Tours - FAQs

Do I need to print my eTicket or can I show this to you on my smart phone?
If your ticket has been purchased direct fromĀ www.arsenal.com/toursĀ then there is no need to print your e-ticket, you can simply show it on your phone. If y...
Thu, 22 Sep, 2022 at 2:19 PM
Can I purchase gift vouchers for a Stadium Tour?
Gift cards can be purchased from our website and in all of our stores. View them here.
Thu, 22 Sep, 2022 at 2:22 PM
Are Stadium Tour tickets refundable or transferable?
Stadium Tour tickets can be cancelled and refunded up to 14 days after purchase. Legend Tour and Matchday Tour tickets can be cancelled and refunded up to 1...
Thu, 22 Sep, 2022 at 2:22 PM
Is parking available at the stadium?
Disabled parking is available for guests with a valid Blue Badge. Parking must be pre-booked 72 hours in advance. Please call 0207 619 5003 to discuss acces...
Thu, 22 Sep, 2022 at 2:23 PM
Is there anywhere to leave luggage or bags?
There are no facilities on site to leave luggage or bags. Due to security measures we are also unable to accept suitcases or large items on the Stadium Tour...
Thu, 22 Sep, 2022 at 2:23 PM
Can I take professional camera equipment into the stadium and Museum?
Professional cameras and recording equipment cannot be taken into the Stadium or Museum. If you are interested in filming for professional uses then please ...
Thu, 22 Sep, 2022 at 2:23 PM
I am a student, do I qualify for a discount?
Should the option for a student ticket be present, it will be shown once you select your given tour. Please note: If using a student ticket you will be aske...
Thu, 22 Sep, 2022 at 2:24 PM