If for any reason you are not satisfied with your online purchase, return it to us within 28 days of the delivery date by following the online returns process 


We regret that we are unable to refund or exchange the following unless the goods are faulty;

  • Goods that have been personalised or made to your specification
  • Printed with a player’s name or squad number, even if that player subsequently leaves the club or their squad number changes during their career at Arsenal.
  • Swimwear, underwear, socks, DVD’s, hats and grooming products.



Please note stores do not accept returns for orders placed online so please follow online returns process