Arsenal Help Centre

Access to Emirates Stadium will be via digital pass only, and your physical membership card will no longer work. You only need to download your pass once, a...

Please note that digital passes will update approximately 7 days prior to the fixture. 

Your Season Ticket pass should update automatically to the next available fixture to you. This will only work if you have updates enabled in Google Pay / Ap...

If the layout of the app looks like the below then normally the default screen appears if the account has not correctly synced on the app. To fix this plea...

• Open your Apple Wallet App • Tap on "View Expired Passes" (you might need to scroll down if you have lots of passes in your wallet) • Select you...

If you are a parent or guardian and would like to download the digital pass for your junior, please open the app, select the drop-down menu, and click on yo...

We recommend downloading your child’s digital pass onto your phone by logging into their Arsenal account in the Arsenal App on your phone and downloading it...

If you have an Android device, Automatic Updates should automatically be turned on. If your pass has not updated try turning your phone off and on again to ...

There are many different versions of Android/Google phones and NFC may work slightly differently on different devices. Please refer to the user guide of you...

If you are receiving the below error then please try the below steps. Install version 8.1.5 (ensure you have the latest version of the Arsenal app) Go ...