Arsenal Help Centre

Digital Pass - iPhone 7

• How do I gain access to the stadium?
• My Digital Pass hasn't updated
• How to scan your Digital Pass
• I don't have an option to download my digital pass
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• How do I download a digital pass for a Junior member.
• I am receiving an error accessing my digital pass

Digital Pass - Android 7

• How do I gain access to the stadium
• My digital pass hasn't updated
• How to scan your digital pass
• How do I know if my phone supports NFC/how do I turn on NFC?
• I am receiving an error accessing my digital pass
• I don't have an option to download my digital pass
• How do I download a digital pass for a Junior member.

Digital Pass - Other 8

• What is Near Field Communication (NFC) Technology?
• If I have multiple tickets, how can I download all my Digital Passes?
• What should I do if my phone dies on the way to the stadium?
• Download the Arsenal app
• Can I get a PDF for this game?
• What do I do if my child does not have a smart phone?
• Can I forward a Digital Pass to someone else?
• Does my phone need WiFi or signal to use my digital pass at Emirates Stadium?

Ticket Exchange 9

• How do I buy tickets for this game?
• Access to the Ticket Exchange System
• Can I buy tickets from a 3rd party website?
• I have a ticket and I can now no longer attend, what are my options?
• I have purchased a ticket from the Ticket Exchange, when does my digital pass update?
• How do I sell my ticket on the exchange?
• I am the owner of multiple season tickets, now when I log in, I can only see one ticket to post on the exchange.
• How will I get the money from selling my seat on Ticket Exchange?
• I am a Season Ticket holder in the Disabled Enclosure. Can I use Ticket Exchange?

Ticket Transfer 11

• How to use Ticket Transfer
• How do I accept a Ticket Transfer from a Season Ticket holder?
• I can't login to accept a ticket transfer
• How do I use a ticket that has been transferred to me by a season ticket holder?
• I have transferred my seat(s) using Ticket Transfer and now wish to attend the fixture. Is there anything I can do?
• I have a concession season ticket & need to transfer my ticket for a fixture to a friend/family member
• I am a Silver / Red Member can I transfer my ticket using this service?
• I am the owner of multiple season tickets, now when I log in, I can only see one ticket to transfer
• I am a Season Ticket holder in the Disabled Enclosure. Can I use Ticket Transfer?
• I am a Junior Gunner member and I can no longer attend, Can I upgrade the ticket to an adult?
• I have accepted a Ticket Transfer & now I can no longer attend.

At The Stadium 21

• What can I bring into the stadium?
• Can I pay cash at the stadium?
• Travelling To The Emirates
• Do you have a prayer room?
• How do I report an incident?
• What food/drink is available inside the stadium?
• Water Fountains
• Family friendly toilets
• A map of the Emirates Stadium
• Coach Parking at the Emirates
• what3words - find precise locations at The Emirates
• Walking and cycling to Emirates Stadium
• Public Transport
• Travelling by car to Emirates Stadium
• Traffic Information
• Matchday store opening hours
• Access Wristbands
• What time does the box office open?
• Can I do a Stadium Tour and/or visit the museum?
• Matchday and Programme Announcements
• How can I contact the Supporter Services team?

Other 6

• How can I contact the Supporter Services team?
• I have arranged a collection, where should I go?
• What time does the Matchday Box Office open?
• Can I do a Stadium Tour and/or visit the museum?
• Half time penalty shoot out
• Matchday and Programme Announcements