When a ticket has been transferred to you, you will receive an email notification, which includes the exact membership number the ticket has been transferred to.
When you log in to your account and you are in the online box office, click on the head and shoulders icon on the top right hand side:
The membership number displayed is your 'Primary' Please ensure this membership number matches the one the ticket was transferred to:
If the ticket has been transferred to a membership that is not your primary, you will need to ensure that you have the correct network settings that will allow you to Manage the tickets on all your memberships. When you have the right network settings you can manage all your memberships and associated tickets under one log in.
For full information on how to update your network setting please click here - the setting you need is 'I can manage tickets for...'
If this does not solve your issue, please contact us via the Contact Us page and ensure you select 'Ticket Transfer' and include all relevant membership numbers.