Delivery

When can I expect delivery of my Arsenal Direct order?
UK standard orders usually take 3 to 5 working days from the date of dispatch to deliver. Express deliveries usually arrive in 1 to 2 working days.  For...
Tue, 19 Jul, 2022 at 8:53 AM
What are the delivery options and costs for Arsenal Direct orders?
UK delivery is £3.99 for standard delivery (3 to 5 working days) and £5.99 for express delivery (next working day if ordered before 3pm Monday to Thursday)....
Tue, 19 Jul, 2022 at 8:53 AM
Will I have to pay taxes and duties on my Arsenal Direct Order?
If you are shopping in Europe, your order will ship with delivery duties paid (DDP). This means you will not be asked to pay additional duties or taxes upon...
Tue, 19 Jul, 2022 at 8:53 AM
Where is my Arsenal Direct Order?
You can track the progress of your order here or via the tracking number in your shipping confirmation email. If you haven’t received one, it may be because...
Tue, 19 Jul, 2022 at 8:53 AM
Can I have my Arsenal Direct order sent to an alternative address?
Once an order is submitted online, it is sent straight to our warehouse for packing and shipping. Should you need your order to be sent to a different addre...
Tue, 19 Jul, 2022 at 8:53 AM
Do you ship to PO Box addresses?
Most of our couriers require a signature upon delivery. This means that we are unable to send orders to PO Box addresses. You can use our Click & Co...
Tue, 19 Jul, 2022 at 8:53 AM
I live outside the UK, are there any restricted items that you can't send abroad?
Products such as food, body sprays, and aerosols may be subjected to local restrictions.  If you are unsure whether a product can be delivered to your coun...
Tue, 19 Jul, 2022 at 8:53 AM