Arsenal Help Centre

Sales Window 1 – Who can buy?

This window is for:

- Platinum Season Ticket holders on track for 22 games, and

- Gold Season Ticket holders who have used their ticket for 13/16 or 10/12 games, and either:

- Attended one of the two away Carabao Cup matches (Port Vale or Chelsea), or

- Have 10+ away points

Opens: 1pm on Tuesday 10th February
Closes: 1pm on Thursday 12th February

Eligible supporters can purchase up six ticket per booking.

If you do not purchase a ticket in Sales Window 1, you can enter the ballot in Sales Window 2.

Sales Window 2 – Ballot

Eligible Platinum and Gold Season Ticket holders who meet utilisation criteria but did not buy in Window 1 can enter a ballot.

- You cannot enter the ballot if you purchased in Sales Window 1

- Groups are balloted together and will all be successful or all placed on standby

- Tickets purchased in different sales windows cannot be relocated to sit together

- Only one entry per member regardless of whether you enter individually or a group

Ballot opens: Midday on Monday 16th February
Ballot closes: Midday on Thursday 19th February

Successful ballot members can buy tickets from: 1pm on Tuesday 24th February – 1pm on Thursday 26th February

Please note, successful entrants will be required to login to their Online Box Office account to buy a ticket. Supporters will not be automatically charged. Success entrants will be able to purchase one ticket per Season Ticket holder. 

What does “On Standby” mean?

If placed On Standby, your application stays live in case:

- Tickets aren’t fully taken up, or

- Extra tickets are released

Standby purchases (if available): 1pm on Monday 2nd March – 1pm on Wednesday 4th March

Sales Window 3 – Silver Members

- Open to Silver Members and remaining Season Ticket holders who don’t meet utilisation criteria

- Tickets are allocated via a ballot, with one ticket per membership

If tickets remain:

Ballot opens: Midday on Friday 6th March
Ballot closes: Midday on Monday 9th March

Successful members can buy tickets from: 1pm on Wednesday 11th March – 1pm on Friday 13th March