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FAQs
Stadium Tours
Stadium Tour
11
What are the Stadium Tour and Museum opening hours?
Where do I begin my Stadium Tour?
How long is my Stadium Tour and Museum visit expected to last?
Do I need to book a time and date?
Can I visit the Museum only?
Where is the Museum located?
I have a voucher from a third party, how do I redeem it?
How do I redeem my Junior Gunner tour code
What is the difference between Dated Tickets and Flexi Tickets?
What happens if I do not attend on the scheduled date of my 'Dated' Stadium Tour?
Can I extend my Flexi Ticket to longer than 3 months?
Legends Tour
2
How long is my Legend Tour expected to last (non-matchday)?
I can no longer attend my Legend Tour, can I change it?
Matchday Tour
6
Do Matchday Tours run every match day?
How long is my matchday tor expected to last and what is included?
How long is my Whistlestop Tour expected to last and what is included?
Can I take my bag on a matchday tour with me?
I’m running late for my tour, can I go on the next one?
I can no longer attend my Matchday Tour, can I change it?
Tours - Information for Disabled Visitors
3
I am disabled, will I be able to go on a stadium tour?
Are assistance dogs allowed in the stadium?
Do I need to pre-book my British Sign Language (BSL) Tour?
Tours - FAQs
8
Do I need to print my eTicket or can I show this to you on my smart phone?
Can I purchase gift vouchers for a Stadium Tour?
Are Stadium Tour tickets refundable or transferable?
Is parking available at the stadium?
Is there anywhere to leave luggage or bags?
Can I take professional camera equipment into the stadium and Museum?
I am a student, do I qualify for a discount?
Can I bring a pushchair/buggy on a tour?
Tours - Group Bookings
1
I regularly bring groups to the Stadium Tour, do you offer any further discounts?
Tours - Contact & Feedback
2
How can I provide feedback?
Need to call us?
Virtual Tour
11
What is a Virtual Stadium Tour?
What am I paying for?
What devices can I use to access the Virtual Stadium Tour?
Do you need access to the internet to use the Virtual Stadium Tour?
Can the Virtual Stadium Tour be downloaded to view offline?
How do I control the Virtual Stadium Tour?
Do I get anything to keep?
Do I have to use a specific web browser?
Do I have to do the whole tour at once?
What order should I do the tour in?
There’s an issue with the tour, what can I do?