Top FAQs

Error downloading my pass
If you are receiving the below message when downloading your pass. This means that your pass has already been download to a device. A digital pass ca...
Fri, 14 Aug, 2026 at 11:26 AM
Error accessing the Ticket Hub
Ticket Hub Error If you are seeing the message below when accessing the Ticket Hub, please select the back button in the top-left corner and then try acces...
Fri, 14 Aug, 2026 at 11:27 AM
Download Pass to an Android device
Note An active Google Account is required, along with the Google Wallet app installed on the Android device. This allows the digital pass to be securel...
Fri, 14 Aug, 2026 at 11:13 PM
Android device - No Barcode
As long as your pass displays the contactless symbol, it will be valid for use at the turnstile. Simply scan your pass at the turnstile to gain entry to the...
Sun, 9 Aug, 2026 at 11:36 PM
Android device - With Barcode
Depending on the make and model of your device, as well as your device settings, your pass may display a barcode instead. Scanning the barcode will still a...
Tue, 11 Aug, 2026 at 9:47 AM

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