Arsenal Help Centre

Digital Ticketing 9

• What You Need To Know
• My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
• Digital Pass General Questions
• Using my Digital Pass
• How To Add Your Digital Pass To Your iPhone
• How To Add Your Digital Pass To Your Android Phone
• Adding and removing your Digital Pass to your wallet
• How to scan your Digital Pass at Emirates Stadium
• How do I remove my digital pass from my Google Wallet?

Ballot FAQs 18

• 23/24 Season Ballot Process - How to Guide
• Why are we balloting tickets from the start of season 2023/24 instead of holding a regular sale?
• How many tickets are in each ballot?
• Can Members register to be balloted with a group?
• How many tickets will Members be able to apply for in the ballot?
• Will Members be given a choice of what area/price range when they apply in the ballot?
• Will there be a limit to how many match ballots a Member can enter across the course of the season?
• What priority do Silver members have over Red members?
• What happens if there are seats remaining after the ballot because the number of applications is lower than the number of seats available?
• What is the anticipated timeframe between the ballot opening and the fixture date?
• Will tickets in the Family Enclosure be balloted?
• If a Member enters the Family Enclosure ballot, are they also eligible to enter the Silver ballot?
• Can a Silver Member enter the Red ballot?
• Can Red Members enter the Family Enclosure ballot for a chance to secure a ticket with a Junior Gunner?
• If unsuccessful in the ‘Red Member and Junior Gunner’ ballot can a Red Member and Junior Gunner enter the Red ballot?
• I have submitted my ballot application but i now wish to add/remove a member or amend the payment details , How can i do this?
• 23/24 Ballot Success Rates
• I have been charged for tickets in the ballot but I haven't received an email

Purchasing Tickets 10

• How do I buy a ticket?
• How can I be notified when the ballot opens to my membership?
• I bought a ticket and never received a confirmation email
• I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
• Arsenal Academy Tickets
• Home Fixture Ticket Sale Information
• Red Member Ballot
• Silver Member Ballot
• Family Enclosure Ballot
• Disability Access Ballot

Family Enclosure 8

• Where is the Family Enclosure?
• Who can buy tickets in the Family Enclosure?
• Ticket prices in the Family Enclosure
• Ticket Exchange in the Family Enclosure
• I am a Silver Member, How do I apply for tickets in the Family Enclosure ballot?
• I am a Red Member, How do I apply for tickets in the Family Enclosure ballot?
• I am a season ticket holder in the family enclosure , How can I post my tickets on the exchange?
• I am a season ticket holder in the family enclosure , How can I transfer my ticket(s) to a friend or family member?

Ticket Transfer 8

• What is Ticket Transfer?
• How to use Ticket Transfer
• How do I accept a Ticket Transfer?
• Do I still get attendance trophies if I transfer my ticket?
• Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
• A Season Ticket Holder has passed away. What happens to their seat?
• Are there any other ways that I can transfer my ticket?
• I am receiving an error message when transferring my ticket(s)

Ticket Exchange 6

• What is Ticket Exchange?
• How to Use Ticket Exchange - Posting and Buying
• How will I get the money from selling my seat on Ticket Exchange?
• Do I still get attendance trophies if I sell my ticket on the exchange?
• Will Ticket Exchange open between the Silver and the Red ballot periods?
• If I buy a ticket on Ticket Exchange and I can no longer attend, can I post it back on the platform?

Away Tickets 10

• Who can buy Away Tickets?
• What are Away Points?
• Coach travel to away matches
• I have not received/lost my away ticket
• Do I need ID for an away match?
• When will I receive my away ticket?
• How long do Away Points last on my Season Ticket?
• How do I check how many Away Points I have?
• As a Season Ticket Holder how do I build up my Away Points?
• How do Silver/Red members buy away tickets?

Cashback 6

• Cashback Windows
• The system won't let me cash out
• How long does it take to get my cashback?
• I live overseas, how do I get my cashback funds?
• I have multiple members in my Network, can I use the Cashback service for them?
• If I don’t renew my Season Ticket is there a window that I can withdraw my funds at the end of the season?