If you are unable to view one or more of your memberships, the likely reason for this is because there was a different email address associated with that membership.
Single Sign On requires each person to have their email address as their unique identifier across all our platforms and services.
For any adult memberships or accounts that didn’t have your own email address on them, the first time the owner of that email address logged in they will have had the opportunity to 'Confirm' the membership belonged to them, or 'Update' details to the person that owns or uses the membership, ie you.
If they 'confirmed' an adult membership is theirs, the details updated to their own. Therefore, if any of your memberships had a different email address at the time of first log in after 6th November, the person logging in under that email address may have confirmed it was theirs.
Rest assured, we are able to revert the details on your membership back to the original name. Please complete the following form.