Arsenal Help Centre
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What You Need To Know
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
Digital Pass General Questions
Using my Digital Pass
How To Add Your Digital Pass To Your iPhone
How To Add Your Digital Pass To Your Android Phone
Adding and removing your Digital Pass to your wallet
How to scan your Digital Pass at Emirates Stadium
How do I remove my digital pass from my Google Wallet?
23/24 Season Ballot Process - How to Guide
Why are we balloting tickets from the start of season 2023/24 instead of holding a regular sale?
How many tickets are in each ballot?
Can Members register to be balloted with a group?
How many tickets will Members be able to apply for in the ballot?
Will Members be given a choice of what area/price range when they apply in the ballot?
Will there be a limit to how many match ballots a Member can enter across the course of the season?
What priority do Silver members have over Red members?
What happens if there are seats remaining after the ballot because the number of applications is lower than the number of seats available?
What is the anticipated timeframe between the ballot opening and the fixture date?
Will tickets in the Family Enclosure be balloted?
If a Member enters the Family Enclosure ballot, are they also eligible to enter the Silver ballot?
Can a Silver Member enter the Red ballot?
Can Red Members enter the Family Enclosure ballot for a chance to secure a ticket with a Junior Gunner?
If unsuccessful in the ‘Red Member and Junior Gunner’ ballot can a Red Member and Junior Gunner enter the Red ballot?
I have submitted my ballot application but i now wish to add/remove a member or amend the payment details , How can i do this?
23/24 Ballot Success Rates
I have been charged for tickets in the ballot but I haven't received an email
How do I buy a ticket?
How can I be notified when the ballot opens to my membership?
I bought a ticket and never received a confirmation email
I have purchased a ticket, when will my Digital Pass be uploaded with the ticket?
Arsenal Academy Tickets
Home Fixture Ticket Sale Information
Red Member Ballot
Silver Member Ballot
Family Enclosure Ballot
Disability Access Ballot
Where is the Family Enclosure?
Who can buy tickets in the Family Enclosure?
Ticket prices in the Family Enclosure
Ticket Exchange in the Family Enclosure
I am a Silver Member, How do I apply for tickets in the Family Enclosure ballot?
I am a Red Member, How do I apply for tickets in the Family Enclosure ballot?
I am a season ticket holder in the family enclosure , How can I post my tickets on the exchange?
I am a season ticket holder in the family enclosure , How can I transfer my ticket(s) to a friend or family member?
What is Ticket Transfer?
How to use Ticket Transfer
How do I accept a Ticket Transfer?
Do I still get attendance trophies if I transfer my ticket?
Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
A Season Ticket Holder has passed away. What happens to their seat?
Are there any other ways that I can transfer my ticket?
I am receiving an error message when transferring my ticket(s)
What is Ticket Exchange?
How to Use Ticket Exchange - Posting and Buying
How will I get the money from selling my seat on Ticket Exchange?
Do I still get attendance trophies if I sell my ticket on the exchange?
Will Ticket Exchange open between the Silver and the Red ballot periods?
If I buy a ticket on Ticket Exchange and I can no longer attend, can I post it back on the platform?
Who can buy Away Tickets?
What are Away Points?
Coach travel to away matches
I have not received/lost my away ticket
Do I need ID for an away match?
When will I receive my away ticket?
How long do Away Points last on my Season Ticket?
How do I check how many Away Points I have?
As a Season Ticket Holder how do I build up my Away Points?
How do Silver/Red members buy away tickets?
The system won't let me cash out
How long does it take to get my cashback?
I live overseas, how do I get my cashback funds?
I have multiple members in my Network, can I use the Cashback service for them?
If I don’t renew my Season Ticket is there a window that I can withdraw my funds at the end of the season?