Please see important information for supporters travelling to Spain for our UEFA Champions League Quarter Final match: Real Madrid CF v Arsenal
Travel Advice Links
British Embassy - gov.uk
Foreign Travel Advice Spain
This link has a dedicated page to safety and security advice on how tourists can stay safe whilst in Spain.
British Embassy - Madrid
Torre Emperador Castellana
Paseo de la Castellana 259D
28046 Madrid
Spain
To call in an emergency or send an online enquiry use the contact form: GOV.UK - Help for British people abroad
Urgent Assistance
If you’re in Madrid and you need urgent help (for example, you’ve been attacked or arrested), call +44 20 7008 5000 (24/7, 365 days a year).
You can also call this number if you’re in the UK and worried about a British Person Spain.
Emergency Travel Document
If you find yourself without your British Passport whilst you are abroad (because it is lost or stolen), then you will need to apply for an Emergency Travel Document to return to the UK.
The application for this document is done online at the link below and costs £100.
https://www.gov.uk/travel-urgently-from-abroad-without-uk-passport
Ticketing
This match is sold out, and supporters are urged not to travel without a ticket.
For Season Ticket holders who have been selected to collect their ticket full information on the ticket collection point in Madrid will be emailed to the ticket holder. If you are collecting a ticket, you will be required to collect this in person with Government issued photo ID (passport or driving license). Third party collections will not be permitted, and only the person named on the membership/ticket will be able to collect.
Stadium Address
Santiago Bernabeu Stadium
Av. De Concha Espina
1 Chamartin
28036 Madrid
Spain
Kick Off - 21:00 (Local time)
Getting to and from the Stadium
The Estadio Santiago Bernabéu is in central Madrid on the Paseo de la Castellana, one of Madrid’s main streets. The stadium lies about 4 kilometres north of the Plaza de Cibeles, where the Paseo de la Castellana starts. It is a similar distance from Puerta del Sol, one of Madrid’s main squares.
Metro
The underground (Metro) is the fastest, most efficient and most affordable way to move around in Madrid. The city has a vast metropolitan network, one of the most comprehensive in Europe, and covers almost all the points in the capital and many of the neighbouring cities. The Santiago Bernabéu station services the stadium and stops approximately 100 metres away.
Metro: Line 8 (Nuevos Ministerios) connects the airport directly with the city centre and its main squares in under 15-minutes.
Busses
Bus numbers 101 run from Canillejas, and numbers 200 and 204 from Avenida de América.
Taxis
Taxis in Madrid are white with a diagonal red band on their front door bearing the emblem of the city. They have a green light that is on when they are free. To hail a taxi all you need to do is raise your hand. The average time from the airport to the centre of Madrid by taxi is around 20 minutes.
At the Stadium
Match Tickets
Only supporters with a valid match ticket, with the name of the supporter written on with corresponding photo ID will be admitted. Those with damaged or forged tickets/ID, or people who have lost or had their ticket/ID stolen will not be allowed access. Entry into the stadium can be slow. There will be ticket checks and searches at the entrance to the turnstiles.
Tickets are not transferable and cannot be used by any other supporter. Duplicate tickets will not be issued. Always take care of your match ticket.
Please sit in the seat allocated to you and detailed on your ticket.
Stadium Access
We are seated in Blocks 523-533 and Blocks 621-633. These seats are located in the top two tiers of the North Stand (Fondo Norte).
Supporters will access from Tower D at the North East end of the stadium on the corner of Salgado and Damian (street). As well as a standard spiral ramp entry, the tower also houses stairs and an internal escalator system. The stadium opens at approximately 7:30pm (local time), you are advised to arrive at least 60 minutes prior to kick off as security checks can take up to an hour to complete before admittance to the away end. All supporters must be inside the stadium no later than 30 minutes before kick-off (8:30pm local time).
Metal barriers will be in place to guide supporters towards the ground floor entrance into Tower D. Police Officers will line the mouth of the barrier area and conduct a first ticket check. At the entrance into the tower, security staff will conduct a second ticket check and supporters may also be subject to further searches, including the use of electronic wands. Please be patient with the Real Madrid stewards and respect the job they have to do. Supporters will then walk up the slope to another set of eight steps, at the top of which are waist high electronic turnstiles where the match ticket is presented.
Having passed through the turnstiles, supporters will continue to walk up the tower to reach the seats. The seating areas are very steep, so please take care. Real Madrid and the Spanish Police have stated that supporters will not be allowed in the stadium if:
- You do not have a valid match ticket and photo ID
- You have been prohibited from attending sports events in the past
- You are visibly drunk or under the effect of narcotics
- You are found to be carrying prohibited items
Category One Tickets
Located in Block 107 of the West Stand. Supporters located in these seats will access the stadium via gate 15 adjacent to Tower C. Access is from 7:15pm (local time).
Accessible Information
The Santiago Bernabéu Stadium has elevators and escalators that provide easy access, especially for those who are less mobile, to several sections of the stands. The wheelchair platform is located in Block 225 of the East Stand, entrance to the stadium via Gate 41 adjacent to Tower D. Access is from approx. 7:30pm (local time).
Members of the Disability Liaison Team will be on hand to assist supporters.
Food & Drink
Available from concession stands on the day; both cash (Euros) and card payments are accepted. Alcohol is not served inside the stadium.
Acceptable items
Flags and banners (excluding sticks/poles) 2m x 1m subject to language & content checks.
Small bags no bigger than A4 will be permitted. Please note that all bags will be checked upon entry.
Prohibited Items
- NO PYROTECHNICS, SMOKE BOMBS OR FLARES
- No lighters or electronic cigarettes – it is a no smoking stadium
- No megaphones and drums
- No mobile phone chargers and/or charging packs
- No Professional audio or visual recording equipment
- No bottles or cans.
- Alcohol is banned within the stadium: it is an offence to be under the influence of drink and drugs when you enter the stadium.
- Possession and use of recreational drugs is illegal, and any infringement may result in arrest and imprisonment
- Discretion lies with the Real Madrid stewards and local police as to who is deemed a safety risk, so please drink sensibly or you may face the possibility of not being allowed to enter the stadium.
Luggage
Please note there is no area at the stadium to leave luggage so you will need to make alternative arrangements at your hotel or at a left luggage facility within the city.
Maps
Prohibited Items
