Top FAQs

Where is my order?
You can track the progress of your order here or via the tracking number in your shipping confirmation email. If you haven’t received one, it may be because...
Tue, 19 Jul, 2022 at 8:52 AM
Can I amend my order?
Once an order is submitted online, it is sent straight to our warehouse for packing and shipping. Should you no longer want your purchase after placing the ...
Tue, 19 Jul, 2022 at 8:52 AM
Can I have my order sent to an alternative address?
Once an order is submitted online, it is sent straight to our warehouse for packing and shipping. Should you need your order to be sent to a different addre...
Tue, 19 Jul, 2022 at 8:52 AM
Do I need to register an account with Arsenal Direct to place an order?
No, you do not need to register an account with Arsenal Direct in order to place an order. You will just need an email address, so we can send you a recap o...
Tue, 19 Jul, 2022 at 8:52 AM
What are the delivery options and costs?
UK delivery is £3.99 for standard delivery (3 to 5 working days) and £5.99 for express delivery (next working day if ordered before 3pm Monday to Thursday)....
Tue, 19 Jul, 2022 at 8:53 AM
Can I exchange my item for something else?
We are happy to offer exchanges on clothing items, providing they are not personalised, should you need a different size.  We regret that we cannot exchang...
Tue, 19 Jul, 2022 at 8:53 AM
An item I want is out of stock. Will it come back in stock?
To be notified when an item comes back in stock, please sign up using the “Email me when back in stock” feature on the product page and we’ll send you an em...
Tue, 19 Jul, 2022 at 8:53 AM