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FAQs
Next Match: Arsenal v Ipswich Town
Digital Pass
12
How do I gain access to the stadium?
My Digital Pass hasn't updated
I don't have an option to download my digital pass
My pass has disappeared from my Apple Wallet, how do I move it back into my wallet?
How do I download a digital pass for a Junior member.
What do I do if my child does not have a smart phone?
I have an Android phone and my digital pass hasn't updated
How to scan your Digital Pass at Emirates Stadium
If I have multiple tickets, how can I download all my Digital Passes?
What should I do if my phone dies on the way to the stadium?
Download the Arsenal app
Can I get a PDF for this game?
Ticket Exchange
9
Access to the Ticket Exchange System
How do I buy tickets for this game?
Can I buy tickets from a 3rd party website?
I have a ticket and I can now no longer attend, what are my options?
I have purchased a ticket from the Ticket Exchange, when does my digital pass update?
How do I sell my ticket on the exchange?
I am the owner of multiple season tickets, now when I log in, I can only see one ticket to post on the exchange.
How will I get the money from selling my seat on Ticket Exchange?
I am a Season Ticket holder in the Disabled Enclosure. Can I use Ticket Exchange?
Ticket Transfer
9
How to use Ticket Transfer
How do I accept a Ticket Transfer from a Season Ticket holder
I can't login to accept a ticket transfer
How do I use a ticket that has been transferred to me by a season ticket holder?
I have transferred my seat(s) using Ticket Transfer and now wish to attend the fixture. Is there anything I can do?
I have a concession season ticket & need to transfer my ticket for a fixture to a friend/family member
I am a Silver / Red Member can I transfer my ticket using this service?
I am the owner of multiple season tickets, now when I log in, I can only see one ticket to transfer
I am a Season Ticket holder in the Disabled Enclosure. Can I use Ticket Transfer?
At The Stadium
17
What can I bring into the stadium?
Can I pay cash at the stadium?
Travelling To The Emirates
Do you have a prayer room?
How do I report an incident?
What food/drink is available inside the stadium?
Water Fountains
Family friendly toilets
A map of the Emirates Stadium
Coach Parking at the Emirates
what3words - find precise locations at The Emirates
Walking and cycling to Emirates Stadium
Public Transport
Travelling by car to Emirates Stadium
Traffic Information
Matchday store opening hours
Access Wristbands
Other
6
How can I contact the Supporter Services team?
I have arranged a collection, where should I go?
What time does the box office open?
Can I do a Stadium Tour and/or visit the museum?
Half time penalty shoot out
Matchday and Programme Announcements