Arsenal Help Centre

Important Information 3

• Ticketing Embargo
• I am a Gold Member and I have been relocated for this match
• Is this game included in my Season Ticket?

Ticket Exchange 10

• How do I buy tickets for this game?
• Access to the Ticket Exchange System
• Can I buy tickets from a 3rd party website?
• I have a ticket and I can now no longer attend, what are my options?
• I have purchased a ticket from the Ticket Exchange, when does my digital pass update?
• How do I sell my ticket on the exchange?
• How will I get the money from selling my seat on Ticket Exchange?
• I am a Season Ticket holder in the Disabled Enclosure. Can I use Ticket Exchange?
• I have purchased a ticket, when will they show in the Ticket Hub?
• My ticket hub is blank

Ticket Transfer 14

• I am receiving an error trying to send/accept a Ticket Transfer
• How to use Ticket Transfer
• How do I accept a Ticket Transfer from a Season Ticket holder?
• How do I use a ticket that has been transferred to me by a season ticket holder?
• I have accepted a Ticket Transfer & now I can no longer attend.
• I am a Silver / Red Member can I transfer my ticket using this service?
• I am a Season Ticket holder in the Disabled Enclosure. Can I use Ticket Transfer?
• I am a Junior Gunner member and I can no longer attend, Can I upgrade the ticket to an adult?
• I have transferred my ticket to the wrong member
• What happens if I miss the deadline to accept the ticket?
• I have transferred my ticket to the wrong member
• How to transfer tickets to a non member?
• I transferred a ticket, it was returned to me, and now I can't see it
• Will I receive a PDF?

Digital Pass - iPhone 5

• How do I gain access to the stadium?
• My Digital Pass hasn't updated
• How to scan your Digital Pass
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• I am receiving an error accessing my digital pass

Digital Pass - Android 7

• How do I gain access to the stadium
• My digital pass hasn't updated
• How to scan your digital pass
• How do I know if my phone supports NFC/how do I turn on NFC?
• I am receiving an error accessing my digital pass
• My ticket won't download on Android
• My pass is archived

Digital Pass - Other 6

• What is Near Field Communication (NFC) Technology?
• What should I do if my phone dies on the way to the stadium?
• Download the Arsenal app
• Can I get a PDF for this game?
• Can I forward a Digital Pass to someone else?
• Does my phone need WiFi or signal to use my digital pass at Emirates Stadium?

At The Stadium 17

• What food/drink is available inside the stadium?
• Family friendly toilets
• Coach Parking at the Emirates
• what3words - find precise locations at The Emirates
• Access Wristbands
• What can I bring into the stadium?
• Can I pay cash at the stadium?
• Do you have a prayer room?
• How do I report an incident?
• Water Fountains
• I have arranged a collection, where should I go?
• Half time penalty shoot out
• Can I do a Stadium Tour and/or visit the museum?
• How can I contact the Supporter Services team?
• A map of the stadium
• What time does the box office open?
• Matchday and Programme Announcements