Cashback Windows
The official club channels and our Help Centre information will be updated each month to notify members of the available window to use the Cashback service....
Sat, 26 Nov, 2022 at 10:01 AM
The system won't let me cash out
Please submit an enquiry via the New Enquiry form with full details or call our Fan Services Team on 0207 619 5000 and a member of the team will be able to ...
Sun, 6 Mar, 2022 at 7:51 AM
How long does it take to get my cash back?
The complete process should take no longer than 10 working days after the window to request funds has closed. Thereafter, please check your bank/building so...
Sun, 6 Mar, 2022 at 7:52 AM
I live overseas how do I get my cashback funds?
This isn’t possible, the system that is used to send members the funds can only submit to UK bank accounts. Please complete the attached form electronic...
Sat, 5 Mar, 2022 at 8:47 PM
I have multiple members in My Network; can I use the Cashback service for them?
No, each individual member will need to request their own funds by logging on to their online account.
Sat, 5 Mar, 2022 at 8:52 PM
What information do I need to use the Cashback service?
You will need to confirm the following;   Name of the account holder Name of the bank/building society Sort code Account number   (Must be a UK bank a...
Sat, 5 Mar, 2022 at 8:54 PM
Can I Transfer my funds immediately after my seat has sold for a fixture via the Ticket Exchange?
No, the available windows to submit a transfer request will be advertised on
Sat, 5 Mar, 2022 at 8:58 PM
If I don’t renew my season ticket is there a window that I can withdraw my funds at the end of the season?
If you don’t renew your season ticket then we will advertise the date when you will need to login and withdraw your funds before the service closes for that...
Sat, 5 Mar, 2022 at 9:03 PM