Please see important information for supporters travelling to Spain for our UEFA Champions League match:
Athletic Club v Arsenal Kick Off - 18:45 (Local time)
Travel Advice Links
British Embassy - gov.uk
Foreign Travel Advice Spain
This link has a dedicated page to safety and security advice on how tourists can stay safe whilst in Spain.
British Embassy - Madrid
Torre Emperador Castellana
Paseo de la Castellana 259D
28046 Madrid
Spain
British Consulate General - Barcelona
Avda Diagonal 477-13
08036 Barcelona
Spain
To call in an emergency or send an online enquiry use the contact form: GOV.UK - Help for British people abroad
Urgent Assistance
If you’re in Spain and you need urgent help, call +44 20 7008 5000 (24/7, 365 days a year).
You can also call this number if you’re in the UK and worried about a British Person Spain.
Emergency Travel Document
If you find yourself without your British Passport whilst you are abroad (because it is lost or stolen), then you will need to apply for an Emergency Travel Document to return to the UK.
The application for this document is done online at the link below and costs £100.
Ticketing
This match is sold out, and supporters are urged not to travel without a ticket.
When will I receive my ticket(s)
Tickets for this match will be emailed out to the lead supporter who purchased the tickets. Club Athletic have advised that the emails containing the PDF tickets will start to be sent Monday 15th September throughout the day. If you have not received your ticket(s) by 3pm on Monday 15th September, please contact us here or call our Supporter Services team on: +442076195000.
Ticket Collection
For Season Ticket holders who have been selected to collect their ticket full information on the ticket collection point in Bilbao will be emailed to the lead booker. If you are collecting a ticket, you will be required to collect this in person with Government issued photo ID (passport or driving license). Third party collections will not be permitted, and only the person named on the membership/ticket will be able to collect.
Stadium Address
Estadio de San Mamés
P.º Rafael Moreno "Pitxitxi"
s/n, Basurto-Zorroza,
48013 Bilbao, Vizcaya
Spain
Kick Off - 18:45 (Local time)
Getting to and from the Stadium
The Estadio de San Mamés is in central Bilbao and accessible from a number of locations.
Underground
The Metro operates daily between 06:00 – 23:00
The best ticket option is the BARIK Card (money card) that allows also travel in groups. It can be used in trains, metro and buses.
Teh stadium has its own station the Santimami/San Mames, located on the L1 and L2 lines.
The length of underground network is only 45 kilometres, which means that, for example, from the last station on the right bank (Plentzia) to Santimami-San Mamés only takes 40 minutes. You can check the stations, the arrival time of Underground trains and the duration of a journey via the Metro Bilbao website here.
All metro stations in the city, including the Santimami San Mamés station are accessible for disabled passengers with lifts and level boarding access for wheelchair users and passengers with limited mobility.
Train
Depending on where you are in Bizkaia (Gernika, Bermeo or Mundaka, for example), you may have to take the train to get to the stadium. Many Euskotren and commuter train routes end in an underground station so you can transfer if you need to and easily get to La Catedral. Some commuter trains do stop at the San Mames train station.
Tram
The tram has a stop in San Mames. From the city centre (Abando) to the stop near the stadium (San Mames) only takes around 12 minutes.
The tram stop and tram vehicles which operate at this stop are fully accessible. You can read more about accessibility, here.
Bus
As with the train, both bus services, the one in Bilbao (Bilbobus) and the one in Bizkaia (Bizkaibus) have lines that stop near the San Mames stadium (28, A3411, A3414 y A3915). You can check the Bilbobus bus services here and the Bizkaibus bus services here.
Most of the buses that operate in Bilbao have low-level floors, ramps and space on board for up to two wheelchairs.
Taxis
To get a taxi in Bilbao, you can use Uber or flag down one from the street in specially designed taxi ranks. Due to the significant number of road closures in place on matchday, it is not advisable to travel to the game via taxi.
Walking
Depending on where you base yourself in Bilbao the stadium is around a 20–30-minute walk from the city centre.
At the Stadium
Match Tickets
Only supporters with a valid match ticket, with the name of the supporter printed on with corresponding photo ID (Passport or Driving Licence) will be admitted. Damaged or forged tickets/ID, or people who have lost or had their ticket/ID stolen will not be allowed access. Entry into the stadium can be slow. There will be ticket checks and searches at the entrance to the turnstiles.
Tickets are not transferable and cannot be used by any other supporter. Duplicate tickets will not be issued.
Please sit in the seat allocated to you and detailed on your ticket.
Stadium Access
We are seated in Blocks 321-324 and Block 333. These seats are in the top two tiers of the San Mames Stadium and there will be lift access for those who require it.
Supporters will access the ground entering gates 21 & 22 at the South end of the stadium on the corner of Felipe Serrate Kalea & Luis Brinas K. (street). Wheelchair users will access gate 20.
The stadium opens at approximately 16:45 (local time), you are advised to arrive at least 60 minutes prior to kick off to pass through security and ticketing. All supporters must be inside the stadium no later than 30 minutes before kick-off (18:15 local time).
Athletic Club and the Spanish Police have stated that supporters will not be allowed in the stadium if:
- You do not have a valid match ticket and photo ID (Passport/Driving Licence)
- You have been prohibited from attending sports events in the past
- You are visibly drunk or under the effect of narcotics
- You are found to be carrying prohibited items
Accessible Information
Members of the Disability Liaison Team will be on hand to assist supporters and if you have any problems, you can contact Jacquie directly on +44 7783 894 461.
Food & Drink
The stadium is cashless. All kiosks will accept all major cards for payment. Alcohol is not served inside the stadium.
Flags & Banners
Flags and banners (excluding sticks/poles) 2m x 1m subject to language & content checks.
Small bags no bigger than A4 will be permitted. Please note that all bags will be checked upon entry.
Prohibited Items
NO PYROTECHNICS, SMOKE BOMBS OR FLARES
No lighters or electronic cigarettes – it is a no smoking stadium
No megaphones and drums
No mobile phone chargers and/or charging packs
No Professional audio or visual recording equipment
No bottles or cans.
Alcohol is banned within the stadium: it is an offence to be under the influence of drink and drugs when you enter the stadium.
Possession and use of recreational drugs is illegal, and any infringement may result in arrest and imprisonment
Discretion lies with the Club Athletic stewards and local police as to who is deemed a safety risk, so please drink sensibly or you may face the possibility of not being allowed to enter the stadium.
Luggage
Please note there is no area at the stadium to leave luggage so you will need to make alternative arrangements at your hotel or at a left luggage facility within the city.
Maps
