Arsenal Help Centre

My Account 9

• How do I create a ticketing account?
• How do I log into my account?
• I can't log in to my ticketing account?
• How do I reset my password?
• Creating and Managing Your Network
• How do I update my details?
• I have changed my email address and forgotten my password
• How to activate online account
• Season Ticket Holder - How to Confirm Match Reserved Seats

Purchasing Tickets 14

• How do I buy a ticket?
• Ticket Pricing
• How do I buy a ticket next to my friend?
• Can I buy more than 1 ticket with my membership?
• When am I entitled to a refund?
• How can i be notified when Tickets go on sale to my membership?
• Can I Buy Tickets from a 3rd Party Website?
• I Bought A Ticket And Never Received A Confirmation Email.
• I Have Bought A Ticket For An Upcoming Game, How do I Gain Access To The Stadium?
• What can I do to improve my chances of booking tickets online when a game goes on sale?
• Error Messages buying tickets on the Online Box Office.
• I am having problems accessing parts of the site when purchasing tickets
• When do the Premier League confirm the broadcast schedules for games?
• I Have Purchased A Ticket, When Will My Digital Pass Be Uploaded With The Ticket?

Digital Pass 5

• How to add your Digital Pass to your phone
• How to use your Digital Ticket on your phone
• Digital Pass FAQs
• Digital Pass - Troubleshooting
• I can't find my apple wallet?

Arsenal Women 5

• How do I buy tickets for Arsenal Women games at the Emirates Stadium?
• How Do I Buy Tickets For Arsenal Women's Away Games?
• Arsenal Women's Season Tickets
• Arsenal Women's Match by Match Tickets
• How do Women’s ST Holders get WSL tickets to games at the Emirates?

Away Tickets 12

• How can I buy away tickets?
• Who can buy Away Tickets?
• What are Away Points?
• How much are away tickets?
• Coach travel to away matches
• I have not received/lost my Away Ticket.
• Do I need ID for an away match?
• Can I sell on my away ticket?
• Where can I find information about visiting the away ground?
• When will i receive my Away Ticket?
• How Long Do Away Points Last on My Season Ticket?
• As a Season Ticket Holder How do i build up my Away Points?

Ticket Exchange 6

• What is Ticket Exchange?
• How to Use Ticket Exchange - Posting and Buying
• How will I get the money from selling my seat on Ticket Exchange?
• Ticket Exchange in the Family Enclosure
• Do I still get attendance trophies if I sell my ticket on the exchange?
• I Can't Find A Ticket On The Ticket Exchange.

Ticket Transfer 9

• What is Ticket Transfer?
• How do I use Ticket Transfer?
• What if I transfer my ticket and change my mind?
• How do I use a ticket that has been transferred to me?
• How do I accept a Ticket Transfer?
• Do I still get attendance trophies if I transfer my ticket?
• Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
• I am a season ticket holder in the Family Enclosure, Can I Use Ticket Transfer?
• I am a Disabled season ticket holder, Can I Use Ticket Transfer?

Cashback 8

• Cashback Windows
• The system won't let me cash out
• How long does it take to get my cash back?
• I live overseas how do I get my cashback funds?
• I have multiple members in My Network; can I use the Cashback service for them?
• What information do I need to use the Cashback service?
• Can I Transfer my funds immediately after my seat has sold for a fixture via the Ticket Exchange?
• If I don’t renew my season ticket is there a window that I can withdraw my funds at the end of the season?

Family Enclosure 5

• Where is the Family Enclosure?
• Who can buy tickets in the Family Enclosure?
• Ticket prices in the Family Enclosure
• I am a Season Ticket holder in the Family Enclosure and I am unable to attend a game, what are my options?
• Ticket Exchange for the Family Enclosure.

Season Ticket Waiting List 4

• How do I join the Season Ticket Waiting List
• My position on the Season Ticket Waiting List
• Season Ticket Waiting List FAQs (General Admission)
• Disability Access Season Ticket Waiting List