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FAQs
Arsenal Direct Help Centre
Top FAQs
14
Where is my order?
Can I amend my order?
Can I have my order sent to an alternative address?
Do I need to register an account with Arsenal Direct to place an order?
What are the delivery options and costs?
Can I exchange my item for something else?
An item I want is out of stock. Will it come back in stock?
Can I return an item that I purchased online to the Armoury?
Can I bring a faulty item that I purchased online into the Armoury for repair?
Can I purchase an item online to collect in store?
What are our matchday opening times for our stores?
Can I later add print to a shirt I previously purchased?
What payment types are accepted in store?
Are promotions available both in store and online?
Delivery
7
When can I expect delivery of my Arsenal Direct order?
What are the delivery options and costs for Arsenal Direct orders?
Will I have to pay taxes and duties on my Arsenal Direct Order?
Where is my Arsenal Direct Order?
Can I have my Arsenal Direct order sent to an alternative address?
Do you ship to PO Box addresses?
I live outside the UK, are there any restricted items that you can't send abroad?
Payment
3
What forms of payment do you accept for Arsenal Direct orders?
Which currencies do you accept for Arsenal Direct orders?
Do you accept cheque or postal orders?
Returns
5
Returning Items Purchased in a Store
Returning Items Purchased Online
Can I exchange my item for something else?
What if an item I received is damaged or faulty?
How can I dispose of electrical products bought from Arsenal Direct?
Account
3
Do I need to register an account with Arsenal Direct to place an order?
How do I get my membership discount?
My membership discount is not being applied, what should I do?
Gift Cards
9
How do I purchase a gift card?
How do I use my gift card online?
My gift card is not being accepted online. Why?
Where can I redeem my gift card online?
When does my gift card expire?
How do I check my balance or top up my gift card?
I've lost my gift card. Can you help?
Can I return my gift card in exchange for cash?
I am returning an order that was purchased with a gift card. How will I be refunded?
Click & Collect
6
What is Click & Collect?
How do I order using Click & Collect?
When will my Click & Collect parcel be delivered to my collection point?
What do I need to bring with me to collect my Click & Collect parcel?
Can I change my local Click & Collect store?
I was unable to collect my Click & Collect parcel - what happens now?
Promotions
8
Free Name & Number Promotions
Free Standard Delivery Promotion
Arsenal Paid Membership 10% Discount (Online and Instore)
Arsenal Premium Membership 10% Discount (Online and Instore)
Arsenal Women Season Ticket Holder 10% Discount (Online and Instore)
Student Discount
Blue Light Card Discount
Affiliate Network Promotional Discounts