If your card is not being accepted, please check that the card number and pin code are correct. If you continue to experience difficulties, it might be worth checking your card balance here.

Please note that gift cards expire 12 months after the date of purchase or the date of last use. 

Gift cards cannot currently be used to pay for orders with pre-order items, nor via the international website checkout system.

If you need any assistance with redeeming your gift card, please https://arsenaldirect.arsenal.com/contactUs