Arsenal Help Centre

Top FAQs 7

• Where is my order?
• Can I amend my order?
• Can I have my order sent to an alternative address?
• Do I need to register an account with Arsenal Direct to place an order?
• What are the delivery options and costs?
• Can I exchange my item for something else?
• An item I want is out of stock. Will it come back in stock?

Delivery 7

• When can I expect delivery of my Arsenal Direct order?
• What are the delivery options and costs for Arsenal Direct orders?
• Will I have to pay taxes and duties on my Arsenal Direct Order?
• Where is my Arsenal Direct Order?
• Can I have my Arsenal Direct order sent to an alternative address?
• Do you ship to PO Box addresses?
• I live outside the UK, are there any restricted items that you can't send abroad?

Payment 3

• What forms of payment do you accept for Arsenal Direct orders?
• Which currencies do you accept for Arsenal Direct orders?
• Do you accept cheque or postal orders?

Returns 5

• Returning Items Purchased in a Store
• Returning Items Purchased Online
• Can I exchange my item for something else?
• What if an item I received is damaged or faulty?
• How can I dispose of electrical products bought from Arsenal Direct?

Account 3

• Do I need to register an account with Arsenal Direct to place an order?
• How do I get my membership discount?
• My membership discount is not being applied, what should I do?

Gift Cards 9

• How do I purchase a gift card?
• How do I use my gift card online?
• My gift card is not being accepted online. Why?
• Where can I redeem my gift card online?
• When does my gift card expire?
• How do I check my balance or top up my gift card?
• I've lost my gift card. Can you help?
• Can I return my gift card in exchange for cash?
• I am returning an order that was purchased with a gift card. How will I be refunded?

Click & Collect 6

• What is Click & Collect?
• How do I order using Click & Collect?
• When will my Click & Collect parcel be delivered to my collection point?
• What do I need to bring with me to collect my Click & Collect parcel?
• Can I change my local Click & Collect store?
• I was unable to collect my Click & Collect parcel - what happens now?

Promotions 8

• Free Standard Delivery Promotion
• Student Discount
• Affiliate Network Promotional Discounts
• Arsenal Paid Membership 10% Discount (Online and Instore)
• Arsenal Premium Membership 10% Discount (Online and Instore)
• Arsenal Women Season Ticket Holder 10% Discount (Online and Instore)
• 2 for a Fixed Price Offer
• Blue Light Card Discount