Pre-Order

What is a ‘pre-order’ product?
If a product is marked as being on pre-order, it means that we don’t currently have any stock of that item, but we will soon. The product details page will ...
Fri, 8 May, 2026 at 2:51 PM
When will I receive my pre-order?
The expected stock due date is shown on the product details page, and any pre-orders placed will be shipped from that date. Note that different products can...
Fri, 8 May, 2026 at 2:52 PM
When will I be charged for my pre-order?
You will only be charged when your pre-ordered item is ready to be shipped. If placing an order for both in-stock and pre-order items, you will be shown a b...
Fri, 8 May, 2026 at 2:52 PM
Why can’t I place my order?
For certain international destinations, we are unable to process orders which contain both in-stock and pre-order items, or which contain multiple different...
Fri, 8 May, 2026 at 2:52 PM
Can I cancel my pre-order?
If your pre-order hasn’t yet been shipped and you would like to cancel it, please contact us.
Fri, 8 May, 2026 at 2:53 PM

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