Arsenal Help Centre
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New support ticket
Check ticket status
How do I create a ticketing account?
How do I log into my account?
I can't log in to my ticketing account?
How do I reset my password?
Creating and Managing Your Network
How do I update my details?
I have changed my email address and forgotten my password
How to activate online account
Season Ticket Holder - How to Confirm Match Reserved Seats
How do I buy a ticket?
How do I buy a ticket next to my friend?
Can I buy more than 1 ticket with my membership?
When am I entitled to a refund?
How can i be notified when Tickets go on sale to my membership?
Can I Buy Tickets from a 3rd Party Website?
I Bought A Ticket And Never Received A Confirmation Email.
I Have Bought A Ticket For An Upcoming Game, How do I Gain Access To The Stadium?
What can I do to improve my chances of booking tickets online when a game goes on sale?
Error Messages buying tickets on the Online Box Office.
I am having problems accessing parts of the site when purchasing tickets
When do the Premier League confirm the broadcast schedules for games?
I Have Purchased A Ticket, When Will My Digital Pass Be Uploaded With The Ticket?
How to add your Digital Pass to your phone
How to use your Digital Ticket on your phone
Digital Pass FAQs
Digital Pass - Troubleshooting
I can't find my apple wallet?
How do I buy tickets for Arsenal Women games at the Emirates Stadium?
How Do I Buy Tickets For Arsenal Women's Away Games?
Arsenal Women's Season Tickets
Arsenal Women's Match by Match Tickets
How do Women’s ST Holders get WSL tickets to games at the Emirates?
How can I buy away tickets?
Who can buy Away Tickets?
What are Away Points?
How much are away tickets?
Coach travel to away matches
I have not received/lost my Away Ticket.
Do I need ID for an away match?
Can I sell on my away ticket?
Where can I find information about visiting the away ground?
When will i receive my Away Ticket?
How Long Do Away Points Last on My Season Ticket?
As a Season Ticket Holder How do i build up my Away Points?
What is Ticket Exchange?
How to Use Ticket Exchange - Posting and Buying
How will I get the money from selling my seat on Ticket Exchange?
Ticket Exchange in the Family Enclosure
Do I still get attendance trophies if I sell my ticket on the exchange?
I Can't Find A Ticket On The Ticket Exchange.
What is Ticket Transfer?
How do I use Ticket Transfer?
What if I transfer my ticket and change my mind?
How do I use a ticket that has been transferred to me?
How do I accept a Ticket Transfer?
Do I still get attendance trophies if I transfer my ticket?
Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
I am a season ticket holder in the Family Enclosure, Can I Use Ticket Transfer?
I am a Disabled season ticket holder, Can I Use Ticket Transfer?
The system won't let me cash out
How long does it take to get my cash back?
I live overseas how do I get my cashback funds?
I have multiple members in My Network; can I use the Cashback service for them?
What information do I need to use the Cashback service?
Can I Transfer my funds immediately after my seat has sold for a fixture via the Ticket Exchange?
If I don’t renew my season ticket is there a window that I can withdraw my funds at the end of the season?
Where is the Family Enclosure?
Who can buy tickets in the Family Enclosure?
Ticket prices in the Family Enclosure
I am a Season Ticket holder in the Family Enclosure and I am unable to attend a game, what are my options?
Ticket Exchange for the Family Enclosure.
Season Ticket Waiting List
How do I join the Season Ticket Waiting List
My position on the Season Ticket Waiting List
Season Ticket Waiting List FAQs (General Admission)
Disability Access Season Ticket Waiting List