Top FAQs

Error downloading my pass
If you are receiving the below message when downloading your pass. This means that your pass has already been download to a device. A digital pass ca...
Fri, 14 Aug, 2026 at 11:26 AM
Error accessing the Ticket Hub
If you are receiving the error below when accessing the Ticket Hub through the Arsenal app, and you have already fully closed and reopened the app, we recom...
Sun, 23 Aug, 2026 at 6:52 PM
Download Pass to an Android device
Note An active Google Account is required, along with the Google Wallet app installed on the Android device. This allows the digital pass to be securel...
Fri, 14 Aug, 2026 at 11:13 PM
Android device - No Barcode
As long as your pass displays the contactless symbol, it will be valid for use at the turnstile. Simply scan your pass at the turnstile to gain entry to the...
Sun, 9 Aug, 2026 at 11:36 PM
Android device - With Barcode
Depending on the make and model of your device, as well as your device settings, your pass may display a barcode instead. Scanning the barcode will still a...
Tue, 11 Aug, 2026 at 9:47 AM
My Pass Is Not Showing in My Google Wallet
If you have downloaded your pass but are unable to view it in Google Wallet, please check that you are logged into the correct Google account. Open Google...
Thu, 20 Aug, 2026 at 6:40 PM

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