Arsenal Help Centre

Arsenal Direct 10

• Where is my Order?
• What are the delivery options and costs?
• Do I need to register an account with Arsenal Direct to place an order?
• Can I amend my processed order?
• I want to cancel or exchange my order, is that Possible?
• What Shall I do if my order is faulty?
• How do I check my Order Status?
• How and when will my Order arrive?
• Will i have to pay Taxes and Duty?
• Where can I buy a Match day Programme?

Stadium Tours 19

• What are the Stadium Tour and Museum Opening Hours
• How Can I Check If The Tour Is Open/Close?
• Where do I begin my Stadium Tour?
• How Long is my Stadium Tour and Museum Visit Expected to Last?
• Do I Need To Book A Time and Date?
• Can I Visit the Museum Only?
• Where is the Museum Located?
• If I have a voucher from a 3rd party, How do I redeem it?
• How Long is my Legend Tour expected to Last (Non-Matchday)?
• I can no longer attend my Legend Tour, Can I Change it?
• I am disabled, will I be able to go on a stadium tour?
• Are assistance dogs allowed in the stadium?
• Do I need to pre-book my British sign language (BSL) tour?
• Do I need to print my e-ticket or can I show this to you on my smart phone?
• Are stadium tour tickets refundable or transferable?
• Is parking available at the stadium?
• Is there anywhere to leave luggage or bags?
• Can I take professional camera equipment into the stadium and museum?
• Is there anywhere to eat when I visit for a tour?

Gift Cards 9

• How do I use my Gift Card Online?
• My Card is not being Accepted.Why?
• How do i purchase a gift card?
• Where can i redeem my Gift Card?
• Will my Gift Card Expire?
• How do i check my Balance or Top-Up my Gift card?
• I've Lost My Gift Card
• Can I Return My Gift Card in Exchange for Cash?
• I am returning my Order that was purchased with a gift card. How will i be refunded?