Q. I haven’t received the password reset email
A. Please check your junk or spam folders for the password reset email. If you still do not see the password reset email, select 'Resend Email' here:
Q. I have checked my spam and junk folders but have not received my password reset email
A. If you do not receive a password reset email please double check you do have an existing Arsenal SSO account.
You can do this by going through the ‘create new account’ process and entering the same email you are trying to reset the password for. If an SSO account already exists under that email it will not let you create a new one.
If you see this message and are still not receiving the password reset email please contact our Supporter Services team.
If you do not see this message and are able to complete your account registration you will receive an email to verify your account.
Once you have done this you can now log into the online box office and manage your membership.
Q. I reset my password and I have forgotten it
A. On the log in page, please click 'Forgotten Password':
Q. I no longer have access to the email address on my ticketing account
A. Call our team on +44207 6195000 and choose 'Single Sign On' on the telephone menu