How to sell on the Ticket Exchange
If you are unable to attend a game then you can make your ticket available via the Ticket Exchange Service.
Upon a buyer being found and a sale being made, your digital pass will be disabled for the game while the buyer's digital pass will be activated.
Step 1: To access Ticket Exchange, visit www.eticketing.co.uk/arsenal and click the Log In button in the top right-hand side of the screen.
Step 2: Then, click on the head and shoulders icon in the top right-hand corner before clicking ‘Manage Tickets’.
Step 3: The games which can be posted for sale via the Ticket Exchange platform will appear and you will need to select the game you'd like to post your ticket for.
Step 4: Ensure the box is ticked next to the desired seat to post for sale and click on ‘Sell On Ticket Exchange’ under ‘Ticket Actions’.
Step 5: Click ‘Proceed To Payment’ on the following page.
Step 6: You will then see a confirmation screen confirming the Ticket Exchange posting.
Seat Utilisation Policy
If match-by-match members post their ticket on Ticket Exchange on the day of the match, they will only receive their seat utilisation badge if the ticket sells.
If they post their ticket on Ticket Exchange before midnight on the day before the match, they will receive their badge regardless of whether it sells.
I sold my seat on the Ticket Exchange, can I buy another?
I have sold my seat on the Ticket Exchange, how do I receive my funds?
Can I upgrade my ticket to an adult ticket?
By reselling the ticket via the Ticket Exchange, it allows another member who was unsuccessful in the ballot the opportunity to purchase the ticket.
This ensures fairness and gives other fans the chance to enjoy the match.
I am a Disabled Season Ticket holder. Can I use Ticket Exchange?
What happens if my seat posted on the Ticket Exchange does not sell?
If your ticket is not sold by the deadline, then it will no longer be offered for sale through the Ticket Exchange service and you may use the ticket to attend. Please note, posting a ticket for sale through the Ticket Exchange does not guarantee that the ticket will be sold.
Supporters will not be notified by email if their seat does not sell, therefore we strongly recommend that you check the 'Booking History' section of your Online Box Office account for confirmation of whether your ticket has sold.
Can I withdraw my ticket from the Ticket Exchange?
Due to high demand, once your ticket has been posted it is highly likely the ticket will be the process of being purchased by another supporter.
If you attempt to withdraw your ticket from sale and receive an error message then sadly we will be unable to assist with removing the ticket from sale on your behalf.
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