Tours - FAQs

Do I need to print my eTicket?
If your ticket has been purchased direct from https://arsenaldirect.arsenal.com/tour/home, then there is no need to print your e-ticket and you can simply s...
Wed, 16 Jul, 2025 at 11:40 AM
Can I purchase gift vouchers for a Stadium Tour?
Gift cards can be purchased from our website and in all of our stores. View them here.
Wed, 16 Jul, 2025 at 11:41 AM
Are Stadium Tour tickets refundable or transferable?
Stadium Tour tickets can be cancelled and refunded up to 14 days after purchase.  Legend Tour and Matchday Tour tickets can be cancelled and refunded up...
Wed, 16 Jul, 2025 at 11:42 AM
Is parking available at the stadium?
Disabled parking is available for guests with a valid Blue Badge. Parking must be pre-booked 72 hours in advance. Please call  020 7619 5000 to discuss acce...
Wed, 16 Jul, 2025 at 11:43 AM
Is there anywhere to leave luggage or bags?
There are no facilities on site to leave luggage or bags. Due to security measures we are also unable to accept suitcases or large items on the Stadium Tour...
Wed, 16 Jul, 2025 at 11:46 AM
Can I take professional camera equipment into the stadium and Museum?
Professional cameras and recording equipment cannot be taken into the stadium or Museum. If you are interested in filming for professional usage then please...
Wed, 16 Jul, 2025 at 3:03 PM
I am a student, do I qualify for a discount?
Should the option for a student ticket be present, it will be shown once you select your given tour. Please note: If using a student ticket you will be aske...
Wed, 16 Jul, 2025 at 11:47 AM
Can I bring a pushchair/buggy on a tour?
You can bring a pushchair/buggy on route. There are lifts available and staff to assist you throughout the duration of the tour. Unfortunately, you will not...
Wed, 16 Jul, 2025 at 11:48 AM