Top FAQs 12

• Product Care
• Can I later add print to a shirt I previously purchased?
• What are our matchday opening times for our stores?
• Can I purchase an item online to collect in store?
• Can I bring a faulty item that I purchased online into the Armoury for repair?
• Can I return an item that I purchased online to the Armoury?
• An item I want is out of stock. Will it come back in stock?
• Can I exchange my item for something else?
• What are the delivery options and costs?
• Do I need to register an account with Arsenal Direct to place an order?
• Can I have my order sent to an alternative address?
• Where is my order?

Pre-Order 5

• What is a ‘pre-order’ product?
• When will I receive my pre-order?
• When will I be charged for my pre-order?
• Why can’t I place my order?
• Can I cancel my pre-order?

Payment 3

• What payment methods do you accept for Arsenal Direct orders?
• Which currencies do you accept for Arsenal Direct orders?
• What payment methods are accepted in store?

Account 3

• Do I need to register an account with Arsenal Direct to place an order?
• How do I get my membership discount?
• My membership discount is not being applied, what should I do?

Click & Collect 6

• What is Click & Collect?
• How do I order using Click & Collect?
• When will my Click & Collect parcel be delivered to my collection point?
• What do I need to bring with me to collect my Click & Collect parcel?
• Can I change my local Click & Collect store?
• I was unable to collect my Click & Collect parcel - what happens now?

Delivery 7

• When can I expect delivery of my Arsenal Direct order?
• What are the delivery options and costs for Arsenal Direct orders?
• Will I have to pay taxes and duties on my Arsenal Direct Order?
• What happens if my order cannot be delivered?
• Can I have my Arsenal Direct order sent to an alternative address?
• Do you ship to PO Box addresses?
• I live outside the UK, are there any restricted items that you can't send abroad?

Returns 5

• Returning items purchased in our stores
• Returning items purchased online
• Can I exchange my item for something else?
• What if an item I received is damaged or faulty?
• How can I dispose of electrical products bought from Arsenal Direct?

Gift Cards 9

• How do I purchase a gift card?
• How do I use my gift card online?
• My gift card is not being accepted online. Why?
• Where can I redeem my gift card?
• When does my gift card expire?
• How do I check my balance or top up my gift card?
• I've lost my gift card. Can you help?
• Can I return my gift card in exchange for cash?
• I am returning an order that was purchased with a gift card. How will I be refunded?

Promotions 12

• 26/27 Home Shirt x NFC Card Promotion
• Zilch Cardholder Discount Terms and Conditions
• Free Name & Number Promotions
• Free Standard Delivery Promotion
• Arsenal Paid Membership 10% Discount
• Arsenal Premium Membership 10% Discount
• Arsenal Women Season Ticket Holder 10% Discount
• Birthday Discount
• Student Discount
• Blue Light Card Discount
• Affiliate Network Promotional Discounts
• Are promotions available both in store and online?