Arsenal Help Centre

Arsenal Ticket Hub 6

• What is the New Arsenal Ticket Hub & What Can You Do on the Ticket Hub?
• How do I access the Ticket Hub via the Arsenal app?
• How do I access the Ticket Hub via a PC/Laptop
• How do I download my ticket(s)?
• I have purchased tickets, When will they show in the Ticket Hub?

See all 6 articles

Ticket Transfer 8

• How do I transfer my ticket(s)?
• How do I accept a ticket?
• I have accepted a transferred ticket but can't make the match. How do I return it?
• What happens if I miss the deadline to accept the ticket?
• I have transferred my ticket to the wrong member

See all 8 articles

Other 10

• How do I track my attendance?
• How do I view my ticket history?
• How do I add someone to my network?
• How do I manage all my tickets?
• Will I receive a PDF?

See all 10 articles

Ticket Exchange 8

• How do I buy tickets for this game?
• Access to the Ticket Exchange System
• Can I buy tickets from a 3rd party website?
• I have a ticket and I can now no longer attend, what are my options?
• I have purchased a ticket from the Ticket Exchange, when does my digital pass update?

See all 8 articles

Ticket Transfer 12

• How to use Ticket Transfer
• How do I accept a Ticket Transfer from a Season Ticket holder?
• How do I use a ticket that has been transferred to me by a season ticket holder?
• I have transferred my seat(s) using Ticket Transfer and now wish to attend the fixture. Is there anything I can do?
• I am a Silver / Red Member can I transfer my ticket using this service?

See all 12 articles

Digital Pass - iPhone 5

• How do I gain access to the stadium?
• My Digital Pass hasn't updated
• How to scan your Digital Pass
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• I am receiving an error accessing my digital pass

Digital Pass - Android 6

• How do I gain access to the stadium
• My digital pass hasn't updated
• How to scan your digital pass
• How do I know if my phone supports NFC/how do I turn on NFC?
• I am receiving an error accessing my digital pass

See all 6 articles

Digital Pass - Other 7

• What is Near Field Communication (NFC) Technology?
• What should I do if my phone dies on the way to the stadium?
• Download the Arsenal app
• Can I get a PDF for this game?
• What do I do if my child does not have a smart phone?

See all 7 articles

At The Stadium. 18

• What food/drink is available inside the stadium?
• Family friendly toilets
• Coach Parking at the Emirates
• what3words - find precise locations at The Emirates
• Matchday store opening hours

See all 18 articles

Arsenal v Villarreal CF 12

• Sale Phases
• Pricing
• Safeguarding
• Can I Purchase a Club Level Ticket
• How do I purchase online

See all 12 articles

Arsenal v Athletic Club 12

• Sale Phases
• Safeguarding
• Can I Purchase a Club Level Ticket
• Pricing
• How do I purchase online

See all 12 articles

At The Stadium 23

• What can I bring into the stadium?
• Can I pay cash at the stadium?
• Travelling To The Emirates
• Do you have a prayer room?
• How do I report an incident?

See all 23 articles

Digital Pass - iPhone 5

• How do I gain access to the stadium?
• My Digital Pass hasn't updated
• How to scan your Digital Pass
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• I am receiving an error accessing my digital pass

Digital Pass - Android 6

• How do I gain access to the stadium
• My digital pass hasn't updated
• How to scan your digital pass
• How do I know if my phone supports NFC/how do I turn on NFC?
• I am receiving an error accessing my digital pass

See all 6 articles

Next Ballot 2

• Arsenal vs Nottingham Forest
• Arsenal vs Manchester City

How To 13

• How do I apply for the ballot using a PC/laptop?
• How do I apply for the ballot using the Arsenal app?
• What is the price range?
• Will members be given a choice of what area/price range when they apply in the ballot?
• I need to amend my ballot application

See all 13 articles

Disability Access 7

• I am a Red DA member, how do I register for the ballot?
• What are the ticket prices?
• I have specific seating requirements, how do I request this?
• If I am successful in the ballot but then cannot attend, will I receive a refund?
• Can I enter the ballot with a non-DA member?

See all 7 articles

Ballot FAQ's 15

• What ballot can I enter?
• I applied for the ballot and I didn't receive a confirmation email
• Can a Silver Member enter the Red ballot?
• What priority do Silver members have over Red members?
• Can members register to be balloted with a group?

See all 15 articles

Home Tickets 19

• How do I buy a ticket?
• I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
• Arsenal Academy Tickets
• Official Agents & Unauthorised Ticket Websites
• Which forms of payment do you accept?

See all 19 articles

Ticket Transfer 8

• When does Ticket Transfer open ?
• Are there any other ways that I can transfer my ticket?
• How do I transfer my ticket(s)?
• How do I accept a ticket?
• I have accepted a transferred ticket but can't make the match. How do I return it?

See all 8 articles

Home Ticket Exchange 9

• Access to the Ticket Exchange System
• What is Ticket Exchange?
• How to Use Ticket Exchange - Posting
• How to Use Ticket Exchange - Buying
• How will I get the money from selling my seat on Ticket Exchange?

See all 9 articles

Away Tickets 10

• Away Ticket FAQs
• Coach travel to away matches
• I have not received/lost my away ticket
• Do I need ID for an away match?
• When will I receive my away ticket?

See all 10 articles

Away Match Coach Travel 0

Shape Up with Arsenal In The Community 0

Away Ticket Exchange 7

• How many times can I use Away Ticket Exchange?
• What happens to the away point when using Away Ticket Exchange?
• Can I use Away Ticket Exchange if I have received my physical ticket?
• What is the deadline for Away Ticket Exchange?
• Will there be an option to use Away Ticket Exchange after the deadline?

See all 7 articles

FAQ's 0

CUP SCHEME Season Ticket 0

Renewal 0

Home Advantage Packs 0

Important Information 0

Memberships Overview 11

• Digital Membership
• Welcome To Our World Membership Ages 0-3
• Team JGS Membership Ages 4-11
• Young Guns Membership Ages 12-16
• Cannon Membership Ages 17-18

See all 11 articles

My Account 7

• How do I reset my password?
• Creating and Managing your Network
• How do I update my details?
• I have changed my password but i can't log in
• How do I create a ticketing account for a Junior?

See all 7 articles

Gold Season Ticket 10

• What is the breakdown cost of my Season Ticket renewal?
• 19 Match Season Ticket
• 23-match season ticket
• Gold Season Ticket Seat Utilisation
• Will My Season Ticket Give Me Access to Semi & Cup Finals?

See all 10 articles

Season Ticket Waiting List 5

• How do I join the Season Ticket Waiting List?
• Season Ticket Waiting List FAQs
• Disability Access Season Ticket Waiting List
• I’m on the Season Ticket waiting list. How can I find out my position?
• When will I be offered a Season Ticket?

Cashback 6

• Cashback Windows
• The system won't let me cash out
• How long does it take to get my cashback?
• I live overseas, how do I get my cashback funds?
• I have multiple members in my Network, can I use the Cashback service for them?

See all 6 articles

Bonds/Debentures 5

• I have a Bond/Debenture, what are my options?
• Can I privately transfer a debenture to someone I know?
• How do I list my debenture? How do I purchase or bid for a debenture?
• I need to arrange a replacement Bond/Debenture certificate
• Bond/Debenture FAQ's

Online Box Office 5

• I am receiving a 403 error message on the Online Box Office, why is this?
• I am having problems accessing parts of the site when purchasing tickets
• Error messages buying tickets on the Online Box Office
• I can't find a ticket on the Ticket Exchange
• I am receiving the message 'Your Session Has Been Suspended'

Disability Ticket Access 2025/26 5

• Will tickets for Disability Access Members be balloted?
• Can I enter the ballot with a non-DA member?
• I have specific seating requirements, how do I request this?
• If I am unsuccessful in the ballot will my application be held for the Ticket Exchange?
• Disability Access (DA) Ballot Purchasing Process (PDF Guide)

Membership With Disability Access (DA) 5

• What is a Disability Access Membership?
• How do I become a new Disability Access Member?
• Proof of Eligibility
• Personal Assistants
• Disability Access Membership General Information

Getting to Emirates Stadium 4

• Disabled Supporters - Travelling by Public Transport
• Disabled Supporters - Travelling by Car
• Blue Badge Parking - Booking Periods
• Disabled Supporters - approaching Emirates Stadium on foot

At the Stadium - Matchday 12

• Disabled Supporters - Matchday Box Office
• Disabled Supporters - Entering the Stadium
• Accessible Viewing Areas - Wheelchair Users
• Easy Access & Ambulant Disabled Supporter Seating
• Supporters With Sensory Differences

See all 12 articles

Disabled Fans - Non-Matchday 3

• Disabled Visitors - Stadium Tours & Museum
• ADSA - Arsenal Disabled Supporters Association
• Disabled Supporters - Contacting the Club

Top FAQs 14

• Where is my order?
• Can I amend my order?
• Can I have my order sent to an alternative address?
• Do I need to register an account with Arsenal Direct to place an order?
• What are the delivery options and costs?

See all 14 articles

Delivery 7

• When can I expect delivery of my Arsenal Direct order?
• What are the delivery options and costs for Arsenal Direct orders?
• Will I have to pay taxes and duties on my Arsenal Direct Order?
• Where is my Arsenal Direct Order?
• Can I have my Arsenal Direct order sent to an alternative address?

See all 7 articles

Payment 3

• What forms of payment do you accept for Arsenal Direct orders?
• Which currencies do you accept for Arsenal Direct orders?
• Do you accept cheque or postal orders?

Returns 5

• Returning Items Purchased in a Store
• Returning Items Purchased Online
• Can I exchange my item for something else?
• What if an item I received is damaged or faulty?
• How can I dispose of electrical products bought from Arsenal Direct?

Account 3

• Do I need to register an account with Arsenal Direct to place an order?
• How do I get my membership discount?
• My membership discount is not being applied, what should I do?

Gift Cards 9

• How do I purchase a gift card?
• How do I use my gift card online?
• My gift card is not being accepted online. Why?
• Where can I redeem my gift card online?
• When does my gift card expire?

See all 9 articles

Click & Collect 6

• What is Click & Collect?
• How do I order using Click & Collect?
• When will my Click & Collect parcel be delivered to my collection point?
• What do I need to bring with me to collect my Click & Collect parcel?
• Can I change my local Click & Collect store?

See all 6 articles

Promotions 8

• Free Name & Number Promotions
• Free Standard Delivery Promotion
• Arsenal Paid Membership 10% Discount (Online and Instore)
• Arsenal Premium Membership 10% Discount (Online and Instore)
• Arsenal Women Season Ticket Holder 10% Discount (Online and Instore)

See all 8 articles

Stadium Tour 10

• What are the Stadium Tour and Museum opening hours?
• Where do I begin my Stadium Tour?
• How long is my Stadium Tour and Museum visit expected to last?
• Do I need to book a time and date?
• Can I visit the Museum only?

See all 10 articles

Legends Tour 2

• How long is my Legend Tour expected to last (non-matchday)?
• I can no longer attend my Legend Tour. Can I change it?

Matchday Tour 6

• Do Matchday Tours run every match day?
• How long is my Matchday Tour expected to last and what is included?
• How long is my Whistlestop Tour expected to last and what is included?
• Can I take my bag on a Matchday Tour with me?
• I’m running late for my tour, can I go on the next one?

See all 6 articles

Tours - Information for Disabled Visitors 3

• I am disabled, will I be able to go on a stadium tour?
• Are assistance dogs allowed in the stadium?
• Do I need to pre-book my British Sign Language (BSL) Tour?

Tours - FAQs 8

• Do I need to print my eTicket?
• Can I purchase gift vouchers for a Stadium Tour?
• Are Stadium Tour tickets refundable or transferable?
• Is parking available at the stadium?
• Is there anywhere to leave luggage or bags?

See all 8 articles

Tours - Group Bookings 1

• I regularly bring groups to the Stadium Tour, do you offer any further discounts?

Tours - Contact & Feedback 2

• How can I provide feedback?
• Who can I call regarding my tour?

Virtual Tour 11

• What is a Virtual Stadium Tour?
• What am I paying for?
• What devices can I use to access the Virtual Stadium Tour?
• Do you need access to the internet to use the Virtual Stadium Tour?
• Can the Virtual Stadium Tour be downloaded to view offline?

See all 11 articles

Take To The Pitch 1

• Take To The Pitch FAQs

Charity 2

• Charities/donation requests
• How can I donate to The Arsenal Foundation?

How do I contact the Club? 8

• How do I contact the Club?
• How do i contact a Supporters Club?
• I Wish To Stop Receiving Communications From The Club/Delete My Account.
• Press & Media queries
• Requesting a reference

See all 8 articles

Special Requests 8

• Condolence
• Can I meet a player?
• Celebration Corner
• Can I Interview the Players?
• Can the club help with my university studies & dissertation?

See all 8 articles

Careers 2

• Job vacancies at Arsenal
• Do Arsenal offer work experience?

AWFC 2025/26 Renewals 14

• 2025/26 Season Ticket & Six Game Bundle Prices
• What games are included in my seasonal product?
• How many games am I required to utilise my Home Advantage Pack + or Home Advantage Pack for to be eligible to renew for the 2025/26 season?
• What is included in my seasonal product?
• How much will each game cost?

See all 14 articles

Single Sign-On 5

• Why do I have a new Membership number?
• I can’t get my concession pricing – what should I do?
• Why have these changes been made?
• Why am I being asked to update my password and how do I do it?
• Creating and managing your network

Single Sign On 9

• What is Single Sign On and what are the benefits?
• Single Sign On - How To Guide
• Single Sign On - What happens if I have more than one membership?
• Single Sign On - Password Reset
• Single Sign On - Frequently Asked Questions

See all 9 articles

Troubleshooting 11

• I can see memberships I don't recognise
• How do I view all of my memberships?
• I can't sign in
• I can't reset my password/I'm not receiving my password reset link
• I can't see or manage my junior's membership

See all 11 articles