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Knowledge base
Arsenal Women v Juventus Women
Next Match
4
How do I buy tickets for the Juventus Women's game?
How do I access the stadium for the Juventus Women's game?
I have arranged a collection, where should I go?
Where can I find my seat details?
At The Stadium
13
Accessing The Stadium - Where Is My Ticket?
Disabled Supporters - Entering the Stadium
How Can I Contact The Fan Services Team?
Can I Pay Cash at the Stadium?
What time will the Armoury Store open?
See all 13 articles
Membership Renewals 2022/23
0
Disability Access Renewals 2022/23
0
Ticketing
My Account
9
How do I create a ticketing account?
How do I log into my account?
I can't log in to my ticketing account?
How do I reset my password?
Creating and Managing Your Network
See all 9 articles
Purchasing Tickets
14
How do I buy a ticket?
Ticket Pricing
How do I buy a ticket next to my friend?
Can I buy more than 1 ticket with my membership?
When am I entitled to a refund?
See all 14 articles
Digital Pass
5
How to add your Digital Pass to your phone
How to use your Digital Ticket on your phone
Digital Pass FAQs
Digital Pass - Troubleshooting
I can't find my apple wallet?
Arsenal Women
5
How do I buy tickets for Arsenal Women games at the Emirates Stadium?
How Do I Buy Tickets For Arsenal Women's Away Games?
Arsenal Women's Season Tickets
Arsenal Women's Match by Match Tickets
How do Women’s ST Holders get WSL tickets to games at the Emirates?
Away Tickets
12
How can I buy away tickets?
Who can buy Away Tickets?
What are Away Points?
How much are away tickets?
Coach travel to away matches
See all 12 articles
Ticket Exchange
6
What is Ticket Exchange?
How to Use Ticket Exchange - Posting and Buying
How will I get the money from selling my seat on Ticket Exchange?
Ticket Exchange in the Family Enclosure
Do I still get attendance trophies if I sell my ticket on the exchange?
See all 6 articles
Ticket Transfer
9
What is Ticket Transfer?
How do I use Ticket Transfer?
What if I transfer my ticket and change my mind?
How do I use a ticket that has been transferred to me?
How do I accept a Ticket Transfer?
See all 9 articles
Cashback
8
Cashback Windows
The system won't let me cash out
How long does it take to get my cash back?
I live overseas how do I get my cashback funds?
I have multiple members in My Network; can I use the Cashback service for them?
See all 8 articles
Family Enclosure
5
Where is the Family Enclosure?
Who can buy tickets in the Family Enclosure?
Ticket prices in the Family Enclosure
I am a Season Ticket holder in the Family Enclosure and I am unable to attend a game, what are my options?
Ticket Exchange for the Family Enclosure.
Season Ticket Waiting List
4
How do I join the Season Ticket Waiting List
My position on the Season Ticket Waiting List
Season Ticket Waiting List FAQs (General Admission)
Disability Access Season Ticket Waiting List
Memberships
Memberships Overview
5
Digital Membership
Memberships For The 2022/23 Season
Memberships for Adults
Memberships for Children and Young Adults
Memberships with Disability Access (previously Purple Membership)
Membership Packs
1
How do I order a Junior Gunner Membership pack?
Membership FAQs
7
Where can I find my membership number?
Can I buy more than 1 ticket with my membership?
Can I cancel my membership?
How do I update my direct debit details?
I've lost my membership card
See all 7 articles
Gold Season Ticket
9
What Is Included In My Season Ticket?
Can I purchase additional ticket(s) with my season ticket ?
Will My Season Ticket Give Me Access to Semi & Cup Finals?
If I Can't Attend A Game, What Are My Options?
Is the Carabao Cup included in my Season Ticket package?
See all 9 articles
Bond/Debentures
4
I have a Bond/Debenture, what are my options?
I would like to transfer my bond/debenture to a friend/family member.
I would like to sell my Bond/Debenture
I need to arrange a Replacement Bond/Debenture Certificate
Disability Access
Membership With Disability Access (DA)
6
What is a Disability Access Membership?
How do I become a new Disability Access Member?
How do I renew my Disability Access Membership (previously Purple Membership)
Proof of Eligibility
Personal Assistants
See all 6 articles
Getting to Emirates Stadium
5
Disabled Supporters - Travelling by Public Transport
Disabled Supporters - Travelling by Car
Blue Badge Parking
Blue Badge Parking - Booking Periods
Disabled Supporters - approaching Emirates Stadium on foot
At the Stadium - Matchday
11
Disabled Supporters - Matchday Box Office
Disabled Supporters - Entering the Stadium
Accessible Viewing Areas - Wheelchair Users
Easy Access & Ambulant Disabled Supporter Seating
Supporters With Sensory Differences
See all 11 articles
Disabled Fans - Non-Matchday
3
Disabled Visitors - Stadium Tours & Museum
ADSA - Arsenal Disabled Supporters Association
Disabled Supporters - Contacting the Club
My Arsenal Rewards
Membership Card
8
What is My Arsenal Rewards?
Do I have to activate my membership card?
Who is eligible for My Arsenal Rewards?
What happens if my card is lost, stolen or used fraudulently?
What do I need to do to use my card for the first time as a payment card?
See all 8 articles
Points & Rewards
6
My Arsenal Rewards points
Earning and redeeming points
What should I do if I believe there was an error with my points balance?
I completed an activity, but I did not earn points for it. Why is that?
I Have Redeemed My Points, How Do I Check My Activity?
See all 6 articles
My Arsenal Rewards Hub
3
How do I access my Arsenal Rewards hub?
Do I need a computer or a mobile device to participate?
How do I log in to the My Arsenal Rewards portal on my computer?
My Arsenal Rewards Supercard
0
Matchday
Travelling to the Emirates
6
Public Transport
Walking and cycling to Emirates Stadium
Travelling by car to Emirates Stadium
Traffic Information
what3words - find precise locations at The Emirates
See all 6 articles
At the stadium
11
What time does the stadium open?
COVID Requirements
The Armoury on a matchday
Lost Property
My Seat is Broken, How do i report this?
See all 11 articles
Safety & Security
6
Supporters Code of Conduct
What can I bring into the stadium?
How do I report an incident?
Local Residents' Information
Safety Policy
See all 6 articles
Accessibility
0
Away Match Coach Travel
3
How and when can I book away coach travel?
Away coach travel discount
Away coach travel pick up points and information
The Club
How do I contact the Club?
4
How do I contact the Club?
How do i contact a Supporters Club?
I Wish To Stop Receiving Communications From The Club/Delete My Account.
I No Longer Receive Emails From The Club.
Special Requests
9
Matchday and programme announcements
Special Occasions
Fan mail
Condolence
Can I meet a player?
See all 9 articles
Charity
2
Charities/donation requests
How can I donate to The Arsenal Foundation?
Careers
3
Job vacancies at Arsenal
Do Arsenal offer work experience?
Arsenal Summer Camps
Club Policies
2
Supporters Charter
Safeguarding
Pre-Season Pay Per View
0
Arsenal Direct
Top FAQs
7
Where is my order?
Can I amend my order?
Can I have my order sent to an alternative address?
Do I need to register an account with Arsenal Direct to place an order?
What are the delivery options and costs?
See all 7 articles
Delivery
7
When can I expect delivery of my Arsenal Direct order?
What are the delivery options and costs for Arsenal Direct orders?
Will I have to pay taxes and duties on my Arsenal Direct Order?
Where is my Arsenal Direct Order?
Can I have my Arsenal Direct order sent to an alternative address?
See all 7 articles
Payment
3
What forms of payment do you accept for Arsenal Direct orders?
Whay is Laybuy?
Which currencies do you accept for Arsenal Direct orders?
Returns
4
What is the Arsenal Direct returns policy?
Can I exchange my item for something else?
What if an item I received is damaged or faulty?
How can I dispose of electrical products bought from Arsenal Direct?
Account
3
Do I need to register an account with Arsenal Direct to place an order?
How do I get my membership discount?
My membership discount is not being applied, what should I do?
Gift Cards
9
How do I purchase a gift card?
How do I use my gift card online?
My gift card is not being accepted online. Why?
Where can I redeem my gift card online?
When does my gift card expire?
See all 9 articles
Click & Collect
6
What is Click & Collect?
How do I order using Click & Collect?
When will my Click & Colect parcel be delivered to my collection point?
What do I need to bring with me to collect my Click & Collect parcel?
Can I change my local Click & Collect store?
See all 6 articles
Stadium Tours
Stadium Tour
7
What are the Stadium Tour and Museum opening hours?
Where do I begin my Stadium Tour?
How long is my Stadium Tour and Museum visit expected to last?
Do I need to book a time and date?
Can I visit the Museum only?
See all 7 articles
Legends Tour
2
How long is my Legend Tour expected to last (non-matchday)?
I can no longer attend my Legend Tour, can I change it?
Matchday Tour
6
Do Matchday Tours run every match day?
How long is my matchday tor expected to last and what is included?
How long is my Whistlestop Tour expected to last and what is included?
Can I take my bag on a matchday tour with me?
I’m running late for my tour, can I go on the next one?
See all 6 articles
Tours - Information for Disabled Visitors
3
I am disabled, will I be able to go on a stadium tour?
Are assistance dogs allowed in the stadium?
Do I need to pre-book my British Sign Language (BSL) Tour?
Tours - FAQs
7
Do I need to print my eTicket or can I show this to you on my smart phone?
Can I purchase gift vouchers for a Stadium Tour?
Are Stadium Tour tickets refundable or transferable?
Is parking available at the stadium?
Is there anywhere to leave luggage or bags?
See all 7 articles
Tours - Group Bookings
1
I regularly bring groups to the Stadium Tour, do you offer any further discounts?
Tours - Contact & Feedback
2
How can I provide feedback?
Need to call us?
