Q. I’m on the Season Ticket Waiting List. How can I find out my position?
A. If you log into your Online Box Office account using your 7-digit membership number, you will be able to see your waiting list position by clicking the person icon in the top right-hand corner of the screen.
Q. How long will it take until I can purchase a Season Ticket?
A. At present, we cannot provide an estimate of when you will be offered a season ticket due to current unprecedented demand and fluctuating turnover of season ticket holders.
Q. I’m on the Season Ticket Waiting List and I want a seat on the Lower Tier. How long will it take?
A. Please note, availability of seats on the Lower Tier is extremely low and as a result it is very unlikely that you will be offered a seat on the Lower Tier when you first join as a Season Ticket Holder from the waiting list. For any seats that do become available, priority is given to current Season Ticket Holders moving out of the Family Enclosure and those wishing to relocate from the Upper Tier.
Q. I am on the original season ticket waiting list (pre-June 2022). Will my position still be valid?
Yes, we will offer eligible members chronologically as before. Once all members have been offered once more, their position will become inactive.
Q. I purchased a waiting list position(s) however my contact details may be out of date and I think I might have missed communication from the club asking me to confirm my position(s). Am I still on the list?
A. We attempted to get in touch with all supporters on the waiting list by email and SMS in April 2022 to ask them to confirm their waiting list position(s). It is the responsibility of the supporter to keep their contact details up to date. If you missed this communication but would like to remain on the list, we will still honour your position if you get in touch with us. Please note, if you missed the deadline in May 2022, any funds associated with your position(s) will no longer be redeemable against the price of your Season Ticket.
You can amend your contact details via your Online Box Office account or by contacting the Fan Services team on +44 (0) 207 619 5000. Our telephone lines are open Monday to Friday, 9.30am – 5pm.
Q. I have a position(s) on the waiting list but I’m no longer interested in purchasing a Season Ticket and would like my money back.
A. All funds paid towards Season Ticket Waiting List position(s) are non-refundable. If you no longer wish to remain on the list, please let us know by filling in our enquiry form. By removing yourself from the list, you will forfeit any funds paid and the Club will make a matching donation to the Arsenal Foundation. The General Admission Season Ticket Waiting List terms and conditions can be found here.