Stores are happy to exchange or refund items bought in store, providing the item is in a saleable condition, in original packaging, with its receipt, and within 28 days of purchase.

A refund will be issued by the original payment method, to the value of the item printed on the receipt.

For debit/credit card refunds, the card and the cardholder must be present otherwise the purchase will be refunded onto an Arsenal gift card.

We regret that we are unable to refund or exchange the following unless the goods are faulty:
- Goods that have been personalised or made to your specification
- Printed with a player’s name or squad number, even if that player subsequently leaves the club or their squad number changes during their career at Arsenal.
- Swimwear, underwear, socks, DVD’s, hats and grooming products.

If you wish to return/exchange an item that was bought in store but you are unable to get to the store in person you have the following options:
- You can send the items for return with proof of purchase along with your request of a refund or size exchange. We are unable to reimburse your postage on a non-faulty return.
- Should you return your item due to a fault then once the stores team review, your postage will be reimbursed.
- In your package please include the item and proof of purchase along with a note explaining the reason for return/exchange and a contact number to reach you on.

In-store returns address:
Armoury Store
Emirates Stadium
Queensland Road
London N7 7AJ

Please note stores do not accept returns for orders placed online so please follow the online returns process.

If for any reason you are not satisfied with your online purchase, return it to us within 28 days of the delivery date by following the online returns process.

*Should you choose to self-post your return rather than use our online returns portal, please ensure that your order number and contact information are included within the parcel so we can action your return.

We regret that we are unable to accept returns on the following items unless they are faulty:
- Goods that have been personalised or made to your specification
- Printed with a player’s name or squad number (even if that player subsequently leaves the club or their squad number changes during their career at Arsenal)
- Swimwear, underwear, socks, DVD’s, hats and grooming products

If you received a faulty item, please get in touch with us here.

Please note stores cannot accept returns for orders placed online so please follow our online returns process.

We regret that we’re unable to offer exchanges, but you’re always welcome to return any unwanted item and place a new order once you’ve received your refund.

We check every item before shipping to ensure it meets our quality standards, but should you have a concern with a faulty or damaged product, please contact us straight away and we’ll make things right for you.

The UK Waste Electrical and Electronic Equipment (WEEE) Regulations (SI 2006 No. 3289) require that businesses involved in the supply of electrical equipment take an active role in its collection and recycling.

Arsenal has made a financial contribution toward the development of recycling facilities for electrical goods throughout the UK through our membership of the Distributor Take Back Scheme. These facilities are located at your local council waste recycling centres. Find where to recycle your waste electrical goods at https://www.recycle-more.co.uk/.