal Academy Tickets
Can I still call up to find out if any tickets have been returned?
Red Member Ballot
See all 16 articles
Family Enclosure
0
Ticket Transfer
7
Since Single Sign On I can't accept a Ticket Transfer
What is Ticket Transfer?
When does Ticket Transfer open ?
I have transferred my seat through the Ticket Transfer service which has been accepted and now wish to attend the fixture, is there anything I can do?
Are there any other ways that I can transfer my ticket?
See all 7 articles
Ticket Exchange
8
Access to the Ticket Exchange System
What is Ticket Exchange?
How to Use Ticket Exchange - Posting
How to Use Ticket Exchange - Buying
How will I get the money from selling my seat on Ticket Exchange?
See all 8 articles
Away Tickets
5
Away Ticket FAQs
Coach travel to away matches
I have not received/lost my away ticket
Do I need ID for an away match?
When will I receive my away ticket?
How can I purchase a ticket for a home game?
11
How do I buy a ticket?
How can members buy tickets?
How do I find out when tickets go on sale?
How many tickets can I buy?
How much are the tickets?
See all 11 articles
How can I purchase a ticket for a away game?
5
Who can buy Away Tickets?
How long do Away Points last on my Season Ticket?
As a Season Ticket Holder how do I build up my Away Points?
How do Silver/Red members buy away tickets?
How do I check how many Away Points I have?
Membership
FAQ's
0
Disability Access Renewals 2022/23
0
Travelling to the Emirates
0
CUP SCHEME Season Ticket
0
Renewal
0
Home Advantage Packs
0
Digital Pass - iPhone
7
How do I gain access to the stadium?
My Digital Pass hasn't updated
How to scan your Digital Pass
I don't have an option to download my digital pass
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
See all 7 articles
Digital Pass - Android
7
How do I gain access to the stadium
My digital pass hasn't updated
How to scan your digital pass
How do I know if my phone supports NFC/how do I turn on NFC?
I am receiving an error accessing my digital pass
See all 7 articles
Important Information
0
At The Stadium
21
What can I bring into the stadium?
Can I pay cash at the stadium?
Travelling To The Emirates
Do you have a prayer room?
How do I report an incident?
See all 21 articles
Memberships Overview
11
Digital Membership
Welcome To Our World Membership Ages 0-3
Team JGS Membership Ages 4-11
Young Guns Membership Ages 12-16
Cannon Membership Ages 17-18
See all 11 articles
My Account
7
How do I reset my password?
Creating and Managing your Network
How do I update my details?
I have changed my password but i can't log in
How do I create a ticketing account for a Junior?
See all 7 articles
Gold Season Ticket
12
What is the breakdown cost of my Season Ticket renewal?
19 Match Season Ticket
23-match season ticket
Gold Season Ticket Seat Utilisation
Will My Season Ticket Give Me Access to Semi & Cup Finals?
See all 12 articles
Season Ticket Waiting List
5
How do I join the Season Ticket Waiting List?
Season Ticket Waiting List FAQs
Disability Access Season Ticket Waiting List
I’m on the Season Ticket waiting list. How can I find out my position?
When will I be offered a Season Ticket?
Cashback
6
Cashback Windows
The system won't let me cash out
How long does it take to get my cashback?
I live overseas, how do I get my cashback funds?
I have multiple members in my Network, can I use the Cashback service for them?
See all 6 articles
Bonds/Debentures
5
I have a Bond/Debenture, what are my options?
Can I privately transfer a debenture to someone I know?
How do I list my debenture? How do I purchase or bid for a debenture?
I need to arrange a replacement Bond/Debenture certificate
Bond/Debenture FAQ's
Online Box Office
5
I am receiving a 403 error message on the Online Box Office, why is this?
I am having problems accessing parts of the site when purchasing tickets
Error messages buying tickets on the Online Box Office
I can't find a ticket on the Ticket Exchange
I am receiving the message 'Your Session Has Been Suspended'
Disability Access
Disability Ticket Access 2024/25
5
Will tickets for Disability Access Members be balloted?
Can I enter the ballot with a non-DA member?
I have specific seating requirements, how do I request this?
If I am unsuccessful in the ballot will my application be held for the Ticket Exchange?
Disability Access (DA) Ballot Purchasing Process (PDF Guide)
Membership With Disability Access (DA)
5
What is a Disability Access Membership?
How do I become a new Disability Access Member?
Proof of Eligibility
Personal Assistants
Disability Access Membership General Information
Getting to Emirates Stadium
4
Disabled Supporters - Travelling by Public Transport
Disabled Supporters - Travelling by Car
Blue Badge Parking - Booking Periods
Disabled Supporters - approaching Emirates Stadium on foot
At the Stadium - Matchday
12
Disabled Supporters - Matchday Box Office
Disabled Supporters - Entering the Stadium
Accessible Viewing Areas - Wheelchair Users
Easy Access & Ambulant Disabled Supporter Seating
Supporters With Sensory Differences
See all 12 articles
Disabled Fans - Non-Matchday
3
Disabled Visitors - Stadium Tours & Museum
ADSA - Arsenal Disabled Supporters Association
Disabled Supporters - Contacting the Club
Arsenal Direct Help Centre
Top FAQs
7
Where is my order?
Can I amend my order?
Can I have my order sent to an alternative address?
Do I need to register an account with Arsenal Direct to place an order?
What are the delivery options and costs?
See all 7 articles
Delivery
7
When can I expect delivery of my Arsenal Direct order?
What are the delivery options and costs for Arsenal Direct orders?
Will I have to pay taxes and duties on my Arsenal Direct Order?
Where is my Arsenal Direct Order?
Can I have my Arsenal Direct order sent to an alternative address?
See all 7 articles
Payment
3
What forms of payment do you accept for Arsenal Direct orders?
Which currencies do you accept for Arsenal Direct orders?
Do you accept cheque or postal orders?
Returns
5
Returning Items Purchased in a Store
Returning Items Purchased Online
Can I exchange my item for something else?
What if an item I received is damaged or faulty?
How can I dispose of electrical products bought from Arsenal Direct?
Account
3
Do I need to register an account with Arsenal Direct to place an order?
How do I get my membership discount?
My membership discount is not being applied, what should I do?
Gift Cards
9
How do I purchase a gift card?
How do I use my gift card online?
My gift card is not being accepted online. Why?
Where can I redeem my gift card online?
When does my gift card expire?
See all 9 articles
Click & Collect
6
What is Click & Collect?
How do I order using Click & Collect?
When will my Click & Collect parcel be delivered to my collection point?
What do I need to bring with me to collect my Click & Collect parcel?
Can I change my local Click & Collect store?
See all 6 articles
Promotions
9
Free Name & Number Promotions
Myles Lewis-Skelly 25/26 Signed Home Shirt Competition
Free Standard Delivery Promotion
Arsenal Paid Membership 10% Discount (Online and Instore)
Arsenal Premium Membership 10% Discount (Online and Instore)
See all 9 articles
Stadium Tours
Stadium Tour
11
What are the Stadium Tour and Museum opening hours?
Where do I begin my Stadium Tour?
How long is my Stadium Tour and Museum visit expected to last?
Do I need to book a time and date?
Can I visit the Museum only?
See all 11 articles
Legends Tour
2
How long is my Legend Tour expected to last (non-matchday)?
I can no longer attend my Legend Tour, can I change it?
Matchday Tour
6
Do Matchday Tours run every match day?
How long is my matchday tor expected to last and what is included?
How long is my Whistlestop Tour expected to last and what is included?
Can I take my bag on a matchday tour with me?
I’m running late for my tour, can I go on the next one?
See all 6 articles
Tours - Information for Disabled Visitors
3
I am disabled, will I be able to go on a stadium tour?
Are assistance dogs allowed in the stadium?
Do I need to pre-book my British Sign Language (BSL) Tour?
Tours - FAQs
8
Do I need to print my eTicket or can I show this to you on my smart phone?
Can I purchase gift vouchers for a Stadium Tour?
Are Stadium Tour tickets refundable or transferable?
Is parking available at the stadium?
Is there anywhere to leave luggage or bags?
See all 8 articles
Tours - Group Bookings
1
I regularly bring groups to the Stadium Tour, do you offer any further discounts?
Tours - Contact & Feedback
2
How can I provide feedback?
Need to call us?
Virtual Tour
11
What is a Virtual Stadium Tour?
What am I paying for?
What devices can I use to access the Virtual Stadium Tour?
Do you need access to the internet to use the Virtual Stadium Tour?
Can the Virtual Stadium Tour be downloaded to view offline?
See all 11 articles
Take To The Pitch
1
Take To The Pitch FAQs
Accessibility
0
Away Match Coach Travel
0
Shape Up with Arsenal In The Community
0
Club
How do I contact the Club?
7
How do I contact the Club?
How do i contact a Supporters Club?
I Wish To Stop Receiving Communications From The Club/Delete My Account.
Press & Media queries
Requesting a reference
See all 7 articles
Charity
2
Charities/donation requests
How can I donate to The Arsenal Foundation?
Special Requests
8
Condolence
Can I meet a player?
Celebration Corner
Can I Interview the Players?
Can the club help with my university studies & dissertation?
See all 8 articles
Careers
2
Job vacancies at Arsenal
Do Arsenal offer work experience?
Club Policies
0
