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FAQs
Arsenal v Leeds
Ticket Exchange
8
How do I buy tickets for this game?
Access to the Ticket Exchange System
Can I buy tickets from a 3rd party website?
I have a ticket and I can now no longer attend, what are my options?
I have purchased a ticket from the Ticket Exchange, when does my digital pass update?
How do I sell my ticket on the exchange?
How will I get the money from selling my seat on Ticket Exchange?
I am a Season Ticket holder in the Disabled Enclosure. Can I use Ticket Exchange?
Ticket Transfer
12
How to use Ticket Transfer
How do I accept a Ticket Transfer from a Season Ticket holder?
How do I use a ticket that has been transferred to me by a season ticket holder?
I have transferred my seat(s) using Ticket Transfer and now wish to attend the fixture. Is there anything I can do?
I am a Silver / Red Member can I transfer my ticket using this service?
I am a Season Ticket holder in the Disabled Enclosure. Can I use Ticket Transfer?
I am a Junior Gunner member and I can no longer attend, Can I upgrade the ticket to an adult?
I have accepted a Ticket Transfer & now I can no longer attend.
What happens if I miss the deadline to accept the ticket?
I have transferred my ticket to the wrong member
How to transfer tickets to a non member?
I transferred a ticket, it was returned to me, and now I can't see it
Digital Pass - iPhone
5
How do I gain access to the stadium?
My Digital Pass hasn't updated
How to scan your Digital Pass
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
I am receiving an error accessing my digital pass
Digital Pass - Android
6
How do I gain access to the stadium
My digital pass hasn't updated
How to scan your digital pass
How do I know if my phone supports NFC/how do I turn on NFC?
I am receiving an error accessing my digital pass
My ticket won't download on Android
Digital Pass - Other
7
What is Near Field Communication (NFC) Technology?
What should I do if my phone dies on the way to the stadium?
Download the Arsenal app
Can I get a PDF for this game?
What do I do if my child does not have a smart phone?
Can I forward a Digital Pass to someone else?
Does my phone need WiFi or signal to use my digital pass at Emirates Stadium?
At The Stadium.
18
What food/drink is available inside the stadium?
Family friendly toilets
Coach Parking at the Emirates
what3words - find precise locations at The Emirates
Matchday store opening hours
Access Wristbands
What can I bring into the stadium?
Can I pay cash at the stadium?
Do you have a prayer room?
How do I report an incident?
Water Fountains
I have arranged a collection, where should I go?
Half time penalty shoot out
Can I do a Stadium Tour and/or visit the museum?
How can I contact the Supporter Services team?
A map of the stadium
What time does the box office open?
Matchday and Programme Announcements