Arsenal Help Centre
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My Arsenal Rewards
What is My Arsenal Rewards?
Do I have to activate my membership card?
Who is eligible for My Arsenal Rewards?
What happens if my card is lost, stolen or used fraudulently?
What do I need to do to use my card for the first time as a payment card?
How do I add money to my card?
Where can I use my card and is there a spend limit?
Barclays Pingit has now closed. Can I still use the payment mechanic in my My Arsenal Rewards membership card?
Points & Rewards
My Arsenal Rewards points
Earning and redeeming points
What should I do if I believe there was an error with my points balance?
I completed an activity, but I did not earn points for it. Why is that?
I Have Redeemed My Points, How Do I Check My Activity?
I Have Entered a Prize Draw, When Will I Be Notified If I Win?
My Arsenal Rewards Hub
How do I access my Arsenal Rewards hub?
Do I need a computer or a mobile device to participate?
How do I log in to the My Arsenal Rewards portal on my computer?