Arsenal Help Centre

My Account 7

• How do I create a ticketing account?
• How do I log into my account?
• I can't log in to my ticketing account?
• How do I reset my password?
• How do I update my details?
• I have changed my email address and forgotten my password
• How to activate online account

Purchasing Tickets 14

• How do I buy a ticket?
• Ticket categories and pricing
• How do I buy a ticket next to my friend?
• Can I buy more than 1 ticket with my membership?
• When am I entitled to a refund?
• How can i be notified when Tickets go on sale to my membership?
• Can i Buy Tickets from a 3rd Party Website?
• I Bought A Ticket And Never Received A Confirmation Email.
• I Have Bought A Ticket For An Upcoming Game, How do I Gain Access To The Stadium?
• What can I do to improve my chances of booking tickets online when a game goes on sale?
• Error Messages buying tickets on the Online Box Office.
• I am having problems accessing parts of the site when purchasing tickets
• When do the Premier League confirm the broadcast schedules for games?
• I Have Purchased A Ticket, When Will My Digital Pass Be Uploaded With The Ticket?

Digital & Print at Home Tickets 13

• How do I use a Digital Pass?
• Why haven't I received an E-Ticket?
• My digital pass has not updated with the next game, What should I do?
• I have an Android device and I am receiving an error message when adding my pass to Google Pay
• How do I use an eTicket?
• Which devices are supported?
• My Digital Pass Keep Disappearing from My Apple Wallet.
• How do I add my Digital Ticket to Apple wallet or Google Pay?
• Why is there no barcode on my Digital Pass?
• Can I send a screenshot of a digital pass to someone?
• Can I forward a Digital Pass?
• I store my payment cards and membership card inside my phone case, is that a problem?
• I am getting an error message when downloading my pass or need technical support.

Arsenal Women 6

• How do I buy tickets for games at LV Bet Stadium, Meadow Park, Boreham Wood?
• How do I buy tickets for Arsenal Women games at the Emirates Stadium?
• How to get to LV Bet Stadium, Meadow Park, Boreham Wood?
• I have lost my Arsenal Women's Membership Card, Can I Order a Replacement?
• How Do I Buy Tickets For Away Games?
• Arsenal Women Membership 2022/23

Away Tickets 12

• How can I buy away tickets?
• Who can buy Away Tickets?
• What are Away Points?
• How much are away tickets?
• Coach travel to away matches
• I have not received/lost my Away Ticket.
• Do I need ID for an away match?
• Can I sell on my away ticket?
• Where can I find information about visiting the away ground?
• When will i receive my Away Ticket?
• How Long Do Away Points Last on My Season Ticket?
• As a Season Ticket Holder How do i build up my Away Points?

Ticket Exchange 4

• What is Ticket Exchange?
• How to Use Ticket Exchange - Posting and Buying
• How will I get the money from selling my seat on Ticket Exchange?
• Ticket Exchange in the Family Enclosure

Ticket Transfer 9

• What is Ticket Transfer?
• How do I use Ticket Transfer?
• What if I transfer my ticket and change my mind?
• How do I use a ticket that has been transferred to me?
• How do I accept a ticket transfer?
• Do I still get attendance trophies if I transfer my ticket?
• Do I Still Earn My Arsenal Rewards Points for Transferring my Ticket?
• I am a season ticket holder in the Family Enclosure, Can I Use Ticket Transfer?
• I am a Disabled season ticket holder, Can I Use Ticket Transfer?

Cashback 7

• The system won't let me cash out
• How long does it take to get my cash back?
• I live overseas how do I get my cashback funds?
• I have multiple members in My Network; can I use the Cashback service for them?
• What information do I need to use the Cashback service?
• Can I Transfer my funds immediately after my seat has sold for a fixture via the Ticket Exchange?
• If I don’t renew my season ticket is there a window that I can withdraw my funds at the end of the season?

Season Ticket Waiting List 4

• How do I join the Season Ticket Waiting List
• My position on the Season Ticket Waiting List
• Season Ticket Waiting List FAQs (General Admission)
• Disability Access Season Ticket Waiting List