Arsenal Help Centre

How To 14

• How can I be notified when the ballot opens?
• How do I apply for the ballot using a PC/laptop?
• How do I apply for the ballot using the Arsenal app?
• What is the price range?
• Will members be given a choice of what area/price range when they apply in the ballot?
• I need to amend my ballot application
• I have entered the wrong ballot, what can I do?
• I am receiving an error when registering for the ballot
• With the removal of the Family Enclosure, is there still an area which is family orientated?
• Do I have to pay to register for the ballot?
• The ballot won't accept my payment card
• Tips, hints and advice
• I have recently signed up for a membership, When can I apply for the ballot?
• I'm trying to add a member to my ballot, but the option is greyed out

Disability Access 7

• I am a Red DA member, how do I register for the ballot?
• What are the ticket prices?
• I have specific seating requirements, how do I request this?
• If I am successful in the ballot but then cannot attend, will I receive a refund?
• Can I enter the ballot with a non-DA member?
• Disability Access (DA) Ballot Purchasing Process (PDF Guide)
• If I am unsuccessful in the ballot will my application be held for the Ticket Exchange?

Ballot FAQ's 16

• What ballot can I enter?
• I applied for the ballot and I didn't receive a confirmation email
• Can a Silver Member enter the Red ballot?
• What priority do Silver members have over Red members?
• Can members register to be balloted with a group?
• How many tickets will members be able to apply for in the ballot?
• What happens if my payment fails.
• If the fixture's concession ticket limit is reached, will I still be able to get the concession price in the ballot or through Ticket Exchange?
• If I enter a ballot for more than one ticket and my booking is successful, will we be allocated seats together?
• If Members register with a group does this decrease their chances of success?
• If I submit a ballot entry with other supporters, will we be entered as a single group?
• How many supporters can enter a ballot at the same time, within the same booking?
• Can I modify or cancel a ballot entry once it has been submitted?
• How do I check the status of my ballot application
• Can I change my payment card once the ballot has closed?
• Ballot success rates