Arsenal Help Centre

Home Tickets 19

• How do I buy a ticket?
• I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
• Arsenal Academy Tickets
• Official Agents & Unauthorised Ticket Websites
• Which forms of payment do you accept?
• Can I buy more than 1 ticket with my membership?
• When do the Premier League confirm the broadcast schedules for games?
• Why matches move after fixtures are released
• At what age can i bring a child to a game?
• How do I buy a ticket?
• How can members buy tickets?
• How do I find out when tickets go on sale?
• How many tickets can I buy?
• How much are the tickets?
• Can Members buy tickets in a group?
• If I buy a Membership, am I guaranteed a ticket?
• What is Ticket Exchange?
• Official Tickets
• Can I purchase a ticket without a membership?

Ticket Transfer 8

• When does Ticket Transfer open ?
• Are there any other ways that I can transfer my ticket?
• How do I transfer my ticket(s)?
• How do I accept a ticket?
• I have accepted a transferred ticket but can't make the match. How do I return it?
• What happens if I miss the deadline to accept the ticket?
• I have transferred my ticket to the wrong member
• How to transfer tickets to a non member?

Home Ticket Exchange 9

• Access to the Ticket Exchange System
• What is Ticket Exchange?
• How to Use Ticket Exchange - Posting
• How to Use Ticket Exchange - Buying
• How will I get the money from selling my seat on Ticket Exchange?
• Will Ticket Exchange open between the Silver and the Red ballot periods?
• If I buy a ticket on Ticket Exchange and I can no longer attend, can I post it back on the platform?
• What happens if my seat posted on the Ticket Exchange does not sell?
• Match-by-match seat utilisation

Away Tickets 10

• Away Ticket FAQs
• Coach travel to away matches
• I have not received/lost my away ticket
• Do I need ID for an away match?
• When will I receive my away ticket?
• Who can buy Away Tickets?
• How long do Away Points last on my Season Ticket?
• As a Season Ticket Holder how do I build up my Away Points?
• How do Silver/Red members buy away tickets?
• How do I check how many Away Points I have?

Away Ticket Exchange 7

• How many times can I use Away Ticket Exchange?
• What happens to the away point when using Away Ticket Exchange?
• Can I use Away Ticket Exchange if I have received my physical ticket?
• What is the deadline for Away Ticket Exchange?
• Will there be an option to use Away Ticket Exchange after the deadline?
• Will Away Ticket Exchange be available for all fixtures?
• Will there still be Away Ticket Collections?