The Ticket Exchange will open exclusively to Silver Members once the Silver ballot has been completed for that game. Once the Red ballot has been completed, access will then open to Red Members.

Please note that on the day the Red ballot is run, the Ticket Exchange will open from 5:00 pm.

To view the dates on which ballot runs will take place, please click here.

The Ticket Exchange will close three hours prior to kick off.

Step 1: To access Ticket Exchange, visit www.eticketing.co.uk/arsenal and click the Log In button in the top right-hand side of the screen.

Step 2: Then, click on Match Tickets at the top of the page.

Step 3: Click on ‘All Matches’.

Step 4: Select the relevant fixture and click ‘Find Tickets’.

Step 5: To view available seats via the Ticket Exchange, you will need to toggle on ‘Include Tickets Posted on Ticket Exchange’ from the left-hand side menu.

Step 6: Any block with availability will be highlighted in blue and any block without availability in will be greyed out. Click on the required block to view specific available seats.

Available seats will be highlighted, whilst again, unavailable seats will be greyed out.

Step 7: Select the desired seats individually and click ‘Add’ to add these to your basket.

Once the tickets are in the basket, they will automatically be assigned to the membership number of the account logged in under.

Step 8: Should they wish to be reassigned to another member, simple click re-assign, where the My Network list will pop up to select from.

Step 9: When assigned correctly, click on ‘Proceed To Checkout’

Step 10: Select the card type to pay on and enter the card details, followed by review order, in order to complete the purchase.

If you are unable to attend a game then you can make your ticket available via the Ticket Exchange Service.

Upon a buyer being found and a sale being made, your digital pass will be disabled for the game while the buyer's digital pass will be activated. 

*Match by match members for Women's home game will not be able to post on the ticket exchange but can use the Ticket Transfer service.

Step 1: To access Ticket Exchange, visit www.eticketing.co.uk/arsenal and click the Log In button in the top right-hand side of the screen.

Step 2: Then, click on the head and shoulders icon in the top right-hand corner before clicking ‘Manage Tickets’.

Step 3: The games which can be posted for sale via the Ticket Exchange platform will appear and you will need to select the game you'd like to post your ticket for. 

Step 4: Ensure the box is ticked next to the desired seat to post for sale and click on ‘Sell On Ticket Exchange’ under ‘Ticket Actions’.

Step 5: Click ‘Proceed To Payment’ on the following page.

Step 6: You will then see a confirmation screen confirming the Ticket Exchange posting. 

If your ticket is not sold by the deadline, then it will no longer be offered for sale through the Ticket Exchange service and you may use the ticket to attend. Please note, posting a ticket for sale through the Ticket Exchange does not guarantee that the ticket will be sold.

Supporters will not be notified by email if their seat does not sell, therefore we strongly recommend that you check the 'Booking History' section of your Online Box Office account for confirmation of whether your ticket has sold.

If you’re seeing the message below, we recommend switching to a different Wi-Fi network or using your mobile data, as this issue is usually temporary.

This can be via your phone data to hotspot from or connect through your phone directly without being connected to Wi-Fi.

Please also ensure that you are not using a VPN, and avoid using datacentres, as these will hinder your ability to access the site.

We are working closely with our partners at Ticketmaster to eradicate the use of bot software which prevents genuine supporters from purchasing match tickets. The use of any automated software or computer system to search for, reserve, buy or otherwise obtain Home Match Tickets (including sending information from your computer to another computer where such software or system is active) is strictly prohibited.

Blocked, forbidden or 403 error message

Those errors mean that you've been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. Our system thinks you’re a bot, an automated program trying to scoop up tickets, and we automatically block bots! In most cases, it’s only temporary so try again later.

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Your browser must be set to accept cookies and graphics in order for you to purchase tickets from Ticketmaster because it allows the site to place your ticket information in your computer's temporary memory. View our Cookies and Graphics page for more information.

VPN, Apple Private Relay & Other Proxy Servers

Some online service providers use a device called a proxy server which saves copies of sites on their server rather than connecting users to the Internet or the specific site requested. Using a proxy server might prevent you from purchasing tickets because you need to access our ticketing system directly. Contact your Internet service provider to learn if you’re accessing the Internet by using a proxy server.

Additionally, you may inadvertently trigger an error if your VPN, Apple Private Relay or other software makes it look like you’re using multiple IPs. We recommend clearing your cookies in your web browser, turning off VPNs, Apple Private Relay or other proxy servers.