FAQ's

How do I gain access to the stadium?
Access to Emirates Stadium from 2023/24 will be via digital pass only, and your physical membership card will no longer work. You only need to download your...
Sun, 3 Sep, 2023 at 7:42 PM
How to scan your Digital Pass at Emirates Stadium
Before you leave home make sure your phone is fully charged and your digital pass is already downloaded and saved in your phone's wallet. When you arriv...
Mon, 14 Aug, 2023 at 12:32 PM
How do I buy tickets for the Tottenham Hotspur game?
Tickets are now on sale via the Ticket Exchange service up until 11am Sunday 24th September 2023. To find out more on the Family Enclosure Ticket Exch...
Wed, 20 Sep, 2023 at 9:16 PM
Can I buy tickets from a 3rd party website?
A number of companies and individuals advertise on the internet claiming to provide official Arsenal tickets. However, Arsenal Football Club tickets are onl...
Sun, 18 Jun, 2023 at 9:21 PM
Can I get a PDF for this game?
Access to the stadium will be via your Digital Pass. PDF Tickets are only issued to the recipients of a Ticket Transfer. 
Fri, 22 Sep, 2023 at 10:07 AM
My Digital Pass hasn't updated
Your Season Ticket pass should update automatically to the next available fixture to you. This will only work if you have updates enabled in Google Pay / Ap...
Tue, 19 Sep, 2023 at 8:36 PM
I have arranged a collection, where should I go?
Please visit the Collections Office. The Collections Office is located on podium level opposite turnstile Block S at the South West end of the stadium. Plea...
Wed, 16 Aug, 2023 at 10:30 PM
Do babies need a ticket?
Yes, all supporters entering the Stadium, regardless of age, will have to purchase their own ticket. This includes babes in arms. This is a safety requireme...
Wed, 5 Jul, 2023 at 8:27 PM
I have a ticket and I can now no longer attend, What are my options?
As a member, Ticket Exchange now gives you the chance to resell your ticket to other AFC members via a secure and convenient platform if you can't come ...
Sat, 12 Aug, 2023 at 1:44 PM