Any Arsenal Member that is unable to attend a game can sell their tickets to fellow Arsenal members or transfer them to family or friends.
From the start of the 23/24 season, any Member who purchases a ticket for a game will be able to sell their ticket on Ticket Exchange to another Arsenal Member. This includes tickets that were already purchased on Ticket Exchange. Their cashback account will be credited with the funds for the sale (less an administrative fee) which will be available to withdraw into their bank account via regular cashback windows.
The Ticket Exchange is open once the fixture has been announced as sold out and will close 3 hours prior to kick off.
To ensure that tickets are being used by genuine Arsenal supporters and members, we are making a change to the way that Ticket Exchange will operate. Effective from the Liverpool Premier League ballot on 15 December 2023, Ticket Exchange access will initially be limited to members who were unsuccessful in the ballot. The Exchange may open to other members ahead of the game; this will be communicated on a match-by-match basis via the relevant ticket information page.
These unsuccessful members will be given the chance to purchase tickets via Ticket Exchange during their set Membership sales period.
Once the Silver ballot has concluded unsuccessful Silver Members will gain priority access to the Ticket Exchange. Once the Red ballot has also concluded, all unsuccessful members will have access to Ticket Exchange.
Members will not be able to access Ticket Exchange during the exclusive period if they:
- Have not entered the ballot.
- Were successful in the ballot (regardless of whether their ticket is resold on Ticket Exchange).
- Have a membership number that has been suspended or banned for suspicious activity.