How to care for your kit:

• Do not bleach
• Do not dry clean
• Do not tumble dry
• Do not use fabric softener

• Machine wash cold, turning garment inside out
• Wash with like colours
• Remove from washing machine immediately
• Iron inside out with cool setting

We can add personalisation to a shirt that was purchased in one of our stores or that was purchased online on Arsenal Direct. If you wish to have print added, please visit either The Armoury or Highbury store, and the team there will be happy to assist. Due to hygiene reasons, we can only print on shirts that are either new, or freshly washed and dried.

Our matchday opening hours are confirmed approximately one week prior to each match. If you have any specific queries regarding matchday timings, please don’t hesitate to contact us.

Currently, we do not offer Click and Collect services in store. However, this is a service we hope to offer in the future. Please check back for updates.

We are unable to process repairs for online purchases in store. If your item is faulty, please return it directly to our warehouse following our online return procedure.

Unfortunately, we do not accept online returns at either The Armoury or Highbury stores. Any online purchases will need to be returned through our online return process. Please refer to our returns page.

To be notified when an item is back in stock, please sign up by selecting the out of stock size (which will show an envelope icon beside the size name) and clicking the 'Notify Me' button on the product page. If this option is not available, then unfortunately we are not expecting to receive further stock of that item.

It can take anywhere from a few days to several months for out of stock products to become available again. If you need the item more urgently, we recommend browsing for an alternative product on our site.

We are unable to offer exchanges for non-faulty items. If you would like a different size or an alternate item, you are welcome to return the product for a refund and place a new order. You can register your return for a refund here: https://arsenal.myreturnsportal.com/search-order

We regularly update our delivery costs to offer our supporters the most cost-effective shipping options. Up to date delivery costs are calculated and displayed during checkout, and more information can be found on our delivery information page here.

We currently offer free delivery as below:
- UK customers can select free standard delivery for any order over £80
- US customers can select free international delivery for any order over $150 USD
- Australia customers can select free international delivery for any order over $250 AUD

No, you do not need to register an account with Arsenal Direct in order to place an order. You will just need an email address, so we can send you a recap of your order details and a tracking number once it’s shipped.

When placing your order, you can decide to register an account with us for a quicker checkout next time. Should you decide not to register, we will not store your shipping details and we will have to ask for them again on your next order.

Once an order is submitted online, it is sent straight to our team for packing and shipping. Should you need to change any of the details after placing an order, please get in touch as soon as possible through the form on our contact page, entering "Urgent Order Amend" in the subject field.

Since we try to fulfil orders as quickly as possible, we cannot guarantee that we will be able to amend your order in time. If this is the case, we cannot be held liable for the reimbursement of your purchase due to the submission of incorrect details when placing your order.

Please ensure that you have checked all shipping details carefully before submitting your order.

Once an order is submitted online, it is sent straight to our team for packing and shipping. Therefore, we are unable to accept any requests for amendments or cancellations.

Please note that personalised or player-printed items are made to order and cannot be returned. We recommend you ensure you have checked your personalisation details and address carefully before placing your order.

You can track your order using the unique tracking link in your shipment notification email. If you haven’t received one, it may be because we haven’t shipped your order yet. Please allow 1 to 3 working days for our team to pick and pack your items for shipping.

Made to order products, such as personalised or player-printed items, may take a little longer to ship.