Arsenal Help Centre
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Arsenal Direct & Tours
Where is my Order?
What are the delivery options and costs?
Do I need to register an account with Arsenal Direct to place an order?
Can I amend my processed order?
I want to cancel or exchange my order, is that Possible?
What Shall I do if my order is faulty?
How do I check my Order Status?
How and when will my Order arrive?
Will i have to pay Taxes and Duty?
Where can I buy a Match day Programme?
What are the Stadium Tour and Museum Opening Hours
How Can I Check If The Tour Is Open/Close?
Where do I begin my Stadium Tour?
How Long is my Stadium Tour and Museum Visit Expected to Last?
Do I Need To Book A Time and Date?
Can I Visit the Museum Only?
Where is the Museum Located?
If I have a voucher from a 3rd party, How do I redeem it?
How Long is my Legend Tour expected to Last (Non-Matchday)?
I can no longer attend my Legend Tour, Can I Change it?
I am disabled, will I be able to go on a stadium tour?
Are assistance dogs allowed in the stadium?
Do I need to pre-book my British sign language (BSL) tour?
Do I need to print my e-ticket or can I show this to you on my smart phone?
Are stadium tour tickets refundable or transferable?
Is parking available at the stadium?
Is there anywhere to leave luggage or bags?
Can I take professional camera equipment into the stadium and museum?
Is there anywhere to eat when I visit for a tour?
How do I use my Gift Card Online?
My Card is not being Accepted.Why?
How do i purchase a gift card?
Where can i redeem my Gift Card?
Will my Gift Card Expire?
How do i check my Balance or Top-Up my Gift card?
I've Lost My Gift Card
Can I Return My Gift Card in Exchange for Cash?
I am returning my Order that was purchased with a gift card. How will i be refunded?