FAQ's

I have arranged a collection, where should I go?
Please visit the Collections Office. The Collections Office is located on podium level opposite turnstile Block S at the South West end of the stadium. Plea...
Mon, 25 Mar, 2024 at 2:30 PM
Do babies need a ticket?
Yes, all supporters entering the Stadium, regardless of age, will have to purchase their own ticket. This includes babies in arms. This is a safety requirem...
Mon, 25 Mar, 2024 at 2:31 PM
I have a ticket and I can now no longer attend, what are my options?
As a member, Ticket Exchange now gives you the chance to resell your ticket to other Arsenal members via a secure and convenient platform if you can't c...
Mon, 25 Mar, 2024 at 2:31 PM
How do I accept a Ticket Transfer from a Season Ticket holder
The recipient log must log into their Online Box Office account here and the ticket must be accepted at least 3 hours prior to kick off.   Once logged in,...
Tue, 9 Apr, 2024 at 10:02 PM
How do I use a ticket that has been transferred to me by a season ticket holder?
Your PDF Ticket(s) will be sent to your email address and can be added to the Apple or Google Pay wallet on your Smartphone device, The Ticketfast PDF attac...
Tue, 2 Apr, 2024 at 10:28 AM