Please see important and useful information for supporters travelling to Portugal for the Sporting Clube de Portugal v Arsenal Champion’s League match. Any new or updated information will be posted here:
Kick Off – 20:00
UK Help and Services in Portugal
How to apply for an emergency travel document
Contact details for consular assistance:
British Embassy Lisbon
Rua de São Bernardo 33
1249-082 Lisbon
Portugal
Access to the British Consulate is by appointment only
To call in an emergency or send an online enquiry use the contact form: https://www.contact.service.csd.fcdo.gov.uk/home
This match is sold out, and supporters are urged not to travel without a ticket
We will be enforcing full ticket collections for this match. These measures are in place to ensure that tickets are being used by genuine Arsenal supporters. Ahead of the game, all supporters will receive an email with the full collection details including the address and a maps link to assist you in navigating to the collection point.
For this fixture, all tickets must be collected in Portugal. To collect, supporters must bring their physical passports, please note that copies or other forms of ID will not be accepted and tickets cannot be collected by third parties.
Getting to José Alvalade Stadium:
Address: Rua Professor Fernando da Fonseca, 1501-806 Lisbo, Portugal
Away supporters are advised to arrive at the stadium using the metro and depart at 'Telheiras Station'. It is strictly forbidden for away fans to arrive at Campo Grande Station.
Telheiras is less than 0.5km walk from the stadium and is accessible.
After the Match:
Supporters are advised to use 'Telheiras Station', or to keep to the away side of the stadium if looking for taxis/uber. It is strictly forbidden for away fans to leave via Campo Grande Station.
Accessibility
Wheelchair users are located in Box 43 and Box 45 for this match.
If you are arriving from Telheiras Station, you will need to take a left when arriving at the stadium for step free access.
Accessible parking is available at level -1 of the parking zones on a first come first served basis.
At The Stadium:
Turnstile will open 2 hours before kick off, and we recommend arriving at least 1 hour before kick off
There will be no alcohol available at the stadium, and food and soft drinks are card payments only - no cash is accepted inside the ground.
All flags or banners must be submitted in advance. To do so please send an image of your flag along with the size and fire safety information to mbrindle@arsenal.co.uk by 5pm on Friday 22nd November.
Supporters may be held for 15-30 minutes after the final whistle, until police deem is safe to leave.
Small bags are allowed inside the stadium, subject to security checks
Prohibited Items
Unless otherwise authorized in writing, Stadium Visitors and Accredited Persons are not permitted to use, possess, hold or bring into the Stadium the following Prohibited Items:
a) weapons of any kind;
b) anything that could be used as a weapon or to cut, thrust or stab, or as a projectile, in particular long umbrellas and other unwieldy implements;
c) bottles, cups, jugs or cans of any kind as well as other objects made from glass or any other fragile, non-shatterproof or especially tough material or Tetrapak packaging, hard cooler boxes;
d) fireworks, flares, smoke powder, smoke canisters, smoke bombs or other pyrotechnics;
e) alcoholic beverages of any kind, narcotics or stimulants;
f) racist, xenophobic cause, charity or ideological concern related materials, including but not limited to banners, signs, symbols and leaflets, objects or clothing, which could impair the enjoyment of the Event by other spectators, or detract from the sporting focus of the Event;
g) flagpoles or banner poles of any kind. Only flexible plastic poles and so-called double-poles that do not exceed 1 meter in length and 1 cm in diameter and which are not made of inflammable material are permitted;
h) banners or flags larger than 1m x 1m. Smaller flags and banners are permitted provided that they are made from material which is deemed “of low flammability” and complies with national regulations and standards;
i) any sort of animals;
j) any promotional or commercial, materials, including but not limited to banners, signs, symbols and leaflets, or any kind of promotional or commercial objects, material and clothing;
k) gas spray cans, corrosive, flammable substances, dyes or receptacles containing substances which are harmful to health or are highly flammable:
l) unwieldy objects such as ladders, stools, (folding) chairs, boxes, paperboard containers, large bags, rucksacks, suitcases and sports bags. “Unwieldy” is given to mean all objects which are larger than 25cmx25cmx25cm and which cannot be stowed under the seat in the Stadium;
m) large quantities of paper and/or rolls of paper;
n) mechanically-operated instruments which produce an excessive volume of noise such as megaphones, hooters or gas-powered horns. Drums will not be permitted.
o) laser pointers;
p) cameras (except for private use and then only with one set of replacement or rechargeable batteries), video cameras or other sound or video recording equipment;
q) computers or other devices used for the purposes of transmitting or disseminating sound, pictures, descriptions or results of the events via the internet or other forms of media.