Returns

Returning items purchased in our stores
Stores are happy to refund or exchange items bought in store that are returned in person, providing the item is in a saleable condition, in original packagi...
Thu, 14 May, 2026 at 11:29 AM
Returning items purchased online
If for any reason you are not satisfied with your online purchase, return it to us within 28 days of the delivery date by following the online returns proce...
Thu, 14 May, 2026 at 11:29 AM
Can I exchange my item for something else?
We regret that we’re unable to offer exchanges, but you’re always welcome to return any unwanted item and place a new order once you’ve received your refund.
Thu, 14 May, 2026 at 11:30 AM
What if an item I received is damaged or faulty?
We check every item before shipping to ensure it meets our quality standards, but should you have a concern with a faulty or damaged product, please contact...
Thu, 14 May, 2026 at 11:30 AM
How can I dispose of electrical products bought from Arsenal Direct?
The UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289) require that businesses involved in the supply of electrical equipmen...
Thu, 14 May, 2026 at 11:30 AM

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