Ballot FAQ's

What ballot can I enter?
Please be reminded that you can only enter one ballot per membership type. A Junior Gunner aged 14+ can enter either the Silver or red ballot on th...
Thu, 1 Aug, 2024 at 1:53 PM
I applied for the ballot and I didn't receive a confirmation email
A confirmation email will be sent to the lead members email address only from noreply@boxoffice.arsenal.co.uk. We recommend that you add noreply@boxoffi...
Thu, 15 Aug, 2024 at 3:15 PM
Access to Ticket Exchange
Access to the Ticket Exchange service will be limited to members who were unsuccessful in the ballots. This service may also open to other members ahead of ...
Thu, 1 Aug, 2024 at 1:54 PM
If I am successful in the ballot, will I receive a concession price?
Juniors/Cannons/Young Adults An allocation of 2,000 match-by-match tickets will be made available for Junior Gunners to purchase at a 50% discount There ...
Thu, 1 Aug, 2024 at 1:54 PM
Can a Silver Member enter the Red ballot?
Silver members will now be allowed to enter in the Red ballot, subject to certain conditions. This improvement is to assist families and friends who have me...
Thu, 1 Aug, 2024 at 1:54 PM
What priority do Silver members have over Red members?
There are far fewer Silver members than Red members – this means that, subject to the number of ballot registrations, the probability of a Silver member sec...
Thu, 1 Aug, 2024 at 1:54 PM
Can members register to be balloted with a group?
Yes, Members can register as a group with other Members provided they all qualify for the relevant ballot. For example, a Silver Member with a valid Silver ...
Thu, 1 Aug, 2024 at 1:54 PM
How many tickets will members be able to apply for in the ballot?
The number of tickets each Member can purchase for a game will be advertised on the relevant Ticket Information page. For most games, Members will be able t...
Thu, 1 Aug, 2024 at 1:54 PM
Will there be a limit to how many match ballots a member can enter across the course of the season?
There is no limit to how many ballots a Member can enter across the season. Members could apply for every ballot if they wish to and chances are the same fo...
Thu, 1 Aug, 2024 at 1:54 PM
What happens if my payment fails?
If your payment card declines then sadly your ballot application is deemed unsuccessful.   Please ensure you keep an eye on our ticketing page here as thi...
Thu, 1 Aug, 2024 at 1:54 PM