Arsenal Help Centre

You can visit the website here to buy our gift cards in four currencies: British Pound Sterling, Euro, US Dollar, Australian Dollar, and in denominations of...

If you have a gift card with a currency that is different to your country's, the currency on Arsenal Direct will need to be changed to the match the cur...

If your card is not being accepted, please check that the card number and pin code are correct. If you continue to experience difficulties, it might be wort...

You can redeem your gift card online or in any of our official Arsenal retail stores. Please note that gift cards cannot be used to purchase Arsenal match t...

Yes, your gift card will expire after 12 months from the purchase date or from the date it was last used. Please note that we are unable to refund any remai...

You can top-up your gift card at any Arsenal retail store provided the card currency is in Pound Sterling. You can check your balance online here or at any ...

We regret that we are unable to refund gift cards that have been lost or stolen. We would recommend treating your gift card like cash and keeping a record o...

No, gift cards cannot be exchanged for cash and any remaining balance will need to be redeemed either online or in store.

Once we have received your return, we will issue a refund to the gift card used to place the original order. The funds will then be available on the card fo...